M8 Proj Human Resource Mgmt (32)

Question 1

1) Networking is used for developing the Human Resource Management Plan in order to

a. Determine the appropriate motivations and rewards for team members
b. Determine the number of labor units a team member will be working
c. Define the licenses, skills, and training needs for each team member
d. Gain expertise for determining the most effective organizational structure

Answer 1

d. Gain expertise for determining the most effective organizational structure

Networking is a constructive way to understand political and interpersonal factors that will impact the effectiveness of various staffing management options.

Question 2

2) Walter is referencing material known as the Tuckman team development ladder. Walter is learning that one phase of team development involves the team beginning to address the project work, the technical decisions, and project management approach. If team members are not collaborative and open to differing ideas, the environment can become counterproductive. Which phase does this describe?

a. Performing
b. Storming
c. Norming
d. Forming

Answer 2

b. Storming

The best answer choice is B. The question defines the situation typically existing during the Storming phase.

Question 3

3) Which of the following would be a responsibility of a sponsor?

a. Approves the project charter
b. Develops plans to achieve project objectives
c. Provides leadership for particular aspects of the project
d. Assists in identifying and responding to risk

Answer 3

a. Approves the project charter

A sponsor provides financial resources for a project and approving the project charter is one of the sponsor’s responsibilities.

Question 4

4) Chuck is managing a virtual project team. He is trying to determine the most important factors for success. Which of the following should Chuck put at the top of his list?

a. Team building
b. Resource breakdown structure
c. Communication
d. Risk register

Answer 4

c. Communication

The best answer choice is C. Communication is one of the most important factors for success in managing a virtual team.

Question 5

5) Which is the common order of the stages of team development?
a. Forming, norming, storming, adjourning, performing
b. Storming, norming, performing, adjourning
c. Forming, storming, norming, performing, adjourning
d. Performing, norming, adjourning, storming, norming

Answer 5

c. Forming, storming, norming, performing, adjourning

The stages of team development are commonly in the order of forming, storming, norming, performing, and adjourning.

Question 6

6) If you want to create a matrix that shows the intersection of the organizational breakdown structure (OBS) and the work breakdown structure (WBS), you would create

a. A responsibility assignment matrix
b. A resource histogram
c. A resource breakdown structure
d. A roles and responsibilities chart

Answer 6

a. A responsibility assignment matrix

The responsibility assignment matrix shows the intersection of the OBS and the WBS.

Question 7

7) Jan and Becky are arguing about who should have the final sign‐off on a component of a deliverable. What stage of team development are they likely in?

a. Forming
b. Storming
c. Norming
d. Performing

Answer 7

b. Storming

Jan and Becky are storming. They are experiencing conflict as they figure out how to work together.

Question 8

8) Your project team is having some difficulties maintaining clear communications because they are scattered throughout the city in various offices in the numerous buildings your company owns. You have initiated a request to have additional office space finished out in the building where the majority of the team is located so that the remaining team members can be relocated into a central location. Which of the following describes this change?

a. Collaboration
b. Virtual team
c. Colocation
d. Manage communications

Answer 8

c. Colocation

The best answer choice is C because the situation described in the question involves colocation.

Question 9

9) Hillary is working on a plan to improve the skills of her team members. She is also looking at ways to reduce the exceptionally high turnover rate while providing options for increasing the overall knowledge of her team members. Which of the following processes is Hillary working on?

a. Manage Project Team
b. Team Building
c. Develop Project Team
d. Plan Human Resource Management

Answer 9

c. Develop Project Team

The best answer choice is C. Hillary’s activities fall into the Develop Project Team process.

Question 10

10) Retreating from a potential conflict situation describes which conflict management style?

a. Smoothing
b. Avoiding
c. Accommodating
d. Compromising

Answer 10

b. Avoiding

Avoiding is retreating from an actual or potential conflict situation.

Question 11

11) You are a team member on a new project team consisting of highly qualified security experts and have been tasked with assigning the various work packages on the WBS. However, your project manager has changed some of your assignments, and you have distributed the new assignments to the team. Several team members have come to you to complain that the more difficult tasks have been assigned to the women on the team, and the men have received the easier work packages. At the same time, some of them male team members are complaining that they would like some of the more daunting tasks that could provide a learning experience and enhance their resumes. When you bring this up with your project manager, he simply tells you that he is managing the team and you will leave the assignments the way he determined. Which of the following describes the conflict resolution method the project manager is using?

a. Forcing
b. Compromising
c. Accommodating
d. Collaborating

Answer 11

a. Forcing

The best answer choice is A because the project manager is pushing his personal viewpoint on others by using the power of his position.

Question 12

12) Sandi is managing a project in a matrix organization. One of her team members has completed his portion of the project. What should Sandi’s next step be?
a. Assign the team member to a new project
b. Place a staff evaluation in the team members performance appraisal
c. Allow the team member to remain on the project team
d. Ask the team member to assist in another work package

Answer 12

b. Place a staff evaluation in the team members performance appraisal

The best answer choice is B when a team member finishes his or her assignment on the project and completes the work assigned to them.

Question 13

13) Which of the following documents would the project manager use to determine training needs, safety concerns, and procedures for releasing team members at the end of the project?

a. Resource requirements
b. Resource calendars
c. Staffing management plan
d. Resource breakdown schedule

Answer 13

c. Staffing management plan

The best answer choice is C because it contains the information the project manager needs as described in the question.

Question 14

14) Sandra is a new project manager working with her first project team. Because this is her first team, she wants to make every effort to be a good team leader and have her project be successful. She realizes how important good communication is to project success. Which of the following would have the greatest positive impact on assuring good team communication?

a. Ground rules
b. Rewards and recognition
c. Compromising
d. Colocation

Answer 14

d. Colocation

The best answer choice is D. Colocation can be a major contributing factor in enhancing and maintaining good team communications.

Question 15

15) When acquiring the team, ________ is one input derived from the Human Resource Management Plan.

a. Team performance assessment
b. Issue log
c. Hierarchy of Needs
d. Responsibility Assignment Matrix

Answer 15

d. Responsibility Assignment Matrix

Much of the information from the Human Resource Management plan will be used when acquiring the team, including the Responsibility Assignment Matrix.

Question 16

16) Which of the following is not a component of the human resource management plan?

a. Roles and responsibilities
b. Project organization charts
c. Resource requirements
d. Staffing management plan

Answer 16

c. Resource requirements

The best answer is C because that is not a component of the human resource management plan.

Question 17

17) You have been named project manager for a new project. You will be working with a brand new team that you’ve never met. You realize the value of team building, and you want to do a good job in this respect so your team becomes an effective and efficient group working together for the common good. What is the first consideration you should address?

a. Conflict resolution methods
b. Begin early
c. Rewards and recognition
d. Work performance appraisals

Answer 17

b. Begin early

The best answer choice is B. While team building is an ongoing and never‐ending process, it is most effective when it starts early in the team development process.

Question 18

18) When managing a virtual project team, which of the following choices is more likely to lead to success?

a. More frequent communication with team members
b. Using e‐mail rather than phone calls
c. Utilizing contractors more often
d. Assigning bilingual assistants

Answer 18

a. More frequent communication with team members

The best answer choice is A because frequent communication is critical with virtual teams.

Question 19

19) In which situation would compromising be an effective conflict management style?

a. When the stakes are moderate
b. When the relationship is important
c. When any solution will be adequate
d. When time is of the essence

Answer 19

a. When the stakes are moderate

Compromising is searching for solutions that bring some degree of satisfaction to all parties to temporarily or partially resolve a conflict. When stakes are moderate, there will likely be more willingness to give and take.

Question 20

20) Develop Project Team process inputs include

a. Scope baseline
b. Team‐building activities
c. Ground rules
d. Resource calendars

Answer 20

d. Resource calendars

Inputs to the Develop Project Team process are the human resource management plan, project staff assignments, and resource calendars.

Question 21

21) Your project is in the development phase. You have realized that one of your new team members has been assigned an activity for which he has no prior experience. Although he has been competent and dependable up to this point, he is obviously struggling with some of the technical aspects because he lacks the experience and skills required. If the activities assigned to this team member have free float values, what should be your next step?

a. Assign an additional team member to the activity
b. Have the sponsor make the decision
c. Provide training for the team member
d. Replace the team member

Answer 21

c. Provide training for the team member

The best answer choice is C. Because this team member has been dependable and reliable up to this point, it would be most appropriate to provide the training the team member requires rather than replace him.

Question 22

22) Which of the following are outputs of the Develop Project Team process?

a. Interpersonal skills
b. Ground rules
c. Team performance assessments
d. Recognition and rewards

Answer 22

c. Team performance assessments

The best answer choice is C because all of the other items listed are tools and techniques of the Develop Project Team process.

Question 23

23) You are managing a new project, and one of your team members has expressed a disagreement with the methodology you have suggested for checking and verifying the product requirements. You have scheduled a meeting with this team member to iron out the disagreement. Because the team member is known as a Subject Matter Expert in quality control, you respect his opinion, and you have decided to begin the meeting by emphasizing the areas you agree with and minimizing the areas of disagreement. Which of the following techniques are you employing?

a. Avoiding
b. Smoothing
c. Compromising
d. Collaborating

Answer 23

b. Smoothing

The best answer choice is B because the scenario described is an example of conflict resolution using the smoothing technique.

Question 24

24) Availability of needed skills, potentially lower costs, and reduced travel costs are all benefits associated with ________ teams.

a. Virtual
b. Tight matrix
c. Functional
d. Projectized

Answer 24

a. Virtual

Some benefits to using virtual team members are access to needed skills that are not available locally; potentially lower costs, reduced travel costs; and access to employees who must work from home due to disabilities or for personal reasons.

Question 25

25) Of those listed, the most effective method of conflict resolution is

a. Compromising
b. Confronting
c. Avoiding
d. Accommodating

Answer 25

b. Confronting

Confronting and collaborating are the most effective means of dealing with conflict.

Question 26

26) Your project team has worked together for the past 14 months. The team has set up good processes, has a really nice synergy, and can accomplish its work more efficiently than most other teams. What stage of team development is the team in?

a. Forming
b. Storming
c. Norming
d. Performing

Answer 26

d. Performing

Your team is performing. The members have developed a nice synergy working together.

Question 27

27) If you need to maintain harmony in the relationship and build goodwill, you should use which method of conflict resolution?

a. Compromising
b. Confronting
c. Avoiding
d. Accommodating

Answer 27

d. Accommodating

Accommodating is the best way to maintain the relationship.

Question 28

28) “The average worker is not ambitious and desires security above everything else.” This statement is reflective of which of the following motivational theories

a. Theory X
b. Expectancy theory
c. Hygiene factors
d. Theory of needs

Answer 28

a. Theory X

Theory X states that workers are not ambitious and need to be closely managed.

Question 29

29) The processes that organize, manage, and lead the project team are included as part of which knowledge area?

a. Project Integration Management
b. Project Communications Management
c. Project Scope Management
d. Project Human Resource Management

Answer 29

d. Project Human Resource Management

Project Human Resource Management includes the processes that organize, manage, and lead the project team.

Question 30

30) Paulette is working from the corporate headquarters in Denver, Colorado, and she is managing a project in which the team members are located in several different European countries. She realizes the difficulties associated with virtual teams, and she has worked with her IT department to develop and install an intranet collaboration tool her team members can use to share their ideas, activity updates, and knowledge with each other. Using a collaboration tool is an example of which of the choices shown below?

a. Team building
b. Training
c. Colocation
d. Rewards and recognition

Answer 30

c. Colocation

The best answer choice is C. A collaboration tool is an example of colocation.

Question 31

31) RACI stands for:
a. Responsible, Approval, Concerned, Inform
b. Responsible, Accountable, Consult, Input
c. Responsible, Approval, Consult, Inform
d. Responsible, Accountable, Consult, Inform

Answer 31

d. Responsible, Accountable, Consult, Inform

An RACI chart is a type of responsibility assignment matrix where RACI stands for Responsible, Accountable, Consult, and Inform.

Question 32

32) Your team is discussing how to roll out an upgrade to some new software. It is a collegial discussion. Ultimately, you decide to go with the approach that George suggested. He has done this type of roll‐out several times and has more experience than anyone else on the team. Which type of power and influence does George have?

a. Expert
b. Position
c. Referent
d. Reward

Answer 32

a. Expert

George has expert power because of his knowledge and experience.