M9 Proj Communications Mgmt (33) Flashcards
1) The overall project performance measurement baseline typically includes
a. Cost baseline, schedule baseline, quality baseline
b. Scope baseline, configuration baseline, cost baseline
c. Schedule baseline, scope baseline, quality baseline
d. Cost baseline, scope baseline, schedule baseline
d. Cost baseline, scope baseline, schedule baseline
There is no such thing as a quality baseline or configuration baseline.
2) Because the portfolio review committee has to review dozens of reports each meeting, the committee has asked for a simpler way to review information rather than a table. You develop a stop light chart for them. This is part of which process?
a. Manage Communications
b. Control Communications
c. Manage Stakeholder Engagement
d. Control Stakeholder Engagement
b. Control Communications
Making sure communications meet the needs of the stakeholders is part of controlling communications.
3) Posting a written project progress report onto a project website is an example of ________ communication.
a. Pull
b. Push
c. Interactive
d. Written
a. Pull
Pull communication requires recipients to access the communication content at their own discretion.
4) As a member of the project team, Felix has been assigned to oversee the implementation of the Communications Management plan. As the team member in charge of distributing relative project communications data to the specified stakeholders, Felix has several communications methods at his disposal. From the following list, select the choice that is not considered a typical communications method.
a. Interactive communication
b. Push communication
c. Inactive communication
d. Pull communication
c. Inactive communication
The best answer choice is C. Interactive, push, and pull are the commonly used communications methods. Inactive communication is an invalid choice.
5) The primary communication disadvantage of e‐mail communications, as compared to in‐person conversations is
a. Misuse of words
b. Misspelling
c. Not being able to see body language
d. None of the above answers are correct
c. Not being able to see body language
The primary communication disadvantage of e‐mail conversations, as compared to in‐person conversations, is not being able to see body language.
6) Betty is managing a project for a new digital sensor for their full frame camera. There are a lot of highly technical issues with this product, and Betty realizes that good communication is key to project success. In order to ensure effective communication among the team members assigned to this project, which of the following should Betty do?
a. Get the sponsor’s approval on all communication
b. Make sure all stakeholders receive copies of the information
c. Provide the right information in the right format at the right time
d. Rewrite the communications plan
c. Provide the right information in the right format at the right time
The best answer choice is C. Betty needs to make certain that the right information is distributed in the right format at the right time.
7) Homer is a project manager assigned to manage a new communications project. Having a long history of work in the communications field, Homer realizes the importance of communication. He has dedicated himself to making certain that all the information available on the project is accurate, meets the stakeholder needs, and is distributed in a timely manner so that the recipients of his updates will have the most current and recent information that may have an impact on their work. Which of the following process groups do Homer’s activities fall into?
a. Manage Stakeholder Engagement
b. Control Communications
c. Monitoring and Controlling
d. Manage Communications
c. Monitoring and Controlling
The best answer choice is C, the only one that lists a process group, which is what the question is asking.
8) If you have a routine request, you can convey it via ______. However, for complex topics, it is best to ______.
a. A one‐on‐one meeting, document it in a memo
b. A briefing, write an e‐mail
c. A phone call, write a memo
d. An e‐mail, meet face to face
d. An e‐mail, meet face to face
E‐mail is good for routine information, but meeting face to face is best for complex topics.
9) A written document which records the status and resolution of problems is a(n)
a. Communications plan
b. Issue log
c. Issue record
d. Work performance report
b. Issue log
An issues log is used to document and monitor the resolution of issues. Performance reports, forecasts, and issue logs are the most likely documents that will need updating.
10) The process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of project information is done in accordance with the
a. Project management plan
b. Project communications procedures
c. Project communications guidelines
d. Project Communications Management
d. Project Communications Management
The process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of project information in accordance with the communications management plan.
11) A note sent by e‐mail as a reminder about a forthcoming formal meeting is considered
a. Formal and verbal
b. Formal and written.
c. Informal and written
d. Informal and verbal
c. Informal and written
Written communication can also be informal, such as a brief note to a team member, an inquiry via e‐mail, or a follow‐up reminder that something is due soon.
12) Which of the following is NOT a communication blocker?
a. Redundancy
b. Stereotyping
c. Selective listening
d. Ignoring cultural differences
a. Redundancy
Redundancy is a good communication technique, not a communication blocker.
13) Tone of voice and nonverbal communication makeup ______ % of total emotional content of communication.
a. 50%
b. 60%
c. 75%
d. more than 90%
d. more than 90%
Studies show that emotional content of our communication is broken down as follows:
- 7% in our words
- 38% is our tone of voice.
- 55% that is nonverbal communication (body language).
The latter make up 93%
14) Effective communication means that
a. It is conducted in the most cost‐effective manner possible.
b. The receiver understands the message sent.
c. The information provided is only that which is needed.
d. The information is provided in the right format, at the right time, to the right audience, and with the right impact.
d. The information is provided in the right format, at the right time, to the right audience, and with the right impact.
Effective communication means that the information is provided in the right format, at the right time, to the right audience, and with the right impact. Efficient communication means that the information provided is only that which is needed.
15) To whom should you communicate a regulatory change that will impact the project?
a. The sponsor
b. The project management team
c. The people identified in the Communications Management plan
d. Any stakeholders listed in the register
c. The people identified in the Communications Management plan
The Communications Management plan tells you who needs what information.
16) Valerie has just completed her project schedule. Which of the following choices provides the proper way to distribute it?
a. She should distribute it only to the project team members
b. She should have the project sponsor distribute it as he wishes
c. She should have the project manager distribute it as desired
d. She should distribute it according to the communications management plan
d. She should distribute it according to the communications management plan
The best answer choice is D because the communications management plan will specify to whom the schedule needs to be distributed.
17) As the project manager, part of your responsibility is to distribute project information and data according to the Communications Management plan. Which of the following should you consider for effective communications management?
a. Chicago Manual of Style
b. Interpersonal skills
c. Sender‐receiver models
d. Internet supplier
e. all the above
e. all the above
The best answer choice is E because all of the choices are considerations when conducting effective communications management.
Note: Had to modify the answers to include an option e… it appears the test bank just had a typo (Mod9-MC-TB-001)
18) Juanita is developing her communications management plan. Which of the following inputs would be necessary to determine the correct communication recipients?
a. Communication methods
b. Communication models
c. Stakeholder register
d. Meetings
c. Stakeholder register
The best answer choice is C because it is the only choice that is an input to the Plan Communications Management process.
19) Stuart is an aspiring project manager. He has been tasked with determining the communication methods that will be used to convey project information. Which of the following would provide this information?
a. Sender/receiver model
b. E‐mail directory
c. Stakeholder register
d. Communications Management plan
d. Communications Management plan
The best answer choice is D. Stuart will need to refer to the Communications Management plan to find the methods used to convey project information.
20) A team with nine people has how many communication channels?
a. 18
b. 81
c. 72
d. 36
d. 36
The equation used to determine communication channels is [n × (n – 1)] / 2.
In this case, 9 × 8 / 2.
21) Including the project manager, there are nine members making up your project team. How many communication channels are there in this project team?
a. 9
b. 18
c. 36
d. 81
c. 36
The best answer choice is C. The equation used to determine communication channels is [n × (n – 1)] / 2. In this case, 9 × 8 / 2.
22) A project status report to all key stakeholders is usually
a. Internal and verbal
b. Unofficial and written
c. Vertical and written
d. Formal and written
d. Formal and written
The most appropriate form of communication for project status reports is formal and written because they formally communicate the status of the project and are “official” in nature.
23) The stakeholder register is an input to which process in the Project Communications Management Knowledge Area?
a. Manage communications
b. Control stakeholder engagement
c. Plan communications management
d. Control communications
c. Plan communications management
The best answer choice is C because it is the only process listed that has the stakeholder register as an input.
24) In the Control Communications process, which of the following is not considered an input?
a. Work performance information
b. Project management plan
c. Work performance data
d. Issue log
a. Work performance information
The best answer choice is A because work performance information is an output of this process.
25) A meeting to brief your sponsor and the executive team on the status of your project is what type of communication?
a. Formal, written
b. Informal, written
c. Formal, verbal
d. Informal, verbal
c. Formal, verbal
The briefing is verbal, and the sponsor and executive team necessitate formal communication.
26) Victoria is a team member on a project involving new video game software. There are a large number of stakeholders on this project, and she has been named the team member responsible for distributing project communications. In order to do this in the most effective and efficient manner, Victoria needs a clear comprehension of which of the following?
a. Stakeholder register
b. Monte Carlo simulation
c. Sender/receiver models
d. Fast‐tracking
c. Sender/receiver models
The best answer choice is C. Because communications typically involve senders and receivers, each with individual responsibilities, in order to be an effective communicator, one must have a clear understanding of sender/receiver models.
27) Saul’s new project involves 24 stakeholders, not only from his organization, but from the community as well. He is working on his project communications plan and needs to know how many communications channels are involved between all of the stakeholders. Which of the following equations should Saul use to determine this?
a. [n (n –1)] / 2
b. n (n + 1) / 2
c. (n + 1) × 2
d. (n – 1) × 2
a. [n (n –1)] / 2
The best answer choice is A. In this example the result would be (24 × 23) / 2 or 276.
28) Donna has determined that there are 36 communication channels associated with her project team. Based on the equation that gives the number of communication channels calculation as [n (n – 1)] / 2, how many members are on Donna’s team?
a. 36
b. 18
c. 9
d. 8
c. 9
The best answer choice is C based on the equation and the total number of channels being 36.
29) A project has 100 stakeholders. How many potential communication channels are there?
a. 100
b. 5,000
c. 4,950
d. 4,500
c. 4,950
The number of communication channels is equal to the total number times the total number minus one, divided by 2. Number of channels = (100 – 99) / 2 = 9,900 / 2 = 4,950.
Note: Mod9-PCMT-LQ-002 references the wrong answer in the test bank.
30) In a traditional communications model, the sender encodes the message and sends it to the receiver. Which of the following is the receiver responsible for?
a. Decoding the message
b. The message content
c. Determining the communication channel
d. Timely delivery
a. Decoding the message
The best answer choice is A because from the choices listed, only decoding the message is the responsibility of the receiver.
31) Elmer is a project manager for a large communications firm involved in creating a state‐of‐the‐art communications system for spacecraft that will employ a gimbal‐supported video system to capture not only the audio portion of the communication but a video record as well as RAW digital images. As the manager of the project, Elmer must make relevant information on the project’s progress available to all stakeholders during the project’s life cycle. Effective distribution of this information is dependent on a number of techniques including sender‐receiver models, distribution channel, message frequency, and writing style. In this context, which of the following would contain a feedback loop?
a. Writing style
b. Sender‐receiver model
c. Distribution channel
d. Message frequency
b. Sender‐receiver model
The best answer choice is B. Of the choices given, only the sender‐receiver model contains a feedback loop.
32) Which of the following does a communications plan provide?
a. Stakeholder expectations
b. Procurement templates
c. Methods for conveying information and data
d. Public speaking training
c. Methods for conveying information and data
The best answer choice is C. The communications plan provides methods for conveying information and data to the recipients.
33) Marco is in the process of creating, collecting, distributing, storing, and retrieving project information as directed by the Communications Management plan. He has determined that the e‐mail system at his company is not compliant with the mainframe that stores the project data he needs to communicate to the project team members. He has requested his IT expert to investigate the possibility of a work‐around in order to get the two systems to communicate with each other. In which of the following processes is Marco involved?
a. Plan Procurements
b. Manage Communications
c. Control Communications
d. Plan Communications Management
b. Manage Communications
The best answer choice is B. The important information in this question is in the first sentence which describes what Marco is doing. He is managing communications.
