Midterms

Question 1

A branch of the Department of Labor
charged with investigating and prosecuting
complaints of employment discrimination.

Answer 1

EQUAL EMPLOYMENT OPPORTUNITY
COMMISSION (EEOC)

Question 2

THE LEGAL PROCESS

Answer 2

Grievance system
Mediation
Arbitration
Binding arbitration
Non-binding arbitration

Question 3

how discrimination complaints will be
handled internally.

Answer 3

The legal process

Question 4

● a process in which an employee
files a complaint with the
organization and a person or
committee within the organization
makes a decision regarding the
complaint.
● Employees take their complaints to
an internal committee that makes a
decision regarding the complaints.
If employees do not like the
decision, they can then take their
complaints to the EEOC.

Answer 4

Grievance system

Question 5

● a method of resolving conflict in
which a neutral third party is asked
to help the two parties reach an
agreement.
● Employees and the organization
meet with a neutral third party who
tries to help the two sides reach a
mutually agreed upon resolution.

Answer 5

Mediation

Question 6

● a method of resolving conflicts in
which a neutral third party is asked
to choose which side is correct.
● The two sides present their case to
a neutral third party who then
makes a decision as to which side
is right.
differ in that the neutral third party
helps the two sides reach an
agreement in mediation, whereas in
arbitration, the neutral third party.

Answer 6

Arbitration

Question 7

a method of resolving
conflict in which a neutral third party is asked
to choose which side is correct and in which
neither party is allowed to appeal the
decision.

Answer 7

Binding arbitration

Question 8

• a method of
  resolving conflicts in which a neutral third
  party is asked to choose which side is
  correct but in which either party may appeal
  the decision.

Answer 8

Non-binding arbitration

Question 9

An EEOC complaint must be filed within ________, but within
300 days if the complainant has already filed
a complaint with a state or local fair-
employment practice agency.

Answer 9

180
days of the discrimination act

Question 10

OUTCOMES OF AN EEOC INVESTIGATION

Answer 10

Charge Does Not Have Merit
Charge Has Merit
Case Law

Question 11

the
governmental agency does not find merit,
one of two things can happen based on
whether the person filing the complaint
accepts the decision.

Answer 11

Charge Does Not Have Merit-

Question 12

if the EEOC believes
that the discrimination charge has merit, it
will try to work out a settlement between the
claimant and employer without taking the
case to court.

Answer 12

Charge Has Merit-

Question 13

the interpretation of a law by a
court through a verdict in a trial, setting
precedent for subsequent court decisions.

Answer 13

Case Law-

Question 14

• is any group of
  people for which protective
  legislation has been passed.

Answer 14

Protected class

Question 15

is any
group of individuals specifically
protected by federal law.

Answer 15

Federal protected class-

Question 16

A particular employment decision results in
negative consequences more often for
members of one race, sex, or national origin
than for members of another race, sex, or
national origin.

Answer 16

ADVERSE IMPACT

Question 17

A guideline used to determine if there is
adverse impact in the selection process of a
specific group. The rule states that the
selection ratio of a minority group should be
at least four-fifths (80%) of the selection ratio
of the majority group.

Answer 17

FOUR-FIFTHS RULE

Question 18

TYPES OF HARASSMENT

Answer 18

Quid pro quo
Hostile environment
Pattern of behavior
Based on gender
Negative to the reasonable person

Question 19

• a type of sexual harassment
  in which the granting of sexual favors is tied
  to an employment decision

Answer 19

Quid pro quo

Question 20

• type of harassment
  characterized by a pattern of unwanted
  conduct related to gender that interferes with
  an individual’s work performance.

Answer 20

Hostile environment

Question 21

• it becomes
  harassment if the coworker continually
  makes unwanted romantic or sexual
  overtures or repeatedly makes inappropriate
  remarks.

Answer 21

Pattern of behavior

Question 22

• to be considered sexual
  harassment, conduct must be due to the sex
  of the employee.

Answer 22

Based on gender

Question 23

any
pattern of behavior based on gender that causes an employee discomfort might
constitute sexual harassment.

Answer 23

Negative to the reasonable person-

Question 24

EMPLOYEE RECRUITMENT

Answer 24

Recruitment
External recruitment
Internal recruitment

Question 25

- the process of attracting employees to an organization.

Answer 25

Recruitment

Question 26

- recruiting employees from outside the organization.

Answer 26

External recruitment

Question 27

- recruiting employees already employed by the organization.

Answer 27

Internal recruitment

Question 28

MEDIA ADVERTISEMENTS

Answer 28

Newspaper Ads Electronic Media Situation-wanted Ads Point of Purchase Methods

Question 29

many organizations used This, especially for local positions, 2007 recruiters considered print advertising as one of the least effective recruitment methods.

Answer 29

Newspaper Ads-

Question 30

Typically ask the applicant to respond in one of 4 ways:

Answer 30

Respond by calling Apply in person ad Send resume ads Blind box

Question 31

- recruitment ads in which applicants are instructed to call rather than apply in person or send résumés.

Answer 31

Respond by calling

Question 32

- recruitment ads that instruct applicants to apply in person rather than to call or send résumés.

Answer 32

Apply in person ads

Question 33

recruitment ads in which applicants are instructed to send their résumés to the company rather than call or apply in person

Answer 33

Send résumé ads-

Question 34

recruitment ads that instruct applicants to send their résumés to a box at the newspaper; neither the name nor the address of the company is provided.

Answer 34

Blind box-

Question 35

- the potential advantage to using this for recruitment is that, according to a 2013 study by Radio Advertising Bureau, Americans spend 3.7 hours per day watching TV and 2.3 hours a day listening to the radio.

Answer 35

Electronic Media

Question 36

placed by the applicant rather than by organization. Some list extensive qualifications, some give applicants’ names, and some are generally more creative than others.

Answer 36

Situation-wanted Ads-

Question 37

- a recruitment is based on the same POP advertising principles used to market products to consumers

Answer 37

Point of Purchase Methods

Question 38

RECRUITERS

Answer 38

Campus Recruiters Outside Recruiters Public Employment Agencies

Question 39

many organizations send recruiters to college campuses to answer questions about themselves and interview students for available positions.

Answer 39

Campus Recruiters

Question 40

more than 75% of organizations use such outside recruiting sources as private employment agencies, public employment agencies.

Answer 40

Outside Recruiters-

Question 41

- a job fair held on campus in which students can “tour” a company online, ask questions of recruiters, and electronically send résumés.

Answer 41

Virtual job fair

Question 42

- employment agencies, often also called headhunters, that specialize in placing applicants in high-paying

Answer 42

Executive search firms

Question 43

- better known as “head hunters”, differ from employment agencies in several ways. i. First, the jobs they represent tend to be higher-paying, non-entry-level positions. ii. Second, reputable executive search firms always charge their fees to organizations rather than to applicants. iii. Third, fees charged by executive search firms tend to be about 30% of the applicant’s first-year.

Answer 43

Executive Search Firm

Question 44

an employment service by state or local government, designed to match applicants with job openings

Answer 44

Public Employment Agencies-

Question 45

A method of recruitment in which a current employee refers a friend or family member for a job. ● Rated as the most effective recruitment method

Answer 45

EMPLOYEE REFERRAL

Question 46

A method of recruitment in which an organization sends out mass mailings of information about job openings to potential applicants.

Answer 46

DIRECT MAIL

Question 47

continues to be a fast-growing source of recruitment. recruiting efforts usually take one of the three forms employer-based websites, job boards, and social networking sites.

Answer 47

Internet

Question 48

- an organization that lists available job openings and provides information about itself and the minimum requirements needed to apply to a particular job.

Answer 48

Employer-Based Websites

Question 49

- is a private company whose websites list job openings for hundreds or thousands of organizations and résumé for millions of applicants.

Answer 49

Job Boards

Question 50

- the greatest change in employee recruitment has been the increased use of social media outlets such as LinkedIn, Facebook, and Twitter.

Answer 50

Social Media

Question 51

A method of recruitment in which job applicants are told both the positive and the negative aspects of a job.

Answer 51

REALISTIC JOB PREVIEWS

Question 52

lowers an applicant’s expectations about work and expectations in general.

Answer 52

EXPECTATION-LOWERING PROCEDURE