Finals 13

Question 1

Group

Answer 1

■ Dyad
■ Triad
■ Small Group

Question 2

○ the extent to which group members like and trust one another, are committed to accomplishing
a team goal, and share a feeling of group pride

Answer 2

Group Cohesiveness

Question 3

Factors Affecting Group Performance

Answer 3

● Group Cohesiveness
● Group Homogeneity
● Stability of Membership
● Isolation
● Outside Pressure
● Group Size
● Social Loafing
● Groupthink
● Group Polarization
● Teams
● Self-directed Teams
● Virtual Teams
● Project Teams
● Management Teams
● Production Team
● Service Teams

Question 4

○ extent to which its members are similar

Answer 4

Group Homogeneity

Question 5

○ extent to which its members are similar

Answer 5

Group Homogeneity

Question 6

○ The greater this, the greater the cohesiveness.
○ groups in which members remain for long periods of time are more cohesive and perform
better than groups that have high turnover,

Answer 6

Stability of Membership

Question 7

○ another variable that tends to increase a group’s cohesiveness.

Answer 7

Isolation

Question 8

○ Groups that are pressured by outside forces also tend to become highly cohesive.

Answer 8

Outside Pressure

Question 9

○ Groups are most cohesive and perform best when group size is small

Answer 9

Group Size

Question 10

Group Size

Answer 10

Additive Tasks
Conjunctive Tasks
Disjunctive Tasks

Question 11

• group’s performance is equal to the sum of the performances by each
  group member

Answer 11

Additive Tasks

Question 12

• group performance depends on the least effective group member (a
  chain is only as strong as its weakest link)

Answer 12

Conjunctive Tasks

Question 13

• group’s performance is based on the most talented group member.

Answer 13

Disjunctive Tasks

Question 14

○ considers the effect on individual performance when people work together on a task

Answer 14

Social Loafing

Question 15

Social Loafing

Answer 15

Free Rider
Sukcker Effect

Question 16

■ when things are going well, a group member realizes that his effort is not necessary and
thus does not work as hard as he would if he were alone

Answer 16

Free Rider

Question 17

■ social loafing occurs when a group member notices that other group members are not
working hard and thus are “playing him for a sucker.

Answer 17

Sukcker Effect

Question 18

○ members become so cohesive and like-minded that they make poor decisions despite
contrary information that might reasonably lead them to other options

Answer 18

Groupthink

Question 19

○ group members will shift their beliefs to a more extreme version of what they already believe
individually

Answer 19

Group Polarization

Question 20

○ work best in situations in which (a) the job requires high levels of employee interaction

Answer 20

Teams

Question 21

teams whose members are organized around work processes that complete an entire piece of
work requiring several interdependent tasks and have substantial autonomy over the
execution of those tasks

Answer 21

Self-directed Teams

Question 22

○ teams whose members operate across space, time, and organizational boundaries and are
linked through information technologies to achieve organizational tasks

Answer 22

Virtual Teams

Question 23

○ formed to produce one-time outputs such as creating a new product, installing a new software
system, or hiring a new employee.

Answer 23

Project Teams

Question 24

○ coordinate, manage, advice, and direct employees and teams.

Answer 24

Management Teams

Question 25

○ frontline employees producing tangible outputs

Answer 25

Production Team

Question 26

○ attend the needs of the clients

Answer 26

Service Teams

Question 27

Developmental Phases of a Team (Tuckman)

Answer 27

Forming Stage
Storming Stage
Norming Stage
Performing Stage

Question 28

○ team members get to know each other and decide what roles each member will play.

Answer 28

Forming Stage

Question 29

○ the good behavior disappears.
○ On an individual level, team members often become frustrated with their roles, show the stress of balancing
their previous duties with their new team responsibilities, and question whether they have the ability to
accomplish the goals set in the forming stage.

Answer 29

Storming Stage

Question 30

○ the team works toward easing the tension from the storming stage.

Answer 30

Norming Stage

Question 31

○ e team begins to accomplish its goals.
○ Group members make innovative suggestions, challenge one another without defensive responses,

Answer 31

Performing Stage

Question 32

5 Cs of Effective Team Member Behavior

Answer 32

Cooperating
Coordinating
Communicating
Comforting
Conflict Handling

Question 33

○ share resources, accommodate others

Answer 33

Cooperating

Question 34

○ align work with others, keep the team on track

Answer 34

Coordinating

Question 35

○ share info freely, efficiently, respectfully, and listen actively

Answer 35

Communicating

Question 36

○ show empathy, provide emotional comfort, build confidence in others

Answer 36

Comforting

Question 37

○ diagnose conflict sources, use best

Answer 37

Conflict Handling

Question 38

Conflict Styles

Answer 38

Avoiding Style
Accommodating Style
Forcing Style
Collaborating Style
Compromising Style

Question 39

○ ignore conflict and hope it will resolve itself

Answer 39

Avoiding Style

Question 40

○ a person is so intent on settling a conflict that he gives in and risks hurting himself

Answer 40

Accommodating Style

Question 41

○ handles conflict in a win-lose fashion and does what it takes to win, with little regard for the
other person

Answer 41

Forcing Style

Question 42

○ wants to win but also wants the other person win as well

Answer 42

Collaborating Style

Question 43

○ adopts give-and-take tactics that enable each side to get some of what it wants

Answer 43

Compromising Style