Finals 11 Flashcards
Upward Communication
● Serial Communication
● Surveys
● Focus Group and Exit Interviews
● Suggestion Boxes
● Third Party Facilitators
Downward Communication
● Bulletin Boards
● Policy Manuals
● Newsletters
● Intranet
Business Communication
● Memos
● Telephone Calls
● Email and Voicemail
● Business Meetings
● Office Design
Office Design
○ Freestanding Design (Bullpen Design)
○ Uniform Plans
○ Free form Workstations
Informal Communication
Single Strand
Gossip
Probability Grapevine
Cluster Grapevine
○ Jones passes a message to Smith, who passes the message to Brown, and so on until the
message is received by everyone or someone “breaks the chain.”
Single Strand
○ Jones passes the message to only a select group of people. Notice that with this pattern only
one person passes the message along, and not everyone has a chance to receive, or will
receive it.
Gossip
○ Jones tells the message to a few other employees, and they in turn randomly pass the
message along to other employee
Probability Grapevine
○ Jones tells only a few select employees, who in turn tell a few others
Cluster Grapevine
Informal Communication
Isolates
Liaisons
Dead-enders
○ employees who received less than half of the information
Isolates
○ employees who both received most of the information and passed it on to others
Liaisons
○ those who heard most of the information but seldom passed it on to other employees.
Dead-enders
Grapevine has 2 types of information
Gossip
Rumor
is primarily about individuals and the content of the message lacks significance to the
people gossiping
Gossip
○ contains information that is significant to the lives of those communicating the message, and
can be about individuals or other topics
Rumor
Styles of Listening
Leisure
Inclusive
Stylistic
Technical
Empathic
Nonconforming
○ people who listen only for words that indicate pleasure
Leisure
○ listens for the main ideas behind any communication
Inclusive
○ listens for the main ideas behind any communication
Stylistic
○ Just the facts
Technical
○ Tunes in to the feelings of the speaker
Empathic
○ attends only to information that is consistent with her way of thinking
Nonconforming
