Finals 11 Flashcards
Upward Communication
● Serial Communication
● Surveys
● Focus Group and Exit Interviews
● Suggestion Boxes
● Third Party Facilitators
Downward Communication
● Bulletin Boards
● Policy Manuals
● Newsletters
● Intranet
Business Communication
● Memos
● Telephone Calls
● Email and Voicemail
● Business Meetings
● Office Design
Office Design
○ Freestanding Design (Bullpen Design)
○ Uniform Plans
○ Free form Workstations
Informal Communication
Single Strand
Gossip
Probability Grapevine
Cluster Grapevine
○ Jones passes a message to Smith, who passes the message to Brown, and so on until the
message is received by everyone or someone “breaks the chain.”
Single Strand
○ Jones passes the message to only a select group of people. Notice that with this pattern only
one person passes the message along, and not everyone has a chance to receive, or will
receive it.
Gossip
○ Jones tells the message to a few other employees, and they in turn randomly pass the
message along to other employee
Probability Grapevine
○ Jones tells only a few select employees, who in turn tell a few others
Cluster Grapevine
Informal Communication
Isolates
Liaisons
Dead-enders
○ employees who received less than half of the information
Isolates
○ employees who both received most of the information and passed it on to others
Liaisons
○ those who heard most of the information but seldom passed it on to other employees.
Dead-enders
Grapevine has 2 types of information
Gossip
Rumor
is primarily about individuals and the content of the message lacks significance to the
people gossiping
Gossip
