Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

OB ADM2336 > midterm > Flashcards

midterm Flashcards

1
Q

What is organizational behaviour?

A

a science!

understand: peoples lives at work, knowing ‘what’, seeing our employees perspectives as managers,
explain: why people react in a certain way

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

satisfaction in employees

A 
(lowest to highest)
pay
promotion
supervision
co-worker
work itself
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

do ceos or base line workers have more stress

A

People in higher positions tend to actually have less anxiety/stress than people at the bottom
People have more social capital at the top of organizations: they have control over the company, they have better pay,

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what are attitudes

A

fairly stable (un)favorable evaluations of specific objects, situations, people

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

components of attitude

A

affective (feel)
cognitive (think)
=behaviour
remember your ABC’s

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Job Satisfaction

A

a pleasurable emotional state resulting from the appraisal of one’s job

how one feels and thinks about their job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

what determines job satisfaction? (1)

A

Disposition

does the job satisfy my values?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

value-percept theory formula

A

dissatisfaction= V want - V have x V importance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

facets of satisfaction

A 
pay
promotion
supervisors
coworkers
job itself
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what determines job satisfaction? (2)

A

the work itself - job characteristics theory

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Job characteristics theory acronym

A 
Variety
Identity
Significance
Autonomy
Feedback
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what determines job satisfaction? (3)

A

mood and emotions
affective events theory
workplace events -> emotional reactions -> job satisfaction & behaviors

satisfaction can fluctuate day to day

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

why is commitment important?

A

unengaged employees are expensive

turnover is expensive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

organizational commitment (definition)

A

the desire to remain a member of the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Affective commitment definition

A

staying because you WANT to
emotional bond
employees’ emotional attachment to, and involvement with, the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

affective commitment models

A

erosion: people not involved in company expected to have higher turnover
social influence: pulled out of an organization by people who’ve already left, strong ties to people on outside already

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Continuance commitment

A

staying because you NEED to

perceptions of costs associated with staying vs leaving

may stay due to lack of alternatives

feeling embedded in the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

normative commitment

A

staying because you OUGHT to

feeling of obligation to remain loyal

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

responses to negative work events

A

loyalty
voice
neglect
exit

kind of behaviour that managers should watch out for

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

withdrawal (2 types)

A 
psychological withdrawal (neglect)
-daydreaming, socializing, looking busy, cyber-loafing, moonlighting
physical withdrawal (exit)
-tardiness, long breaks, missing meetings, absenteeism, quitting
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

psychological contracts

A

transactional - narrow set of obligations

relational -

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

what is personality

A

set of base traits and predicts how we behave

what people are like, make us who we are

relatively stable psychological characteristics … that influence how we interact with our environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

the Big 5

A

C.A.N.O.E

24
Q

Conscientiousness

A

degree to which somebody is dependable, organized, reliable, self disciplined

hermione granger from harry potter

25
Q

agreeableness

A

the extent to which a person is cooperative, helpful, friendly, approachable

snow white

trust others quickly

have a lot of sympathy/empathy

26
Q

Neuroticism

A

eor from winnie the poo

feeling vulnerable, anxious, likely to be fearful or sad

27
Q

openness to experience

A

having an active imagination, creative, intellectual creativity

ann green gables

28
Q

Extraversion

A

outgoing, sociable, talkative

29
Q

task performance =

A

conscientiousness - neuroticism + extraversion + agreeableness + openess

30
Q

citizenship behaviours

A

conscientiousness

31
Q

counterproductive behaviours

A

conscientiousness (-)

32
Q

training proficiency

A

openness to experience

extraversion

conscientiousness

33
Q

situational strength

A

how strong is the situation

behaviours are products of who we are and the situation that we happen to be in at that very moment

some situations have very clear rules as to how you should behave

34
Q

conscientiousness task performance relationships are…

A

more pronounced when occupations lack:
structure
situational constraints
industry norms

35
Q

Self-Esteem

A

degree to which a person has a positive self-evaluation

36
Q

Work Centrality

A

the extent to which work is an individual’s life interest

“the major satisfaction in my life comes from my job”

37
Q

cognitive ability

A 
general intelligence
involves the ability to:
reason
solve problems
comprehend complex thoughts
learn from experience
38
Q

emotional ability (emotional intelligence)

A

self-awareness: can you pinpoint your own emotions

other awareness: can you recognize emotion in others

emotional regulation: recovering quickly from strong feelings of emotion

use of emotion: using your emotions

39
Q

what is stress?

A

psychological response to demands

when something is at stake

when demands > capacity to cope

40
Q

work hindrance stressors

A

things that block our goal or achievement

role overload

role conflict

role ambiguity

daily hassles

41
Q

work hindrance stressors: interpersonal conflict

A

difficult coworkers, supervisor, someone you feel as though you have to manage even though its not your job

harassment and bullying

42
Q

work hindrance stressors: working conditions

A

physical/environmental

being in a difficult environment: hot, noisy, etc

poorly equipped office

psychological/procedural

(steel making, working conditions)

43
Q

work challenge stressors

A

this is more of a positive trait

time pressure

work complexity: doing new tasks, more exciting things

work responsibility: working on things of importance

44
Q

non-work hindrance stressors

A

negative life events: deaths, fam problems, etc.

financial uncertainty

work life conflict

45
Q

work-life conflict

A

work and non work enter and conflict one another

bi directional

time based conflicct: one role makes you less successful in another role

behaviour-based conflict: type of behaviours we are expected to follow in one role are incompatible for another role

46
Q

non-work challenge stressors

A

family time demands (hosting parties, travelling, talking to them, etc.)

positive life events (new relationships, holiday szn, marriage, new house, etc.)

personal development activites (things that allow us to grow), volunteer work, music lessons, etc.

47
Q

the stress process: strain

A

negative consequences of the stress response

48
Q

strains: psychological

A 
anger
anxiety
frustration
depression
job dissatisfaction
reduced affective commitment
difficulty concentrating
49
Q

strains: physical

A 
dizziness
headaches
tight muscles
pounding heart
stomach distress
difficulty sleeping
shortness of breath
illness
50
Q

strains: behavioural

A

increased accidents at work

changes in performance (negative)

substance abuse

absenteeism & turnover

aggression

other counterproductive work behaviours

51
Q

strains: burnout

A

exhaustion:
emotionally drained
mentally exhausted
physical exhaustaion

52
Q

cynicism

A

treating people like objects

53
Q

low self-efficacy

A

feel as though you’re unable to accomplish your goals

54
Q

reducing and managing stress

A 
work planning
decreased/compressed workweek (not less hours but compressed)
flextime
flexplace/telecommuting
personal days/hours
job sharing
55
Q

reducing and managing stress: work training

A

knowledge
skills
interactions

OB ADM2336 (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions