Chapter 15 and 10 Culture and communication Flashcards
Question
Answer
Anticipatory stage
A stage of socialization
that begins as soon as a potential
employee develops an image of what it
would be like to work for a company,
ASA framework***
A theory (Attraction–
Selection–Attrition) that states that employees
will be drawn to organizations with
cultures that match their personality, organizations
will select employees that match,
and employees will leave or be forced out
when they are not a good fit,
Basic underlying assumptions
The
ingrained beliefs and philosophies of
employees
Ceremonies
Formal events, generally
performed in front of an audience of organizational
members
Communal cultures
An organizational
culture type in which employees are
friendly to one another and all think
alike
Countercultures
When a subculture’s
values do not match those of the organization
Creativity culture
A specific culture type
focused on fostering a creative atmosphere
Culture strength
The degree to which
employees agree about how things should
happen within the organization and behave
accordingly,
Customer service culture
A specific
culture type focused on service quality
Diversity culture
A specific culture type
focused on fostering or taking advantage of
a diverse group of employees
Encounter stage
A stage of socialization
beginning the day an employee starts work,
during which the employee compares the
information as an outsider to the information
learned as an insider,
Espoused values
The beliefs, philosophies,
and norms that a company explicitly
states
Fragmented cultures
An organizational
culture type in which employees are distant
and disconnected from one another
Language
The jargon, slang, and slogans
used within an organization
Mentoring
The process by which a
junior-level employee develops a deep
and long-lasting relationship with a more
senior-level employee within the organization,
Mercenary cultures
An organizational
culture type in which employees think alike
but are not friendly to one another
Networked cultures
A n organizational
culture type in which employees are friendly
to one another, but everyone thinks differently
and does his or her own thing
Newcomer orientations
A common form
of training during which new hires learn
more about the organization,
Observable artifacts
Aspects of an
organization’s culture that employees and
outsiders can easily see or talk about,
Organizational culture
The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees.
Person–organization fit
The degree to
which a person’s values and personality match
the culture of the organization,
Physical structures
The organization’s
buildings and internal office designs
Realistic job previews
The process
of ensuring that a potential employee
understands both the positive and negative
aspects of the potential job
Reality shock
A mismatch of information
that occurs when an employee finds that
aspects of working at a company are not
what the employee expected it to be
Rituals
The daily or weekly planned routines
that occur in an organization
Safety culture
A specific culture type
focused on the safety of employees
Socialization***
The primary process by
which employees learn the social knowledge
that enables them to understand and
adapt to the organization’s culture.
Stories
Anecdotes, accounts, legends, and
myths passed down from cohort to cohort
within an organization
Subcultures
A culture created within a
small subset of the organization’s employees
Symbols
The images an organization
uses, which generally convey messages
Understanding and adaptation
The
final stage of socialization, during which newcomers come to learn the content areas
of socialization and internalize the norms
and expected behaviors of the organization,
