Chapter 8: Trust, Justice, and Ethics Flashcards
trust is…
The willingness to be vulnerable based on positive expectations
That the other party (person) has
good intentions and actions
3 types of trust
Disposition-based trust
Cognition-based trust
Affect-based trust
disposition-based trust
rooted in personality
passed experiences
growing up privileged
do you have a strong or weak disposition to trust others?
To what extent do you agree or disagree that…
One should be very cautious with strangers?
Most experts tell the truth about the limits of their knowledge.
Most people can be counted on to do what they say they will do.
These days, you must be alert or someone is likely to take advantage of you.
Most salespeople are honest in describing their products.
cognition-based trust
a person is deemed ‘trust’worthy when the provide evidence of…
ability, benevolence, integrity
disposition-based trust
trust propensity
cognition-based trust
ability
benevolence
integrity
affect-based trust
feelings towards trustee
types of trust overtime
new relationships: disposition based
most relationships: cognition based
few relationships: affect based
justice (fairness)
Employees want to be treated fairly
Being treated FAIRLY increases trust in the other party
Four justice considerations
Distributive
Procedural
Interpersonal
Informational
distributive justice
how fair are the outcomes of the decision
equity theory: only looking at outcome of decision
best person should get promotion
equality:
everything is evenly distributed
opportunity to be sent to a gala done through draw
need:
person who has the greatest need gets it
tight knit workgroups could be considered for overtime (person who has greatest financial need gets it)
procedural justice
how fair is the process that was used to make the decision?
Voice – does our opinion matter to the situation
Correctability – are decisions final? (if a mistake is made can we correct it)
Consistency – are same procedures applied across time
Bias suppression – is the decision made in a neutral/un bias way
Representativeness – are everyone’s needs represented
Accuracy – is the information accurate
distributive vs procedural justice
when outcomes are favorable: procedures matter less (got outcome wanted/expected)
when outcomes are unfavorable: procedures matter more
very rare that managers make decisions where everyone is happy
interpersonal justice
how fair is the interpersonal treatment?
didn’t get outcome hoping for, how fair is the treatment?
respect, dignity, propriety
informational justice
How fairly is the information communicated?
Justification
Truthfulness
ethics
the degree to which the behaviours of authority are in accordance with generally accepted moral norms
whistle-blowing
employees’ exposing illegal or immoral actions by their employer
four-component model
a model that argues that ethical behaviours result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behaviour
moral awareness -> moral judgement -> moral intent -> ethical behaviour
moral awareness
recognition by an authority that a moral issue exists in a situation
moral intensity
the degree to which an issue has ethical urgency
moral attentiveness
the degree to which people chronically perceive and consider issues of morality during their experiences
moral judgement
the process people use to determine whether a particular course of action is ethical or unethical
cognitive moral judgement
people’s movement through several states of moral development, each more mature and sophisticated than the prior one
moral principles
prescriptive guides for making moral judgements
moral intent
an authority’s degree of commitment to the moral course of action
moral identity
the degree to which a person views himself or herself as a moral person
