Chapter 8: Trust, Justice, and Ethics

Question 1

trust is…

Answer 1

The willingness to be vulnerable based on positive expectations

That the other party (person) has
good intentions and actions

Question 2

3 types of trust

Answer 2

Disposition-based trust

Cognition-based trust

Affect-based trust

Question 3

disposition-based trust

Answer 3

rooted in personality

passed experiences

growing up privileged

Question 4

do you have a strong or weak disposition to trust others?

Answer 4

To what extent do you agree or disagree that…

One should be very cautious with strangers?

Most experts tell the truth about the limits of their knowledge.

Most people can be counted on to do what they say they will do.

These days, you must be alert or someone is likely to take advantage of you.

Most salespeople are honest in describing their products.

Question 5

cognition-based trust

Answer 5

a person is deemed ‘trust’worthy when the provide evidence of…
ability, benevolence, integrity

Question 6

disposition-based trust

Answer 6

trust propensity

Question 7

cognition-based trust

Answer 7

ability
benevolence
integrity

Question 8

affect-based trust

Answer 8

feelings towards trustee

Question 9

types of trust overtime

Answer 9

new relationships: disposition based

most relationships: cognition based

few relationships: affect based

Question 10

justice (fairness)

Answer 10

Employees want to be treated fairly

Being treated FAIRLY increases trust in the other party

Question 11

Four justice considerations

Answer 11

Distributive
Procedural
Interpersonal
Informational

Question 12

distributive justice

Answer 12

how fair are the outcomes of the decision

equity theory: only looking at outcome of decision
best person should get promotion

equality:
everything is evenly distributed
opportunity to be sent to a gala done through draw

need:
person who has the greatest need gets it
tight knit workgroups could be considered for overtime (person who has greatest financial need gets it)

Question 13

procedural justice

Answer 13

how fair is the process that was used to make the decision?

Voice – does our opinion matter to the situation

Correctability – are decisions final? (if a mistake is made can we correct it)

Consistency – are same procedures applied across time

Bias suppression – is the decision made in a neutral/un bias way

Representativeness – are everyone’s needs represented

Accuracy – is the information accurate

Question 14

distributive vs procedural justice

Answer 14

when outcomes are favorable: procedures matter less (got outcome wanted/expected)

when outcomes are unfavorable: procedures matter more
very rare that managers make decisions where everyone is happy

Question 15

interpersonal justice

Answer 15

how fair is the interpersonal treatment?

didn’t get outcome hoping for, how fair is the treatment?
respect, dignity, propriety

Question 16

informational justice

Answer 16

How fairly is the information communicated?

Justification

Truthfulness

Question 17

ethics

Answer 17

the degree to which the behaviours of authority are in accordance with generally accepted moral norms

Question 18

whistle-blowing

Answer 18

employees’ exposing illegal or immoral actions by their employer

Question 19

four-component model

Answer 19

a model that argues that ethical behaviours result from the multistage sequence of moral awareness, moral judgment, moral intent, and ethical behaviour

moral awareness -> moral judgement -> moral intent -> ethical behaviour

Question 20

moral awareness

Answer 20

recognition by an authority that a moral issue exists in a situation

Question 21

moral intensity

Answer 21

the degree to which an issue has ethical urgency

Question 22

moral attentiveness

Answer 22

the degree to which people chronically perceive and consider issues of morality during their experiences

Question 23

moral judgement

Answer 23

the process people use to determine whether a particular course of action is ethical or unethical

Question 24

cognitive moral judgement

Answer 24

people’s movement through several states of moral development, each more mature and sophisticated than the prior one

Question 25

moral principles

Answer 25

prescriptive guides for making moral judgements

Question 26

moral intent

Answer 26

an authority’s degree of commitment to the moral course of action

Question 27

moral identity

Answer 27

the degree to which a person views himself or herself as a moral person