chapter 1

Question 1

resource-based view of organizations

Answer 1

a model that argues that rare and inimitable resources helps firms maintain competitive advantage

Question 2

the concept of numerous small decisions

Answer 2

small decisions that people make everyday

Question 3

socially complex resources

Answer 3

resources created by people, such as culture, teamwork, trust, and reputation

Question 4

the rule of one-eighth

Answer 4

the belief that at best one-eighth, or 12 %, of organizations will actually do what is required to build profits by putting people first

Question 5

what employees face the most stress in companies (higher or lower)

Answer 5

people in lower positions!

ceos have higher wages, more control

Question 6

satisfaction list (5)
(from lowest to highest)

Answer 6

pay
promotion
supervision
coworkers
work itself

Question 7

organizational behaviour

Answer 7

field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviours of individuals and groups in organizations

Question 8

strategic management

Answer 8

field of study devoted to exploring the product choices and industry characteristics that affect an organization’s profitability

Question 9

scientific management

Answer 9

using scientific methods to design optimal and efficient work processes and tasks

fredrick taylor