Chapter 11: Team Characteristics and Diversity

Question 1

Stages of team development (5)

Answer 1

Forming
Storming
Norming
Performing 
Adjourning

Question 2

Team

Answer 2

“Two or more people who work
interdependently over some time period to
accomplish common goals related to some
task-oriented purpose.”

Question 3

Work team

Answer 3

“A relatively permanent team
in which members work together to produce
goods and/or provide services,”

Question 4

Management team

Answer 4

“relatively permanent
team that participates in managerial-
level tasks that affect the entire
organization”

Question 5

Parallel team

Answer 5

“A team composed of members
from various jobs within the organization
that meets to provide recommendations
about important issues,”

Question 6

Project team

Answer 6

“A team formed to take on
one-time tasks, most of which tend to be
complex and require input from members
from different functional areas”

Question 7

Action team

Answer 7

“A team of limited duration
that performs complex tasks in contexts that
tend to be highly visible and challenging”

Question 8

Virtual team

Answer 8

“A team in which the members
are geographically dispersed, and
interdependent activity occurs through
e-mail, web conferencing, and instant messaging,”

Question 9

Forming

Answer 9

Forming “The first stage of team development,
during which members try to get
a feel for what is expected of them, what
types of behaviors are out of bounds, and
who’s in charge”

Question 10

Storming

Answer 10

“The second stage of team development,
during which conflict occurs due
to members’ ongoing commitment to ideas
they bring with them to the team”

Question 11

Norming

Answer 11

“The third stage of team development,
during which members realize that
they need to work together to accomplish
team goals and consequently begin to cooperate,”

Question 12

Performing

Answer 12

“The fourth stage of team
development, during which members are
comfortable working within their roles, and
the team makes progress toward goals”

Question 13

Adjourning

Answer 13

"The final stage of team
development, during which members experience
anxiety and other emotions as they
disengage and ultimately separate from
the team,"

Question 14

Punctuated equilibrium

Answer 14

“A sequence
of team development during which not
much gets done until the halfway point of a
project, after which teams make necessary
changes to complete the project on time”

Question 15

Task interdependence

Answer 15

“The degree to
which team members interact with and rely
on other team members for information,
materials, and resources needed to accomplish
work for the team.”

Question 16

Pooled interdependence

Answer 16

“A form of
task independence in which group members
complete their work assignments independently,
and then their work is simply added
together to represent the group’s output,”

Question 17

Sequential interdependence

Answer 17

"A form of
task interdependence in which group members
perform different tasks in a prescribed
sequence, and members depend on only
the member who comes before them in the
sequence,"

Question 18

Reciprocal interdependence

Answer 18

"A form
of task interdependence in which group
members interact with only a limited subset
of other members to complete the team’s
work,"

Question 19

Comprehensive interdependence

Answer 19

“A form of task interdependence in which
team members have a great deal of discretion
in terms of what they do and with
whom they interact in the course of the collaboration
involved in accomplishing the
team’s work,”

Question 20

Goal interdependence

Answer 20

“The degree to
which team members have a shared goal
and align their individual goals with that
vision,”

Question 21

Outcome interdependence

Answer 21

“The degree
to which team members share equally in the
feedback and rewards that result from the
team achieving its goals”

Question 22

Team composition

Answer 22

“The mix of the various
characteristics that describe the individuals
who work in the team.”

Question 23

Role

Answer 23

“The behavior a person is generally

expected to display in a given context”

Question 24

Leader–staff teams

Answer 24

“A type of team that
consists of members who make recommendations
to the leader who is ultimately
responsible for team decisions,”

Question 25

Team task roles

Answer 25

“The behavior a person is generally

expected to display in a given context”

Question 26

Team-building roles

Answer 26

“Behaviors that
influence the quality of the team’s social
climate,”

Question 27

Individualistic roles

Answer 27

“Behaviors that
benefit the individual at the expense of the
team,”

Question 28

Disjunctive tasks

Answer 28

“Tasks with an objectively
verifiable best solution for which the
member with the highest level of ability
has the most influence on team effectiveness,”

Question 29

Conjunctive tasks

Answer 29

“Tasks for
which the team’s performance
depends on the abilities of the team’s
weakest link,”

Question 30

Additive tasks

Answer 30

“Tasks for which
the contributions from every member add
up to determine team performance”

Question 31

Team diversity

Answer 31

“The degree to which team

members are different from one another”

Question 32

Value in diversity problem-solving approach

Answer 32

“A theory that supports team
diversity because it provides a larger pool
of knowledge and perspectives”

Question 33

Similarity-attraction approach

Answer 33

“A theory explaining that team diversity can
be counterproductive because people tend
to avoid interacting with others who are
unlike them”

Question 34

Surface-level diversity

Answer 34

“Diversity of
observable attributes such as race, gender,
ethnicity, and age”

Question 35

Deep-level diversity

Answer 35

“Diversity of attributes
that are inferred through observation
or experience, such as one’s values or personality,”

Question 36

Team viability

Answer 36

“Team commitment; the
likelihood a team can work together effectively
into the future,”

Question 37

Hybrid outcome interdependence

Answer 37

“When team members receive rewards
based on both their individual performance
and that of the team to which they
belong,”