chapter 3: organizational commitment Flashcards
why is commitment important?
unengaged employees are expensive
turnover is expensive
organizational commitment
the desire to remain a member of the organization
things i like about work
positive relationships with coworkers
climbing seniority in firm
affective commitment
staying because you WANT to
emotional bond
employees’ emotional attachment to, and involvement with, the organization
affective commitment models (2)
Erosion: people not involved in company expected to have higher turnover
Social Influence: pulled out of organization by people who’ve already left, strong ties to people on outside already
continuance commitment
staying because you NEED to
perceptions of cost associated with staying vs leaving
may stay due to lack of alternatives
feeling embedded in the organization
normative commitment
staying because you OUGHT to
feeling of obligation to remain loyal
types of commitment from chart
affective:
emotion based
i want to
sadness
continuance:
resource based
i need to
anxiety
normative:
obligation based
i ought to
guilt
responses to negative work events (4)
loyalty
voice - changing situation
neglect
exit
*kind of behaviour that managers should watch out for
withdrawal (2 types)
psychological withdrawal (neglect): daydreaming, looking busy, cyberloafing, socializing, moonlighting
physical withdrawal (exit): tardiness, long breaks, missing meetings, quitting, absenteeism
Psychological contracts (2)
transactional - narrow set of obligations
relational - broader set of open-ended and subjective obligations
threats that influence commitment (2)
diversity of workforce: more women are working, different ethnicities of workers being introduced in Canada, etc.
changing employee - employer relationships: no longer ‘one job for the rest of my life’
