chapter 5: job satisfaction

Question 1

what are attitudes

Answer 1

fairly stable (un)favorable evaluations of specific objects, situations, people

Question 2

components of attitudes:

** remember your ____

Answer 2

remember your ABC’s

Affective (feel) + Cognitive (think) = Behaviour

Question 3

job satisfaction

Answer 3

a pleasurable emotional state resulting from the appraisal of one’s job

how one feels and thinks about their job

Question 4

what determines job satisfaction? disposition

Answer 4

some people are re predisposed to be more satisfied

disposition: a person’s inherent qualities of mind and character

Question 5

Value-percept theory

Answer 5

dissatisfaction = (V want - V have) x (V importance)

Question 6

facets of satisfaction (5)

Answer 6

pay
promotion
supervisors
coworkers
job itself

Question 7

job characteristics theory

Answer 7

a theory that argues that 5 core characteristics (VISAF) combine to result in high levels of satisfaction with the work itself

Question 8

VISAF

Answer 8

Variety: different activities and skills

Identity: job offers completion of a whole, identifiable piece of work

Significance: how much does the job really matter and impacts society/work environment

Autonomy: job provides freedom, independence, discretion to perform the work

Feedback: job itself provides information about how well the job holder is doing

Question 9

what determines job satisfaction? mood & emotion

affective events theory

Answer 9

affective events theory:
workplace events -> emotional reactions -> job satisfaction

satisfaction can fluctuate on a daily basis

Question 10

emotional labour

Answer 10

the management of their emotions that employees must do to complete part of their job duties successfully

Question 11

emotional contagion

Answer 11

the idea that emotions can be transferred from one person to another