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Chapter One Intro To Medical Terminology > Medical Assisting Chapter Review > Flashcards

Medical Assisting Chapter Review Flashcards

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USMLE® Step 1 flashcards
1
Q

which of the following is commonly considered a positive gesture
a. rolling eyes
b. tapping of the foot
c. cross arms
d. giving the thumps-up

A

d. giving the thumbs-up

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2
Q

which of the following are types of insurance in a medical practice
a. medical malpractice
b. liability
c. personal injury
d. all of the responses are correct

A
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3
Q

according to maslow’s hierarchy of needs, which of the following is NOT a deficit need
a. safety
b.esteem
c. self-actualization
d. belongingness morals

A
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4
Q

the term ______ refers to the values by which an organization conducts its business
a. company policies
b. collaborative efforts
c. organizational ethics
d. corporate morals

A
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5
Q

when working with a pediatric patient, instead of saying deformity it is recommended that you say
a. disfigurement
b. opportunity
c. appearance
d. problem

A
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6
Q

which of the following is not one of the four essential truths of interaction
a. different people have different working styles
b. be aware of your coworkers sensitivities, and tailor your communications
c. you cant judge a book by its cover
d. all people dont appeal to you equally

A
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7
Q

it is almost always best to take which of the following issues to the office manager
a. a disagreement about a coworker’s hairstyle
b. a coworker’s complaint about being overworked
c. a personal dislike of a coworker
d. a coworker’s habitual tardiness that affects the practice

A

d. a coworker’s habitual tardiness that affects the practice

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8
Q

when working in a clinical capacity, calling back patients with test results, calling in prescriptions per the provider’s order, and so on would be consider which of the following priorities
a. first priority
b. second priority
c. third priority
d. fourth priority

A

d. fourth priority

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9
Q

the U.S. _______ creates federal law by passing legislation
a. congress
b. supreme court
c. president
d. attorney general

A
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10
Q

what is another term for critical thinking
a. problem-solving
b. outreach
c. thought-provoking
d. all of the above

A

w

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11
Q

which of the following will assist you inbeing more efficient with your time
a. be a perfectionist for all tasks, even those that dont require your best effort, so you dont have to spend time correcting things
b. make a daily list of tasks and projects that must be completed
c. complete low-priority requests—especially those that are optional as they are usually simple tasks
d. complete tasks in the order they become available because prioritizing takes too much time

A
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12
Q

the process of creating a genetically identical copy of a human is known as
a. cloning
b. transplantation
c. eugenics
d. cryonics

A

a. cloning

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13
Q

who prosecutes a criminal case
a. police
b. district attorney
c. attorney for the plantiff
d. jury

A
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14
Q

which of the following steps is included in coaching patients regarding disease prevention
a. develop a plan of action on how to coach the patient based on information ordered by the provider
b. greet the patient and any other person present in the room by name
c. provide a written copy of the instructions and review steps verbally with the patient
d. all of the steps listed are included in coaching patients

A
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15
Q

the physician-patient relationship is created when:
a. a patient requests care from a physician
b. physician offers care to a patient
c. patient needs care, regardless of whether that care is offered
d. physician offers care to a patient, and the offer is accepted

A
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16
Q

statements that begin with “_____,” can open up a conversation and give patients a positive impression that you care about how they are
a. the doctor
b. I
c. you
d. never

A
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17
Q

sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled?
a. bring it up in a staff meeting, others are probably having the issues as well
b. leave it be and it will go away on its own after time
c. take the issue to your manager as they usually have training for this
d. contact the human resourcses department yourself and alert them to the issue

A
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18
Q

having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as:
a. integrity
b. empathy
c. prioritizing
d. critical thinking

A

c. prioritizing

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19
Q

which of the follow is an example of a trivial difference
a. taking issue with a coworkers theft from petty cash
b. takin issue with a coworkers violation of OSHA safety standards
c. disagreements on one’s choice of clothing
d. disagreement on the ideal method of treatment for a patient

A
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20
Q

when working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities
a. first
b. second
c. third
d. fourth

A
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21
Q

which of the following is an intentional tort
a. baseball hit through a neighbors window
b. rock flying from a lawn mower and hitting a passerby
c. trespass
d. automobile collision

A
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22
Q

which of these is nonadaptive coping skill
a. drinking
b. sleeping
c. creating boundaires
d. journaling

A

a. drinking

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23
Q

when talking with a patient, you should not
a. look away while the patient is speaking
b. ask open-ended questions
c. comment on something the patient is wearing or a common interest
d. take an active interest in what the patient is saying

A

a. look away while the patient is speaking

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24
Q

an ethical dilemma is
a. where two moral principles are in conflict
b. there is no clear-cut right or wrong
c. when right behavior leads to the wrong decision
d. all of the responses are correct

A
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25
Q

multiple studies have shown that _____ is the single most admired characteristics in a leader
a. friendliness
b. dependability
c. consistency
d. honesty

A
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26
Q

why is continuing education necessary?
a. for recognition status with your peers
b. to be able to attend industry-related events
c. increase networking and relationshop-building opportunities
d. to keep your certification status current

A

d. to keep your certification status current

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27
Q

professional liability refers tot he liability that arises from a failure to use due care and _________ expected from a person in a particular profession
a. scope of practice
b. consent
c. the standard of care
d. the capacity

A
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28
Q

according to abraham maslow, everyone is motivated by
a. needs
b. money
c. compassion
d. authority

A
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29
Q

the most common example of a positive, happy facial expression is a
a. smile
b. furrowed brow
c. raised eyebrow
d. squint

A
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30
Q

which of the following is a way to acquire continuing education
a. working overtime at the clinical facility
b. have a coworker train you on a variety of skills
c. gain experience by working in a specialty clinic
d. participate in a health care forum

A
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31
Q

having integrity means
a. having innovative thinking, which leads to being able to problem solve efficiently and being a quick learner
b. being able to overcome any negative feelings that you may have toward the feedback
c. doing the right thing even if no one is around to witness it
d. putting yourself in someone elses shoes

A
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32
Q

which of the following is recommended phrase to help resolve a conflict between coworkers
a. you have no right to be upset
b. youre not making any sense
c. i know this is really frustrating for you
d. i dont understand why youd feel that way

A
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33
Q

if the statue of limitations for a particular tort is two years, it means the:
a. patient must bring the suit within two years of the injur
b. patient must wait two years after the injury to bring a suit
c. physician has up to two years to respond to the patients suit
d. physician can be imprisoned for up to two years if found guilty

A
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34
Q

when working in a clinical capacity, performing procedures, and dismissing patients would be considered which of the following priorities
a. first
b. second
c. third
d. fourth

A
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35
Q

having an understanding of the _________ influences on behavior is beneficial when working with culturally diverse patients
a. ethnic, social, and culture
b. hereditary, cultural, and environmental
c. hereditary, social, and environmental

A
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36
Q

which of the following is not on of the four E’s used to engage a child in health care matters
a. encouragement
b. education
c. enlistment
d. evidence

A
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37
Q

the relationship between doctor and patient is a contract in which the doctor offers care, and the patient accepts it. From that point on, the provider has an affirmative duty to care for the patient to the professional standards associated with a doctor of similar training and experience, which is referred to as:
a. an express contract
b. an implied contract
c. an informed consent
d. an expected standard of care

A
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38
Q

which of the following describes a types of verbal communication
a. the spoken word
b. eye contact
c. personal touch
d. all of the above

A
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39
Q

when working with older patients, you should
a. always provide physical assistance regardless of the patient’s condition
b. greet them warmly and by name
c. seat them in a location that offers significant stimulation
d. avoid all forms of therapeutic touch

A
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40
Q

discussions of bioeithics typically focuses on the ethics of ______ matters
a. billing
b. cultural
c. communication
d. life-and-death

A
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41
Q

watching tv and reading excessivley to avoid dealing with an issue are common types of which of the following defense mechanisms
a. daydreaming
b. regression
c. problem solving
d. temporary withdrawal

A
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42
Q

when working in a clinical capacity, which of the following priorities would retrieving the patient from the reception area, documenting the patient’s chief complaint, and performing vital signs be considered?
a. first
b. second
c. third
d. fourth

A
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43
Q

biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias
a. avoid rooming patients if you have a bias toward the
b. understand a bias takes a long time to form so it will take a long time to dissolve
c. compare your biases with others
d. recognizing what the bias is

A
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44
Q

documenting patient education
a. eliminates the need for maintaining the patient’s chart
b. promotes inconsistency in care
c. decreases efficiency
d. minimizes professional liability

A
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45
Q

when communication with patients, you should always
a. avoid eye contact
b. display positive body language
c. try to remain expressionless
d. avoid using gestures of any kind

A

b. display positive body language

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46
Q

what is the most commonly used defense mechanism
a. rationalization
b. displacement
c. repression
d. intellectualization

A
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47
Q

when providing patient education, your first task is to
a. assess the patients ability to comprehend the instructions
b. discuss the instructions with any family members accompanying the patient
c. prepare a summary of the session for documentation in the patients chart
d. answer any question the patient has about the instructions

A
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48
Q

involuntary manslaughter most commonly involves a death arising from a
a. nonvehicular incident caused by negligence
b. premeditated attack
c. spontaneous physical altercation between two people
d. motor vehicle accident

A
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49
Q

about 5% of the population is made up of _____ learners
a. auditory
b. visual
c. kinesthetic
d. verbal

A
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50
Q

the ______ has a comprehensive code of medical ethics that speaks to a wide range of matters arising in the professional conduct of a doctor
a. american heart association
b. american association of medical assistants
c. american medical association
d. american medical technologists

A
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51
Q

meditation and prayer are forms of which coping skill
a. humor
b. spiritually
c. positive affirmations
d. planning

A

b. spiritually

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52
Q

in the context of communication, _______ may be considered as the awareness of ones own feelings and the feelings of others
a. perception
b. incongruity
c. empiricism
d. conceptualization

A
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53
Q

the majority of the population are _____ learners
a. auditory
b. visual
c. kinesthetic
d. verbal

A
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54
Q

the medical assistant’s scope of practice refers to
a. performing delegated clinical and adminstrative duties and working under a physicians direct supervision, consistent, with your education, training and experience
b. the otoscope used to look in a patients ears
c. using your experience to the best of your ability
d. none of the above

A
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55
Q

the unlawful taking of money or goods of another form their person or in their immediate presence by force or intimidation is called
a. roberry
b. burglary
c. petty larceny
d. grand larceny

A
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56
Q

in the model of the communication process presented in chapter 4, the receiver decodes the message based on their
a. intuition
b. conceptualization
c. reference points
d. scruples

A
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57
Q
A
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58
Q

which of these terms refers to improving genetic qualities by means of selective breeding
a. cloning
b. transplantation
c. eugenics
d. cryonics

A
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59
Q

when working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any supplies until a direct order is given to perform the procedure would be considered which of the following prioritites
a. first
b. second
c. third
d. fourth

A
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60
Q

during a personal conversation, it would be most appropriate to stand ____ from the person you are speaking with
a. less than 1 foot
b. 2 feet
c. 5 feet
d. 7 feet

A
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61
Q

which is one of the four characteristics of an organization (not in the leader) that encourages ethical behavior
a. availability of advice for employees confronting ethical issues
b. a system (or systems) for confidential reporting
c. a written code of standards
d. all of the responses are correct

A
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62
Q

a medical assistant owes the duty of _______, meaning they must take appropriate steps to check the type and dosage of medication before administering it to the patient and must take appropriate steps to ensure that the paperwork regarding charts and follow-up appointments is completed accurately
a. standard of care
b. reasonable care
c. standard practice
d. scope of practice

A
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63
Q

the americans with disabilities act of 1990 is referred to as civil rights legislation designed to prohibt discrimination against individuals based on disability. The act defined “disability” as “a physical or mental impairment that substantially limits a major life activity”. On 9/2008, president bush signed the americans with disabilities act amendments act of 2008. The act became effective 1/1/2009. The act emphasizes that the definition of disability should
a. make it easier an individual seeking protection under the ADA to establish that he or she has a disability within the meaning of the ADA
b. be constructed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA and generally will not require extensive analysis
c. change to the definition of the term disability by rejecting the holdings in several supreme court decisions and portions fo ADA regulations of U.S. equal employment opportunity commission
d. all of the responses are correct

A
64
Q

a provider is required to report the following to the local health deaprtment
a. elder and child abuse
b. communicable diseases; sexually transmitted diseases, such as herpes, HIV, and syphilis
c. neglect, exploitation, and wounds of violence
d. all of the responses are correct

A
65
Q

participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is
a. articulation
b. intutition
c. distortion
d. active listening

A
66
Q

who typically discusses abnormal results or serious health conditions with patients and their families
a. clinical medical assistant
b. administrative medical assistant
c. provider
d. nurse

A
67
Q

when working in a clinical capacity, assisting the provider with emergencies and procedures would be considered which of the following prioritites
a. first
b. second
c. third
d. fourth

A
68
Q

withholding judgement, showing respect and empathy, recognizing your own cultural biases, and tolerating ambiguity are examples of
a. good intercultural communication skills
b. body language
c. cultural context
d. social values and customs

A
69
Q

some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities
a. that you acknowledge others and are interested in being of service
b. that you have good outlook on life
c. that you practice what you preach
d. that you are willing to be flexible and cooperative

A
70
Q

when a patient explicitly accepts a physicians offer of treatment, a(n) _____ contract is created
a. implied
b. express
c. formal
d. technical

A
71
Q

medical assistants can show integrity in the workplace by which of the following
a. being honest and having strong moral principles
b. giving their personal phone number to patients who need extra assistance
c. cleaning rooms, for your coworkers when they are busy
d. giving supplies to patients who you really like

A
72
Q

when communication with others, you should be
a. aggressive
b. assertive
c. passive
d. inactive

A

b. assertive

73
Q

when working in a clinical capacity, when a room becomes vacant, cleaning and preparing it for the next patient would be considered which of the following priorities
a. first
b. second
c. third
d. fourth

A
74
Q

which of the following is not considered a positive personal quality
a. sharing information on social networking sites
b. friendly attitude
c. genuine smile
d. perception as a professional

A
75
Q

the artificial termination of a pregnancy is called a(n)
a. abortion
b. miscarriage
c. ectopic pregnancy
d. still birth

A

a. abortion

76
Q

physician self-referral is the practice of a physician referring to a patient to a medical facility in which they have a financial interest, be it ownership, investment, or a structured compensation arrangement, which critics claim
a. is a conflict of interest
b. is an unsafe activity
c. may result in errors in patient care
d. requires an incident report

A
77
Q

it is recommended that you ask which of the following questions when a patient presents for a follow-up visit
a. how are we feeling
b. how have you been doing since you were last her
c. whats wrong with you
d. are you feeling ill

A

b. how have you been doing since you were last here

78
Q

standing up for what is right, setting a professional example and not getting involved in gossip in the workplace aligns best with which of the following professional trait
a. integrity
b. honest
c. adaptable
d. courteous

A
79
Q

define coaching a patient as it relates to health maintence
a. providing information to patients in regard to the steps to prepare for an impatient procedure
b. discussing payment options with patients prior to a procedure
c. enhancing the patients understanding and learning experience when educating the patient regarding topics on health maintence, disease prevention, and treatment plans as directed by the provider
d. all of the above

A
80
Q

a collective combination of qualities that include someone who arrives on time for work and can manage their time effectively, takes accountability for their behavior, and works well with others is known as
a. integrity
b. work ethic
d. professionalism
d. time efficiency

A
81
Q

according to the article boundaries: the importance of valuing yourself, the two main types of boundaries are
a. economic and personal
b. political and social
c. physical and emotional
d. chronological and ecological

A
82
Q

practice of ordering additional tests that serve only a marginal clinical purpose but will serve to protect the provider in the event of a malpractice allegation

A
83
Q

instruction from a patient to all who may need to know that the patient has empowered a representative to make health care decisions

A
84
Q

document prepared by patients as a statement of their medical wishes

A
85
Q

regulates the pharmaceutical and medical device industries

A
86
Q

form of defamation of character

A
87
Q

prohibits discrimination in group health plan coverage based on genetic information

A
88
Q

requires any health care provider accepting medicare or medicaid to inform the patient of their right to accept or refuse treatment, their rights regarding advance directives, and of any hospital or provider policies regarding withholding or withdrawing life-sustaining equipment

A
89
Q

governs organ donations for 1) organ transplantation and 2) the transfer of anatomical gifts of ones deceased body for the use in the study of medicine

A
90
Q

protects any person who provides emergency care in good faith without remuneration or expectation of remuneratin

A
91
Q

permits the disclosure of personal health information needed for patient care and other important purposes

A
92
Q

underlying principle used to establish whether an injured party can collect for damages in a case centered on negligence

A
93
Q

party against whom chargers are brought

A
94
Q

system of rules, usually enforced through a collection of institutions commonly recognized as having the authority to do so

A
95
Q

the party bringing charges

A

plantiff

96
Q

person found guilty of this type of crime can be imprisoned in jail for no more than one year

A
97
Q

standard of proof in a civil case

A
98
Q

standard of proof in a criminial case

A
99
Q

type of law created by courts, also referred to as common law or precedent law

A
100
Q

person found guilty of this type of crime can be imprisioned in state prison for more than one year and, in some cases, punishable by death

A
101
Q

states that laws created by congress apply to everyone in the United states

A
102
Q

different generations

A

age

103
Q

black or african american, asian, white, native american

A

race

104
Q

grouping based on physical traits

A

disability

105
Q

based on spiritual beliefs

A

religious

106
Q

men, women, gender fluid

A

gender indentity

107
Q

mental, physical, or chronic conditions

A

disabilit

108
Q

adolescents, middle age, older adults

A

age

109
Q

an individuals psychological sense of their gender

A
110
Q

gay, bisexual, heterosexual

A
111
Q

hard of hearing, bipolar, mobility impairment

A
112
Q

being detail-oriented and ensuring that information is correct

A
113
Q

being polite and well-mannered

A
114
Q

being prudent and conscious, especially in regard to speech

A
115
Q

being reliable and responsible

A
116
Q

being trustworthy and truthful

A
117
Q

showing ambition

A
118
Q

acting calm when things dont necessarily go as planned

A
119
Q

being in exact agreement with time

A
120
Q

showing regard for others even if you disagree with their message

A
121
Q

the failure or refusal of a caregiver or other responsible person to provide for an elder’s basic physical, emotional, or social needs, or failure to protect the elder from harm

A

neglect

122
Q

the unauthorized or improper use of the resources of an elder for monetary or personal benefit, profit, or gain

A

exploitation

123
Q

any abuse and neglect of person(s) by a caregiver or another person in a relationship involving an expectation of trust; the use of physical force that may result in bodily injury, physical pain, or impairment

A

abuse

124
Q

means by which a message is converted into a form that can be transmitted to the receiver

A
125
Q

what or who is trying to send a message to the receiver

A
126
Q

intended target (or user) of a message

A
127
Q

information being transmitted

A
128
Q

method used to transmit or send a message

A
129
Q

putting yourself in another persons shoes; think abut what is best for the patient

A
130
Q

preconceived opinion that is not based on reason or actual experience

A
131
Q

generally given to you to assist you in improving your workflow, skills, and interpersonal relations in the workplace

A
132
Q

a term used to describe professional characteristics or attitudes that are expected in the particular professions

A
133
Q

you may have an intrinsic notion when someone in your life is not going right and changes need to be made, or the insight to celebrate when things are going great

A
134
Q

set of values held by employees of performing work for a moral good

A
135
Q

have developed over time through our individual life experiences

A
136
Q

meaning inherent or natural

A
137
Q

the ability to show you are strong on the outside; or it might just be simply knowing that you have made the patient, or a coworker feel like everything will be alright

A
138
Q

becoming purposely involved in a project on purpose so that a painful situation can be avoided

A
139
Q

justifying behavior with socially acceptable reasons and tending to ignore the real reasons underlying the behavior

A
140
Q

final stage in the process of dealing with grief

A
141
Q

holding feelings inside or forcing unacceptable or painful ideas, feelings, and impulses into the unconscious mind

A
142
Q

transfer of emotions about one person or situation to another

A
143
Q

always putting off until tomorrow what you could do today

A
144
Q

deliberately pretending to be sick to avoid dealing with situations that are unpleasant or that cause anxiety

A
145
Q

refusal to admit or acknowledge something so that you do not have to deal with a problem or situation

A
146
Q

used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways

A
147
Q

blaming another person for your own inadequacies

A
148
Q

using reasoning to avoid confronting emotional conflicts and stressful situations

A
149
Q

behaving in ways that are typically characteristic of an earlier developmental level

A
150
Q

using a talent or an attribute to the fullest to compensate for a realized personal shortcoming

A
151
Q

anything that gets in the way of communicating a message that is interpreted correctly

A
152
Q

learn by hearing

A

auditory

153
Q

visual people need to see pictures or see it in writing

A

visual

154
Q

these people think in terms of sensations or feeling, often move their hands when talking, and respond physically as well as verbally

A

kinesthetics

155
Q

these learners learn effectively through touch and movement and space and learn skills by imitation and practice

A

Chapter One Intro To Medical Terminology (7 decks)

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