Medical Assisting Chapter Review Flashcards
which of the following is commonly considered a positive gesture
a. rolling eyes
b. tapping of the foot
c. cross arms
d. giving the thumps-up
d. giving the thumbs-up
which of the following are types of insurance in a medical practice
a. medical malpractice
b. liability
c. personal injury
d. all of the responses are correct
d. all of the responses are correct
according to maslow’s hierarchy of needs, which of the following is NOT a deficit need
a. safety
b.esteem
c. self-actualization
d. belongingness morals
c. self-actualization
the term ______ refers to the values by which an organization conducts its business
a. company policies
b. collaborative efforts
c. organizational ethics
d. corporate morals
c. organizational ethics
when working with a pediatric patient, instead of saying deformity it is recommended that you say
a. disfigurement
b. opportunity
c. appearance
d. problem
c. appearance
which of the following is not one of the four essential truths of interaction
a. different people have different working styles
b. be aware of your coworkers sensitivities, and tailor your communications
c. you cant judge a book by its cover
d. all people dont appeal to you equally
d. all people dont appeal to equally
it is almost always best to take which of the following issues to the office manager
a. a disagreement about a coworker’s hairstyle
b. a coworker’s complaint about being overworked
c. a personal dislike of a coworker
d. a coworker’s habitual tardiness that affects the practice
d. a coworker’s habitual tardiness that affects the practice
when working in a clinical capacity, calling back patients with test results, calling in prescriptions per the provider’s order, and so on would be consider which of the following priorities
a. first priority
b. second priority
c. third priority
d. fourth priority
d. fourth priority
the U.S. _______ creates federal law by passing legislation
a. congress
b. supreme court
c. president
d. attorney general
a. congress
what is another term for critical thinking
a. problem-solving
b. outreach
c. thought-provoking
d. all of the above
a. problem-solving
which of the following will assist you inbeing more efficient with your time
a. be a perfectionist for all tasks, even those that dont require your best effort, so you dont have to spend time correcting things
b. make a daily list of tasks and projects that must be completed
c. complete low-priority requests—especially those that are optional as they are usually simple tasks
d. complete tasks in the order they become available because prioritizing takes too much time
a. be a perfectionist for all tasks, even those that dont require your best effort, so you dont have to spend time correcting things
the process of creating a genetically identical copy of a human is known as
a. cloning
b. transplantation
c. eugenics
d. cryonics
a. cloning
who prosecutes a criminal case
a. police
b. district attorney
c. attorney for the plantiff
d. jury
b. district attorney
which of the following steps is included in coaching patients regarding disease prevention
a. develop a plan of action on how to coach the patient based on information ordered by the provider
b. greet the patient and any other person present in the room by name
c. provide a written copy of the instructions and review steps verbally with the patient
d. all of the steps listed are included in coaching patients
d. all of the steps listed are included in coaching patients
the physician-patient relationship is created when:
a. a patient requests care from a physician
b. physician offers care to a patient
c. patient needs care, regardless of whether that care is offered
d. physician offers care to a patient, and the offer is accepted
d. physician offers care to a patient, and the off is accepted
statements that begin with “_____,” can open up a conversation and give patients a positive impression that you care about how they are
a. the doctor
b. I
c. you
d. never
b. I
sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled?
a. bring it up in a staff meeting, others are probably having the issues as well
b. leave it be and it will go away on its own after time
c. take the issue to your manager as they usually have training for this
d. contact the human resourcses department yourself and alert them to the issue
a. c. take the issue to your manager as they usually have training for this
having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as:
a. integrity
b. empathy
c. prioritizing
d. critical thinking
d. critical thinking
which of the follow is an example of a trivial difference
a. taking issue with a coworkers theft from petty cash
b. takin issue with a coworkers violation of OSHA safety standards
c. disagreements on one’s choice of clothing
d. disagreement on the ideal method of treatment for a patient
c. disagreement on one’s choice of clothing
when working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities
a. first
b. second
c. third
d. fourth
d. fourth
which of the following is an intentional tort
a. baseball hit through a neighbors window
b. rock flying from a lawn mower and hitting a passerby
c. trespass
d. automobile collision
c. trespass
which of these is nonadaptive coping skill
a. drinking
b. sleeping
c. creating boundaires
d. journaling
a. drinking
when talking with a patient, you should not
a. look away while the patient is speaking
b. ask open-ended questions
c. comment on something the patient is wearing or a common interest
d. take an active interest in what the patient is saying
a. look away while the patient is speaking
an ethical dilemma is
a. where two moral principles are in conflict
b. there is no clear-cut right or wrong
c. when right behavior leads to the wrong decision
d. all of the responses are correct
d. all of the responses are correct
multiple studies have shown that _____ is the single most admired characteristics in a leader
a. friendliness
b. dependability
c. consistency
d. honesty
d. honesty
why is continuing education necessary?
a. for recognition status with your peers
b. to be able to attend industry-related events
c. increase networking and relationshop-building opportunities
d. to keep your certification status current
d. to keep your certification status current
professional liability refers tot he liability that arises from a failure to use due care and _________ expected from a person in a particular profession
a. scope of practice
b. consent
c. the standard of care
d. the capacity
c. standard of care
according to abraham maslow, everyone is motivated by
a. needs
b. money
c. compassion
d. authority
a. needs
the most common example of a positive, happy facial expression is a
a. smile
b. furrowed brow
c. raised eyebrow
d. squint
a. smile
which of the following is a way to acquire continuing education
a. working overtime at the clinical facility
b. have a coworker train you on a variety of skills
c. gain experience by working in a specialty clinic
d. participate in a health care forum
d. participate in health care forum
having integrity means
a. having innovative thinking, which leads to being able to problem solve efficiently and being a quick learner
b. being able to overcome any negative feelings that you may have toward the feedback
c. doing the right thing even if no one is around to witness it
d. putting yourself in someone elses shoes
c. doing the right thing even if no one is around to witness it
which of the following is recommended phrase to help resolve a conflict between coworkers
a. you have no right to be upset
b. youre not making any sense
c. i know this is really frustrating for you
d. i dont understand why youd feel that way
c. i know this is really frustrating for you
if the statue of limitations for a particular tort is two years, it means the:
a. patient must bring the suit within two years of the injur
b. patient must wait two years after the injury to bring a suit
c. physician has up to two years to respond to the patients suit
d. physician can be imprisoned for up to two years if found guilty
a. patient must bring a suit within two years of the injury
when working in a clinical capacity, performing procedures, and dismissing patients would be considered which of the following priorities
a. first
b. second
c. third
d. fourth
c. third
having an understanding of the _________ influences on behavior is beneficial when working with culturally diverse patients
a. ethnic, social, and culture
b. hereditary, cultural, and environmental
c. hereditary, social, and environmental
b. hereditary, cultural, and environmental
which of the following is not on of the four E’s used to engage a child in health care matters
a. encouragement
b. education
c. enlistment
d. evidence
d. evidence
the relationship between doctor and patient is a contract in which the doctor offers care, and the patient accepts it. From that point on, the provider has an affirmative duty to care for the patient to the professional standards associated with a doctor of similar training and experience, which is referred to as:
a. an express contract
b. an implied contract
c. an informed consent
d. an expected standard of care
d. expected standard of care
which of the following describes a types of verbal communication
a. the spoken word
b. eye contact
c. personal touch
d. all of the above
a. spoken word
when working with older patients, you should
a. always provide physical assistance regardless of the patient’s condition
b. greet them warmly and by name
c. seat them in a location that offers significant stimulation
d. avoid all forms of therapeutic touch
b. greet them warmly and by name
discussions of bioeithics typically focuses on the ethics of ______ matters
a. billing
b. cultural
c. communication
d. life-and-death
d. life-and-death
watching tv and reading excessivley to avoid dealing with an issue are common types of which of the following defense mechanisms
a. daydreaming
b. regression
c. problem solving
d. temporary withdrawal
d. temporary withdrawal
when working in a clinical capacity, which of the following priorities would retrieving the patient from the reception area, documenting the patient’s chief complaint, and performing vital signs be considered?
a. first
b. second
c. third
d. fourth
c. second priority
biases can interfere with having therapeutic communication encounters with patients. Which of the following is the first step in working on preventing a bias
a. avoid rooming patients if you have a bias toward the
b. understand a bias takes a long time to form so it will take a long time to dissolve
c. compare your biases with others
d. recognizing what the bias is
d. recognizing what the bias is
documenting patient education
a. eliminates the need for maintaining the patient’s chart
b. promotes inconsistency in care
c. decreases efficiency
d. minimizes professional liability
d. minimizes professional liability
when communication with patients, you should always
a. avoid eye contact
b. display positive body language
c. try to remain expressionless
d. avoid using gestures of any kind
b. display positive body language
what is the most commonly used defense mechanism
a. rationalization
b. displacement
c. repression
d. intellectualization
b. displacement
when providing patient education, your first task is to
a. assess the patients ability to comprehend the instructions
b. discuss the instructions with any family members accompanying the patient
c. prepare a summary of the session for documentation in the patients chart
d. answer any question the patient has about the instructions
a. asses the patients ability to comprehend the instructions
involuntary manslaughter most commonly involves a death arising from a
a. nonvehicular incident caused by negligence
b. premeditated attack
c. spontaneous physical altercation between two people
d. motor vehicle accident
d. motor vehicle accident
about 5% of the population is made up of _____ learners
a. auditory
b. visual
c. kinesthetic
d. verbal
c. kinesthetic
the ______ has a comprehensive code of medical ethics that speaks to a wide range of matters arising in the professional conduct of a doctor
a. american heart association
b. american association of medical assistants
c. american medical association
d. american medical technologists
c. american medical association
meditation and prayer are forms of which coping skill
a. humor
b. spiritually
c. positive affirmations
d. planning
b. spiritually
in the context of communication, _______ may be considered as the awareness of ones own feelings and the feelings of others
a. perception
b. incongruity
c. empiricism
d. conceptualization
a. perception
the majority of the population are _____ learners
a. auditory
b. visual
c. kinesthetic
d. verbal
b. visual
the medical assistant’s scope of practice refers to
a. performing delegated clinical and adminstrative duties and working under a physicians direct supervision, consistent, with your education, training and experience
b. the otoscope used to look in a patients ears
c. using your experience to the best of your ability
d. none of the above
a. performing delegated clinical and administrative duties and working under a physicians direct supervision, consistent with your education, training and experience
the unlawful taking of money or goods of another form their person or in their immediate presence by force or intimidation is called
a. roberry
b. burglary
c. petty larceny
d. grand larceny
a. robbery
in the model of the communication process presented in chapter 4, the receiver decodes the message based on their
a. intuition
b. conceptualization
c. reference points
d. scruples
c. reference points
which of these terms refers to improving genetic qualities by means of selective breeding
a. cloning
b. transplantation
c. eugenics
d. cryonics
c. eugenics
when working in a clinical capacity, preparing items necessary for the procedure ahead of time, but not opening any supplies until a direct order is given to perform the procedure would be considered which of the following prioritites
a. first
b. second
c. third
d. fourth
a. first
during a personal conversation, it would be most appropriate to stand ____ from the person you are speaking with
a. less than 1 foot
b. 2 feet
c. 5 feet
d. 7 feet
b. 2 feet
which is one of the four characteristics of an organization (not in the leader) that encourages ethical behavior
a. availability of advice for employees confronting ethical issues
b. a system (or systems) for confidential reporting
c. a written code of standards
d. all of the responses are correct
d. all of the responses are correct
a medical assistant owes the duty of _______, meaning they must take appropriate steps to check the type and dosage of medication before administering it to the patient and must take appropriate steps to ensure that the paperwork regarding charts and follow-up appointments is completed accurately
a. standard of care
b. reasonable care
c. standard practice
d. scope of practice
b. reasonable care
the americans with disabilities act of 1990 is referred to as civil rights legislation designed to prohibt discrimination against individuals based on disability. The act defined “disability” as “a physical or mental impairment that substantially limits a major life activity”. On 9/2008, president bush signed the americans with disabilities act amendments act of 2008. The act became effective 1/1/2009. The act emphasizes that the definition of disability should
a. make it easier an individual seeking protection under the ADA to establish that he or she has a disability within the meaning of the ADA
b. be constructed in favor of broad coverage of individuals to the maximum extent permitted by the terms of the ADA and generally will not require extensive analysis
c. change to the definition of the term disability by rejecting the holdings in several supreme court decisions and portions fo ADA regulations of U.S. equal employment opportunity commission
d. all of the responses are correct
d. all of the responses are correct
a provider is required to report the following to the local health deaprtment
a. elder and child abuse
b. communicable diseases; sexually transmitted diseases, such as herpes, HIV, and syphilis
c. neglect, exploitation, and wounds of violence
d. all of the responses are correct
d. all of the responses are correct
participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is
a. articulation
b. intutition
c. distortion
d. active listening
d. active listening
who typically discusses abnormal results or serious health conditions with patients and their families
a. clinical medical assistant
b. administrative medical assistant
c. provider
d. nurse
c.provider
when working in a clinical capacity, assisting the provider with emergencies and procedures would be considered which of the following prioritites
a. first
b. second
c. third
d. fourth
a. first
withholding judgement, showing respect and empathy, recognizing your own cultural biases, and tolerating ambiguity are examples of
a. good intercultural communication skills
b. body language
c. cultural context
d. social values and customs
a. good intercultural communcaton skills
some personal qualities affect the way character traits are perceived. A genuine smile conveys which of the following positive personal qualities
a. that you acknowledge others and are interested in being of service
b. that you have good outlook on life
c. that you practice what you preach
d. that you are willing to be flexible and cooperative
a. that you acknowledge others and are interested in being of service
when a patient explicitly accepts a physicians offer of treatment, a(n) _____ contract is created
a. implied
b. express
c. formal
d. technical
b. expressed
medical assistants can show integrity in the workplace by which of the following
a. being honest and having strong moral principles
b. giving their personal phone number to patients who need extra assistance
c. cleaning rooms, for your coworkers when they are busy
d. giving supplies to patients who you really like
a. being honest and having strong moral principles
when communication with others, you should be
a. aggressive
b. assertive
c. passive
d. inactive
b. assertive
when working in a clinical capacity, when a room becomes vacant, cleaning and preparing it for the next patient would be considered which of the following priorities
a. first
b. second
c. third
d. fourth
b. second
which of the following is not considered a positive personal quality
a. sharing information on social networking sites
b. friendly attitude
c. genuine smile
d. perception as a professional
a. sharing information on social networking sites
the artificial termination of a pregnancy is called a(n)
a. abortion
b. miscarriage
c. ectopic pregnancy
d. still birth
a. abortion
physician self-referral is the practice of a physician referring to a patient to a medical facility in which they have a financial interest, be it ownership, investment, or a structured compensation arrangement, which critics claim
a. is a conflict of interest
b. is an unsafe activity
c. may result in errors in patient care
d. requires an incident report
a. conflict of interest
it is recommended that you ask which of the following questions when a patient presents for a follow-up visit
a. how are we feeling
b. how have you been doing since you were last her
c. whats wrong with you
d. are you feeling ill
b. how have you been doing since you were last here
standing up for what is right, setting a professional example and not getting involved in gossip in the workplace aligns best with which of the following professional trait
a. integrity
b. honest
c. adaptable
d. courteous
a. integrity
define coaching a patient as it relates to health maintence
a. providing information to patients in regard to the steps to prepare for an impatient procedure
b. discussing payment options with patients prior to a procedure
c. enhancing the patients understanding and learning experience when educating the patient regarding topics on health maintence, disease prevention, and treatment plans as directed by the provider
d. all of the above
c. enhancing the patients understanding and learning experience when education the patient regarding topics on health maintence, disease prevention, and treatment plans as directed by the provider
a collective combination of qualities that include someone who arrives on time for work and can manage their time effectively, takes accountability for their behavior, and works well with others is known as
a. integrity
b. work ethic
d. professionalism
d. time efficiency
c. professionalism
according to the article boundaries: the importance of valuing yourself, the two main types of boundaries are
a. economic and personal
b. political and social
c. physical and emotional
d. chronological and ecological
c. physical and emotional
practice of ordering additional tests that serve only a marginal clinical purpose but will serve to protect the provider in the event of a malpractice allegation
b. defensive medicine
instruction from a patient to all who may need to know that the patient has empowered a representative to make health care decisions
durable power of attorney
document prepared by patients as a statement of their medical wishes
living will
regulates the pharmaceutical and medical device industries
GINA
form of defamation of character
libel
prohibits discrimination in group health plan coverage based on genetic information
capacity
requires any health care provider accepting medicare or medicaid to inform the patient of their right to accept or refuse treatment, their rights regarding advance directives, and of any hospital or provider policies regarding withholding or withdrawing life-sustaining equipment
PSDA
governs organ donations for 1) organ transplantation and 2) the transfer of anatomical gifts of ones deceased body for the use in the study of medicine
UAGA
protects any person who provides emergency care in good faith without remuneration or expectation of remuneratin
good samaritan act
permits the disclosure of personal health information needed for patient care and other important purposes
HIPAA privacy rule
underlying principle used to establish whether an injured party can collect for damages in a case centered on negligence
standard of care
party against whom chargers are brought
defendant
system of rules, usually enforced through a collection of institutions commonly recognized as having the authority to do so
law
the party bringing charges
plantiff
person found guilty of this type of crime can be imprisoned in jail for no more than one year
misdemeanor
standard of proof in a civil case
preponderance of the evidence
standard of proof in a criminial case
beyond reasonable doubt
type of law created by courts, also referred to as common law or precedent law
case law
person found guilty of this type of crime can be imprisioned in state prison for more than one year and, in some cases, punishable by death
felony
states that laws created by congress apply to everyone in the United states
supremacy clause
different generations
age
black or african american, asian, white, native american
race
grouping based on physical traits
race
based on spiritual beliefs
religious
men, women, gender fluid
gender indentity
mental, physical, or chronic conditions
disabilit
adolescents, middle age, older adults
age
an individuals psychological sense of their gender
gender identity
gay, bisexual, heterosexual
sexual orientation
hard of hearing, bipolar, mobility impairment
disability
being detail-oriented and ensuring that information is correct
accurate
being polite and well-mannered
courteous
being prudent and conscious, especially in regard to speech
confidential
being reliable and responsible
dependable
being trustworthy and truthful
honest
showing ambition
initiativ
acting calm when things dont necessarily go as planned
patient
being in exact agreement with time
punctual
showing regard for others even if you disagree with their message
respectful
the failure or refusal of a caregiver or other responsible person to provide for an elder’s basic physical, emotional, or social needs, or failure to protect the elder from harm
neglect
the unauthorized or improper use of the resources of an elder for monetary or personal benefit, profit, or gain
exploitation
any abuse and neglect of person(s) by a caregiver or another person in a relationship involving an expectation of trust; the use of physical force that may result in bodily injury, physical pain, or impairment
abuse
means by which a message is converted into a form that can be transmitted to the receiver
encoder
what or who is trying to send a message to the receiver
sender
intended target (or user) of a message
receiver
information being transmitted
message
method used to transmit or send a message
medium
putting yourself in another persons shoes; think abut what is best for the patient
empathetic
preconceived opinion that is not based on reason or actual experience
prejudice
generally given to you to assist you in improving your workflow, skills, and interpersonal relations in the workplace
feedback
a term used to describe professional characteristics or attitudes that are expected in the particular professions
behaviors
you may have an intrinsic notion when someone in your life is not going right and changes need to be made, or the insight to celebrate when things are going great
self-awareness
set of values held by employees of performing work for a moral good
work ethic
have developed over time through our individual life experiences
bias
meaning inherent or natural
innate
the ability to show you are strong on the outside; or it might just be simply knowing that you have made the patient, or a coworker feel like everything will be alright
self-confidence
becoming purposely involved in a project on purpose so that a painful situation can be avoided
suppression
justifying behavior with socially acceptable reasons and tending to ignore the real reasons underlying the behavior
rationalization
final stage in the process of dealing with grief
acceptance
holding feelings inside or forcing unacceptable or painful ideas, feelings, and impulses into the unconscious mind
repression
transfer of emotions about one person or situation to another
displacement
always putting off until tomorrow what you could do today
procrastination
deliberately pretending to be sick to avoid dealing with situations that are unpleasant or that cause anxiety
malingering
refusal to admit or acknowledge something so that you do not have to deal with a problem or situation
denial
used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways
sublimation
blaming another person for your own inadequacies
projection
using reasoning to avoid confronting emotional conflicts and stressful situations
intellectualization
behaving in ways that are typically characteristic of an earlier developmental level
regression
using a talent or an attribute to the fullest to compensate for a realized personal shortcoming
compensation
anything that gets in the way of communicating a message that is interpreted correctly
communication barrier
learn by hearing
auditory
visual people need to see pictures or see it in writing
visual
these people think in terms of sensations or feeling, often move their hands when talking, and respond physically as well as verbally
kinesthetics
these learners learn effectively through touch and movement and space and learn skills by imitation and practice
kinesthetic
what step is listing possible decisions and what you think each outcome will be. use analytical and creative thinking
step 3
what step is if results are not satisfying
begin again with step 1 (step 1 is determine just what the problem is and write it down. ask whether there is a contributing problem chain or series of events)
what step is prioritizing your decisions and being testing them one by one until results are satisfactory to you and others concerned
step 4
what step is gathering facts and ideas to help you decide what to do about it
step 2
what step is determining just what the problem is and write it down. ask whether there is a contributing problem chain or series of events
step 1
these learners make up about 65% of the population
visual
these learners make up about 30% of the population
auditory
this type of learner tends to listen to a lecture and then take notes afterward or rely on printed notes
auditory
this type of learner will most likely take notes, even if written information is presented
visual
these learners only make up only 5% of the population
kinesthetic
