Medical Assisting Chapter Review Flashcards
which of the following is commonly considered a positive gesture
a. rolling eyes
b. tapping of the foot
c. cross arms
d. giving the thumps-up
d. giving the thumbs-up
which of the following are types of insurance in a medical practice
a. medical malpractice
b. liability
c. personal injury
d. all of the responses are correct
d. all of the responses are correct
according to maslow’s hierarchy of needs, which of the following is NOT a deficit need
a. safety
b.esteem
c. self-actualization
d. belongingness morals
c. self-actualization
the term ______ refers to the values by which an organization conducts its business
a. company policies
b. collaborative efforts
c. organizational ethics
d. corporate morals
c. organizational ethics
when working with a pediatric patient, instead of saying deformity it is recommended that you say
a. disfigurement
b. opportunity
c. appearance
d. problem
c. appearance
which of the following is not one of the four essential truths of interaction
a. different people have different working styles
b. be aware of your coworkers sensitivities, and tailor your communications
c. you cant judge a book by its cover
d. all people dont appeal to you equally
d. all people dont appeal to equally
it is almost always best to take which of the following issues to the office manager
a. a disagreement about a coworker’s hairstyle
b. a coworker’s complaint about being overworked
c. a personal dislike of a coworker
d. a coworker’s habitual tardiness that affects the practice
d. a coworker’s habitual tardiness that affects the practice
when working in a clinical capacity, calling back patients with test results, calling in prescriptions per the provider’s order, and so on would be consider which of the following priorities
a. first priority
b. second priority
c. third priority
d. fourth priority
d. fourth priority
the U.S. _______ creates federal law by passing legislation
a. congress
b. supreme court
c. president
d. attorney general
a. congress
what is another term for critical thinking
a. problem-solving
b. outreach
c. thought-provoking
d. all of the above
a. problem-solving
which of the following will assist you inbeing more efficient with your time
a. be a perfectionist for all tasks, even those that dont require your best effort, so you dont have to spend time correcting things
b. make a daily list of tasks and projects that must be completed
c. complete low-priority requests—especially those that are optional as they are usually simple tasks
d. complete tasks in the order they become available because prioritizing takes too much time
a. be a perfectionist for all tasks, even those that dont require your best effort, so you dont have to spend time correcting things
the process of creating a genetically identical copy of a human is known as
a. cloning
b. transplantation
c. eugenics
d. cryonics
a. cloning
who prosecutes a criminal case
a. police
b. district attorney
c. attorney for the plantiff
d. jury
b. district attorney
which of the following steps is included in coaching patients regarding disease prevention
a. develop a plan of action on how to coach the patient based on information ordered by the provider
b. greet the patient and any other person present in the room by name
c. provide a written copy of the instructions and review steps verbally with the patient
d. all of the steps listed are included in coaching patients
d. all of the steps listed are included in coaching patients
the physician-patient relationship is created when:
a. a patient requests care from a physician
b. physician offers care to a patient
c. patient needs care, regardless of whether that care is offered
d. physician offers care to a patient, and the offer is accepted
d. physician offers care to a patient, and the off is accepted
statements that begin with “_____,” can open up a conversation and give patients a positive impression that you care about how they are
a. the doctor
b. I
c. you
d. never
b. I
sometimes conflict arises between employees that can be difficult to resolve. How should this type of conflict be handled?
a. bring it up in a staff meeting, others are probably having the issues as well
b. leave it be and it will go away on its own after time
c. take the issue to your manager as they usually have training for this
d. contact the human resourcses department yourself and alert them to the issue
a. c. take the issue to your manager as they usually have training for this
having the ability to think ahead and determine what the provider is going to need in the room prior to them seeing the patient is a great skill to have and is known as:
a. integrity
b. empathy
c. prioritizing
d. critical thinking
d. critical thinking
which of the follow is an example of a trivial difference
a. taking issue with a coworkers theft from petty cash
b. takin issue with a coworkers violation of OSHA safety standards
c. disagreements on one’s choice of clothing
d. disagreement on the ideal method of treatment for a patient
c. disagreement on one’s choice of clothing
when working in a clinical capacity, working on pending files that have tasks would be considered which of the following priorities
a. first
b. second
c. third
d. fourth
d. fourth
which of the following is an intentional tort
a. baseball hit through a neighbors window
b. rock flying from a lawn mower and hitting a passerby
c. trespass
d. automobile collision
c. trespass
which of these is nonadaptive coping skill
a. drinking
b. sleeping
c. creating boundaires
d. journaling
a. drinking
when talking with a patient, you should not
a. look away while the patient is speaking
b. ask open-ended questions
c. comment on something the patient is wearing or a common interest
d. take an active interest in what the patient is saying
a. look away while the patient is speaking
an ethical dilemma is
a. where two moral principles are in conflict
b. there is no clear-cut right or wrong
c. when right behavior leads to the wrong decision
d. all of the responses are correct
d. all of the responses are correct