Chapter 4: Medical Assisting-Applying Communication Skills

Question 1

the act of communicating information; a means of giving information

Answer 1

communicating

Question 2

is the interchange of information through thoughts, feelings, messages, or perceptions as by speech, gestures, writing, or behavior

Answer 2

communication

Question 3

to form a concept, thought, notion, or understanding

Answer 3

conceptualize

Question 4

in communication, the sum total of values, culture, education, and experiences that an individual holds that affect the way that a message is received

Answer 4

reference points

Question 5

to explain, translate; to determine the meaning

Answer 5

interpreted

Question 6

what or who is trying to send a message to the receiver

Answer 6

sender

Question 7

messages cannot be directly inserted onto the communications medium

Answer 7

encoder

Question 8

an encoded message that is transmitted by the medium

Answer 8

message

Question 9

method that transmits or sends the message

Answer 9

medium

Question 10

takes the encoded message and converts it to a form the receiver understands

Answer 10

decoder

Question 11

the intended target (or user) of the message

Answer 11

receiver

Question 12

to join together, as a joint

Answer 12

articulate

Question 13

may need to see pictures or see it in writing. a learner that will most likely take notes, even if written information is presented

Answer 13

visual learner

Question 14

learn by hearing. listens to a lecture and then takes notes afterwards or rely on printed notes

Answer 14

auditory learner

Question 15

think in terms of sensations or feelings, often move their hands when talking, and respond physically as well as verbally. learner effectively through touch and movement and space and learn skills by imitation and practice

Answer 15

kinesthetic learner

Question 16

to misrepresent; to twist out the usual shape

Answer 16

distort

Question 17

impart, as an idea; transfer

Answer 17

conveying

Question 18

anything that gets in the way of interpreting a message correctly

Answer 18

communication barrier

Question 19

participation in the conversation with another by paraphrasing words and phrases of giving approving or disapproving

Answer 19

active listening

Question 20

awareness through the senses; the receipt of impressions; consciousness

Answer 20

perception

Question 21

the immediate knowing or learning of something without the conscious use of reasoning

Answer 21

intuition

Question 22

lacking harmony or agreement

Answer 22

incogruent

Question 23

the procedure or communication with a person or party without using any form of speech to grab the audiences attention or to exploit a message

Answer 23

nonverbal communication

Question 24

nonverbal communication that signals and conveys a positive attitude

Answer 24

facial expression

Question 25

body movements that enhance what is being said. using hand and body gestures to accentuate a point can help the receiver understand the meaning

Answer 25

gestures

Question 26

physiological, safety, belongings, esteem, self-actualization

Answer 26

five stages of maslows model

Question 27

denial, anger, bargaining, depression, acceptance

Answer 27

five stages of dealing with grief

Question 28

largely unconscious acts used to help us deal with unpleasant and socially unacceptable circumstances or behavior and to make an emotional adjustment in everyday situatios

Answer 28

defense mechanisms

Question 29

most commonly used defense mechanism. to force painful ideas or impulsive into the subconscious

Answer 29

repression

Question 30

in psychology, describes a condition in which the person becomes purposely involved in a project or work to avoid a painful situation

Answer 30

suppression

Question 31

the transfer of emotions about one person or situation to another person or situation

Answer 31

displacement

Question 32

a defense mechanism of trying to blame another for ones own inadequacies

Answer 32

projection

Question 33

to explain on rational grounds, to devise plausible explanations for ones act

Answer 33

rationalization

Question 34

to employ reasoning to avoid confrontations or stressful situations

Answer 34

intellectualization

Question 35

used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptance ways

Answer 35

sublimation

Question 36

anything given as an equivalent or to make amends, pay

Answer 36

compensation

Question 37

a retreat from facing a painful or difficult sitaution

Answer 37

temporary withdrawal

Question 38

healthy type of temporary withdrawal. a way to escape momentarily from reality and relax

Answer 38

daydreaming

Question 39

to pretend to be sick to avoid dealing with situations that are unpleasant or cause anxiety

Answer 39

malingering

Question 40

refusal to admit or accept, disowning

Answer 40

denial

Question 41

a defense mechanism of retreating to the thoughts and actions of an earlier, "safer" age

Answer 41

regression

Question 42

a threat to efficency, putting something off until a later date

Answer 42

procrastination

Question 43

can be positive or negative skills

Answer 43

coping skills

Question 44

adaptive coping skill: breathe in through the nose and out through the mouth. breathe in for 5 seconds and out for 10 seconds

Answer 44

deep breathing

Question 45

adaptive coping skill: reduce salt and sugar intake. take walks

Answer 45

diet and exercise

Question 46

adaptive coping skill: in the morning and at night

Answer 46

stretching

Question 47

adaptive coping skill: with friends, counselors, or pastors

Answer 47

talking

Question 48

adaptive coping skill: keep a diary and record your thoughts and feelings

Answer 48

journaling

Question 49

adaptive coping skill: create a to-do list and mark items off when they are completed. stay organized

Answer 49

planing

Question 50

adaptive coping skill: make your bedroom an inviting place to be. establish a regular schedule. don't consume caffeinated beverages in the evening. don't drink alcohol 2-3 hours before

Answer 50

sleeping

Question 51

adaptive coping skill: replace negative thoughts with positive thoughts

Answer 51

change thoughts

Question 52

adaptive coping skill: listen to relaxation tapes

Answer 52

music

Question 53

adaptive coping skill: use statements as "I can trust myself through and through"

Answer 53

positive affirmations

Question 54

adaptive coping skill: distance needed in relationships

Answer 54

create boundaries

Question 55

adaptive coping skill: use mediation or prayer

Answer 55

spirituality

Question 56

adaptive coping skill: when we laugh endorphins that reduce are released

Answer 56

humor

Question 57

adaptive coping skill: use effective communication techniques such as paraphrasing, open-ended questions, and reflection

Answer 57

communication skills

Question 58

an interaction process in which the receiver uses verbal "mirroring" to restate what the sender has said for optimal clarification by all parties

Answer 58

reflective communication

Question 59

a form a patient signs that authorizes other individuals to receive information regarding the patients care

Answer 59

confidential communication preferance

Question 60

information, instructions, and cautions provided to a patient intended to ensure and advance their safety, health, and/or recovery from injury or illness

Answer 60

patient education