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Chapter One Intro To Medical Terminology > Chapter 4: Medical Assisting-Applying Communication Skills > Flashcards

Chapter 4: Medical Assisting-Applying Communication Skills Flashcards

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USMLE® Step 1 flashcards
1
Q

the act of communicating information; a means of giving information

A

communicating

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2
Q

is the interchange of information through thoughts, feelings, messages, or perceptions as by speech, gestures, writing, or behavior

A

communication

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3
Q

to form a concept, thought, notion, or understanding

A

conceptualize

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4
Q

in communication, the sum total of values, culture, education, and experiences that an individual holds that affect the way that a message is received

A

reference points

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5
Q

to explain, translate; to determine the meaning

A

interpreted

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6
Q

what or who is trying to send a message to the receiver

A

sender

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7
Q

messages cannot be directly inserted onto the communications medium

A

encoder

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8
Q

an encoded message that is transmitted by the medium

A

message

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9
Q

method that transmits or sends the message

A

medium

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10
Q

takes the encoded message and converts it to a form the receiver understands

A

decoder

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11
Q

the intended target (or user) of the message

A

receiver

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12
Q

to join together, as a joint

A

articulate

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13
Q

may need to see pictures or see it in writing. a learner that will most likely take notes, even if written information is presented

A

visual learner

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14
Q

learn by hearing. listens to a lecture and then takes notes afterwards or rely on printed notes

A

auditory learner

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15
Q

think in terms of sensations or feelings, often move their hands when talking, and respond physically as well as verbally. learner effectively through touch and movement and space and learn skills by imitation and practice

A

kinesthetic learner

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16
Q

to misrepresent; to twist out the usual shape

A

distort

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17
Q

impart, as an idea; transfer

A

conveying

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18
Q

anything that gets in the way of interpreting a message correctly

A

communication barrier

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19
Q

participation in the conversation with another by paraphrasing words and phrases of giving approving or disapproving

A

active listening

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20
Q

awareness through the senses; the receipt of impressions; consciousness

A

perception

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21
Q

the immediate knowing or learning of something without the conscious use of reasoning

A

intuition

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22
Q

lacking harmony or agreement

A

incogruent

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23
Q

the procedure or communication with a person or party without using any form of speech to grab the audiences attention or to exploit a message

A

nonverbal communication

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24
Q

nonverbal communication that signals and conveys a positive attitude

A

facial expression

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25
Q

body movements that enhance what is being said. using hand and body gestures to accentuate a point can help the receiver understand the meaning

A

gestures

26
Q

physiological, safety, belongings, esteem, self-actualization

A

five stages of maslows model

27
Q

denial, anger, bargaining, depression, acceptance

A

five stages of dealing with grief

28
Q

largely unconscious acts used to help us deal with unpleasant and socially unacceptable circumstances or behavior and to make an emotional adjustment in everyday situatios

A

defense mechanisms

29
Q

most commonly used defense mechanism. to force painful ideas or impulsive into the subconscious

A

repression

30
Q

in psychology, describes a condition in which the person becomes purposely involved in a project or work to avoid a painful situation

A

suppression

31
Q

the transfer of emotions about one person or situation to another person or situation

A

displacement

32
Q

a defense mechanism of trying to blame another for ones own inadequacies

A

projection

33
Q

to explain on rational grounds, to devise plausible explanations for ones act

A

rationalization

34
Q

to employ reasoning to avoid confrontations or stressful situations

A

intellectualization

35
Q

used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptance ways

A

sublimation

36
Q

anything given as an equivalent or to make amends, pay

A

compensation

37
Q

a retreat from facing a painful or difficult sitaution

A

temporary withdrawal

38
Q

healthy type of temporary withdrawal. a way to escape momentarily from reality and relax

A

daydreaming

39
Q

to pretend to be sick to avoid dealing with situations that are unpleasant or cause anxiety

A

malingering

40
Q

refusal to admit or accept, disowning

A

denial

41
Q

a defense mechanism of retreating to the thoughts and actions of an earlier, “safer” age

A

regression

42
Q

a threat to efficency, putting something off until a later date

A

procrastination

43
Q

can be positive or negative skills

A

coping skills

44
Q

adaptive coping skill: breathe in through the nose and out through the mouth. breathe in for 5 seconds and out for 10 seconds

A

deep breathing

45
Q

adaptive coping skill: reduce salt and sugar intake. take walks

A

diet and exercise

46
Q

adaptive coping skill: in the morning and at night

A

stretching

47
Q

adaptive coping skill: with friends, counselors, or pastors

A

talking

48
Q

adaptive coping skill: keep a diary and record your thoughts and feelings

A

journaling

49
Q

adaptive coping skill: create a to-do list and mark items off when they are completed. stay organized

A

planing

50
Q

adaptive coping skill: make your bedroom an inviting place to be. establish a regular schedule. don’t consume caffeinated beverages in the evening. don’t drink alcohol 2-3 hours before

A

sleeping

51
Q

adaptive coping skill: replace negative thoughts with positive thoughts

A

change thoughts

52
Q

adaptive coping skill: listen to relaxation tapes

A

music

53
Q

adaptive coping skill: use statements as “I can trust myself through and through”

A

positive affirmations

54
Q

adaptive coping skill: distance needed in relationships

A

create boundaries

55
Q

adaptive coping skill: use mediation or prayer

A

spirituality

56
Q

adaptive coping skill: when we laugh endorphins that reduce are released

A

humor

57
Q

adaptive coping skill: use effective communication techniques such as paraphrasing, open-ended questions, and reflection

A

communication skills

58
Q

an interaction process in which the receiver uses verbal “mirroring” to restate what the sender has said for optimal clarification by all parties

A

reflective communication

59
Q

a form a patient signs that authorizes other individuals to receive information regarding the patients care

A

confidential communication preferance

60
Q

information, instructions, and cautions provided to a patient intended to ensure and advance their safety, health, and/or recovery from injury or illness

A

patient education

Chapter One Intro To Medical Terminology (13 decks)

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