Chapter 4: Medical Assisting-Applying Communication Skills Flashcards
the act of communicating information; a means of giving information
communicating
is the interchange of information through thoughts, feelings, messages, or perceptions as by speech, gestures, writing, or behavior
communication
to form a concept, thought, notion, or understanding
conceptualize
in communication, the sum total of values, culture, education, and experiences that an individual holds that affect the way that a message is received
reference points
to explain, translate; to determine the meaning
interpreted
what or who is trying to send a message to the receiver
sender
messages cannot be directly inserted onto the communications medium
encoder
an encoded message that is transmitted by the medium
message
method that transmits or sends the message
medium
takes the encoded message and converts it to a form the receiver understands
decoder
the intended target (or user) of the message
receiver
to join together, as a joint
articulate
may need to see pictures or see it in writing. a learner that will most likely take notes, even if written information is presented
visual learner
learn by hearing. listens to a lecture and then takes notes afterwards or rely on printed notes
auditory learner
think in terms of sensations or feelings, often move their hands when talking, and respond physically as well as verbally. learner effectively through touch and movement and space and learn skills by imitation and practice
kinesthetic learner
to misrepresent; to twist out the usual shape
distort
impart, as an idea; transfer
conveying
anything that gets in the way of interpreting a message correctly
communication barrier
participation in the conversation with another by paraphrasing words and phrases of giving approving or disapproving
active listening
awareness through the senses; the receipt of impressions; consciousness
perception
the immediate knowing or learning of something without the conscious use of reasoning
intuition
lacking harmony or agreement
incogruent
the procedure or communication with a person or party without using any form of speech to grab the audiences attention or to exploit a message
nonverbal communication
nonverbal communication that signals and conveys a positive attitude
facial expression
body movements that enhance what is being said. using hand and body gestures to accentuate a point can help the receiver understand the meaning
gestures
physiological, safety, belongings, esteem, self-actualization
five stages of maslows model
denial, anger, bargaining, depression, acceptance
five stages of dealing with grief
largely unconscious acts used to help us deal with unpleasant and socially unacceptable circumstances or behavior and to make an emotional adjustment in everyday situatios
defense mechanisms
most commonly used defense mechanism. to force painful ideas or impulsive into the subconscious
repression
in psychology, describes a condition in which the person becomes purposely involved in a project or work to avoid a painful situation
suppression
the transfer of emotions about one person or situation to another person or situation
displacement
a defense mechanism of trying to blame another for ones own inadequacies
projection
to explain on rational grounds, to devise plausible explanations for ones act
rationalization
to employ reasoning to avoid confrontations or stressful situations
intellectualization
used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptance ways
sublimation
anything given as an equivalent or to make amends, pay
compensation
a retreat from facing a painful or difficult sitaution
temporary withdrawal
healthy type of temporary withdrawal. a way to escape momentarily from reality and relax
daydreaming
to pretend to be sick to avoid dealing with situations that are unpleasant or cause anxiety
malingering
refusal to admit or accept, disowning
denial
a defense mechanism of retreating to the thoughts and actions of an earlier, “safer” age
regression
a threat to efficency, putting something off until a later date
procrastination
can be positive or negative skills
coping skills
adaptive coping skill: breathe in through the nose and out through the mouth. breathe in for 5 seconds and out for 10 seconds
deep breathing
adaptive coping skill: reduce salt and sugar intake. take walks
diet and exercise
adaptive coping skill: in the morning and at night
stretching
adaptive coping skill: with friends, counselors, or pastors
talking
adaptive coping skill: keep a diary and record your thoughts and feelings
journaling
adaptive coping skill: create a to-do list and mark items off when they are completed. stay organized
planing
adaptive coping skill: make your bedroom an inviting place to be. establish a regular schedule. don’t consume caffeinated beverages in the evening. don’t drink alcohol 2-3 hours before
sleeping
adaptive coping skill: replace negative thoughts with positive thoughts
change thoughts
adaptive coping skill: listen to relaxation tapes
music
adaptive coping skill: use statements as “I can trust myself through and through”
positive affirmations
adaptive coping skill: distance needed in relationships
create boundaries
adaptive coping skill: use mediation or prayer
spirituality
adaptive coping skill: when we laugh endorphins that reduce are released
humor
adaptive coping skill: use effective communication techniques such as paraphrasing, open-ended questions, and reflection
communication skills
an interaction process in which the receiver uses verbal “mirroring” to restate what the sender has said for optimal clarification by all parties
reflective communication
a form a patient signs that authorizes other individuals to receive information regarding the patients care
confidential communication preferance
information, instructions, and cautions provided to a patient intended to ensure and advance their safety, health, and/or recovery from injury or illness
patient education
