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OB > Managing misbehaviour ch 8 > Flashcards

Managing misbehaviour ch 8 Flashcards

1
Q

white-collar crime

A

crime committed by a person of respectability and high social status in the course of his occupation.

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2
Q

white-collar crimes involve

A

illegal acts, the identification of a benefi- ciary of the acts, and the social status of the actor (criminal)

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3
Q

occupational crime

A

crimes to benefit the criminal conducted without organizational support

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4
Q

Organizational crimes

A

conducted with the support of an organization.

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5
Q

Antecedents to misbehaviour

A

Individual
job
Organizational
Group

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6
Q

Individual Antecedents

A

Values
Attitueds
Personality
Emotions
stress

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7
Q

Job Antecedents

A

task identity
task variety
task significance
emotions
stress

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8
Q

Org Antecedents

A

Strategy
Goals
Culture
History
Systems
Ethics

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9
Q

Group Antecedents

A

Norms
developement
cohesiveness
leadership

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10
Q

The intention to misbehave is

A

the behavior exhibited by an individual or group that is purposeful and can be harmful to the person and others, as well as financially and socially costly.

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11
Q

Mediators that impact the intention to misbehave or type of misbehaviour

A

normative force- org pressure end expectations
Instrumental force- personal interests and beliefs

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12
Q

Outcomes (types of misbehaviour)

A

interpersonal (Sexual harrasment)
Intrapersonal (substance abuse)
Performance (absenteeism
Property (theft)
Political (favoritism)

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13
Q

costs

A
  • Financial (reduced productivity/lawsuits)
  • social (injuries/job dissatisfaction)
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14
Q

Management intervention

A

A. Screen applicants and refuse ro hire risky individuals
B. Reduce the possibility of a job, group, or organizational antecedent that can trigger misbehavior
C. Reduce the possibility of the intention to misbehave

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15
Q

Ex of missbehaviour

A

sexual harassment
Agression and violence
Bullying
Incivility

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16
Q

Sexual harassment

A

Occurs due
to power differences and lust
70% of women at work

17
Q

Aggression and Violence

A

The effort of an individual to bring harmto others at an organization, including both psychological and physical injury

18
Q

Dangerous Occupations and Activities

A

Exchanging money
Making deliveries
Working alone
Working late nights
Extensive contact with the public

19
Q

Bullying is

A

Repeated actions directed toward another worker…
- Which are unwanted
- Whether done deliberately or unconsciously
- That cause humiliation and distress
- That create an unpleasant work setting

20
Q

characteristics of bullying

A
  • imbalance of power
  • Strong emotional reaction from victim
  • Tendency for victim blaming
  • no effort for conflict resolving
  • attempt to gain control through conflict
21
Q

Many victims…

A
  • Perceive envy as the reason for the hostility directed at them
  • Overachievers are bullied more often than are average performers
  • Have inadequate coping skills
  • Are introverted, with low self-esteem
22
Q

Incivility

A
  • Acting rudely, discourteously, or in a demeaning manner toward others
  • Not violence or harassment; it is a lack of respect for others
  • It is increasing both inside and outside the workplace
23
Q

what constitutes organizational citizenship behavior (OCB)

A

Being civil or polite to others

24
Q

Ex of incivility

A

Ignoring others
Being abrupt
Condescending remarks
Disruptive in meetings
Insulting another
Interrupting others
Negative eye contact
Not answering

25
Q

Incivility is Costly cause

A
  • Detracts from productivity
  • Repeated incidents cause illness or depression
  • More job stress and dissatisfaction
  • Lower levels of creativity
  • Cognitive distraction & psychological distress
26
Q

Combating incivility

A
  1. Create and enforce a zero-tolerance policy.
  2. Manage proactively the climate of the organization.
  3. Have leaders set the tone and serve as role models.
  4. Train employees on what is acceptable (and unacceptable) behavior.
  5. Punish those individuals who engage in uncivil behaviors.

OB (12 decks)

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