Managing misbehaviour ch 8 Flashcards
white-collar crime
crime committed by a person of respectability and high social status in the course of his occupation.
white-collar crimes involve
illegal acts, the identification of a benefi- ciary of the acts, and the social status of the actor (criminal)
occupational crime
crimes to benefit the criminal conducted without organizational support
Organizational crimes
conducted with the support of an organization.
Antecedents to misbehaviour
Individual
job
Organizational
Group
Individual Antecedents
Values
Attitueds
Personality
Emotions
stress
Job Antecedents
task identity
task variety
task significance
emotions
stress
Org Antecedents
Strategy
Goals
Culture
History
Systems
Ethics
Group Antecedents
Norms
developement
cohesiveness
leadership
The intention to misbehave is
the behavior exhibited by an individual or group that is purposeful and can be harmful to the person and others, as well as financially and socially costly.
Mediators that impact the intention to misbehave or type of misbehaviour
normative force- org pressure end expectations
Instrumental force- personal interests and beliefs
Outcomes (types of misbehaviour)
interpersonal (Sexual harrasment)
Intrapersonal (substance abuse)
Performance (absenteeism
Property (theft)
Political (favoritism)
costs
- Financial (reduced productivity/lawsuits)
- social (injuries/job dissatisfaction)
Management intervention
A. Screen applicants and refuse ro hire risky individuals
B. Reduce the possibility of a job, group, or organizational antecedent that can trigger misbehavior
C. Reduce the possibility of the intention to misbehave
Ex of missbehaviour
sexual harassment
Agression and violence
Bullying
Incivility
Sexual harassment
Occurs due
to power differences and lust
70% of women at work
Aggression and Violence
The effort of an individual to bring harmto others at an organization, including both psychological and physical injury
Dangerous Occupations and Activities
Exchanging money
Making deliveries
Working alone
Working late nights
Extensive contact with the public
Bullying is
Repeated actions directed toward another worker…
- Which are unwanted
- Whether done deliberately or unconsciously
- That cause humiliation and distress
- That create an unpleasant work setting
characteristics of bullying
- imbalance of power
- Strong emotional reaction from victim
- Tendency for victim blaming
- no effort for conflict resolving
- attempt to gain control through conflict
Many victims…
- Perceive envy as the reason for the hostility directed at them
- Overachievers are bullied more often than are average performers
- Have inadequate coping skills
- Are introverted, with low self-esteem
Incivility
- Acting rudely, discourteously, or in a demeaning manner toward others
- Not violence or harassment; it is a lack of respect for others
- It is increasing both inside and outside the workplace
what constitutes organizational citizenship behavior (OCB)
Being civil or polite to others
Ex of incivility
Ignoring others
Being abrupt
Condescending remarks
Disruptive in meetings
Insulting another
Interrupting others
Negative eye contact
Not answering
Incivility is Costly cause
- Detracts from productivity
- Repeated incidents cause illness or depression
- More job stress and dissatisfaction
- Lower levels of creativity
- Cognitive distraction & psychological distress
Combating incivility
- Create and enforce a zero-tolerance policy.
- Manage proactively the climate of the organization.
- Have leaders set the tone and serve as role models.
- Train employees on what is acceptable (and unacceptable) behavior.
- Punish those individuals who engage in uncivil behaviors.
