Individual differences at work ch 3 Flashcards
Individual differences that influence work beaviour
- Diversity
- abilities and skills
- Attitudes
- Personality
- Emotions
- Perceptions
Stable/ Primary diversity factor dimensions
- age
- ethnicity/race
- gender
- physical attributes
- Sexual orientation
Changable/ secondary diversity factor dimensions
- education
- Marital status
- Religouse belifes
- health
- Work experience
Benfits of diversity
-Enhanced decision quality
-Better connection with customers.
-More creative innovation
-Higher financial performance
Ability
A person’s talent to perform a mental or physical task
Generally stable over time
skill
A learned talent
Acquired in order to perform a task
an attitude is
- A mental state of readiness
- Learned and optimized through experience
Attitudes
- Are learned
- Define one’s predispositions
- Are the emotional basis of interpersonal relations and identifications with others
- Are closely linked to personality
- Are subject to change
Components of attitudes
- Cognition
- Affect
- Behavior
cognition is
A person’s perceptions, opinions, and beliefs
Affect is
Emotional components of attitudes; learned from parents, teachers, peers
Behavior is
The tendency to act in a certain way toward someone or something
Job satisfaction is
an attitude towards a job that results from a perception of the job and the fit between the worker and the org
Factors that impact job satisfaction
- Pay
- The work itself
- Promotion opportunities
- Supervision
- Co- workers
- Work conditions
- Job security
Personality is
A relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors
personality…
- has observable, measurable patterns
- has superficial aspects, such as attitudes towards being a team leader
- Involves both common and unique characteristics
big 5 personality dimensions
O- Openess to experience
C- Concientiousness
E- Extraversion
A- Agreeableness
N- Neuroticism/ emotional stability
Openess to experience
Intellectual, imaginative, curious, broad minded
Concientiousness
Dependable, responsible, achievement, oriented, persistent
Extraversion
Outgoing, talkative, social, assertive
Agreeableness
Trusting, good natured, cooperative, soft hearted
Neuroticism
Relaxed, secure, unworried
personality is
a function of genetic and environmental interaction
Locus of control
The degree to which one believes their behavior influences what happens to them
locus of control: Internals
believe their good performance is due to their effort or skill
locus of control: Externals
believe they are controlled by outside forces over which they have little, if any, control.
emotions are
a state of physiological arousal accompanied by changes in facial expressions, gestures, posture, and subjective feeling.
Moods
the mildest from of emotions
Emotional labour
Managing emotions in order to perform one’s job, is stressful and may lead to burnout
emotional inteligence is
The ability to…
- Be self-aware of feelings
- Manage emotions
- Motivate oneself
- Express sympathy
- Handle relationships with others
4 dimensions of emotional inteligence
- self awareness
- Social awareness
- Self management
- Relationship management
