M6S1 Communications Management Flashcards
Exchange of information within and between organizations
Business Communication
Written documents and verbal conversations GUIDING decision-making and operational efficiency
Business Communication
4 Types of Workplace Communication
Upward Communication
Downward communication
Diagonal Communication
Horizontal Communication
Lower-level employees provide feedback and suggestions to upper management.
Upward communication
Upper management conveys instructions and information to lower-level employees.
Downward communication
Cross-departmental communication occurs between individuals at different levels within the organization.
Diagonal communication
Peers at the same organizational level collaborate to coordinate work and share information.
Horizontal communication
4 Types of Communication Styles
Expresser
Driver
Relater
Analytical
Enthusiastic, rely on intuition, but may struggle in data-driven situations and dislike overly detailed explanations.
Expresser Communication style
assertive, straightforward, and prefers to get to the point quickly, valuing efficiency in communication.
Driver communication style
seek warm, positive interactions, value relationships, and thrive in a caring and supportive communication environment.
Relater communication style
methodical, ask numerous questions, prefer structured communication, and avoid making quick decisions
Analytical communication style
essential because it complements verbal communication, enriches understanding, and significantly impacts how we connect with others, resolve conflicts, and succeed in various aspects of life.
Nonverbal communication
Communication is not always verbal. A significant portion of our communication is done____________, but not too many people are able to decode what body language communicates.
nonverbally
it complements verbal communication, enriches understanding, and significantly impacts how we connect with others, resolve conflicts, and succeed in various aspects of life.
Nonverbal communication
