M4S1 Retention and Motivation

Question 1

Ensuring this is a crucial element of maintaining a thriving organization.

Answer 1

Employee retention

Question 2

• commonly referred to as turnover.

Answer 2

Employee Departure

Question 3

• Both direct and indirect expenses are associated with turnover, encompassing the costs linked to finding a replacement, the decline in employee satisfaction,
  and the potential loss of customers.

Answer 3

Employee Departure

Question 4

13 Reasons why employees leave

Answer 4

1. Poor and ineffective leadership or management
2. Conflicts supervisors or managers
3. Workload
4. Job mismatch
5. Perceptions of unfair treatment
6. Lack of opportunities for career advancement
7. Internal pay equity issues
8. Non-competitive compensation/benefits compared
   to industry (Equity theory)
9. Personal issues
10. Conflicts company mission and values
11. Feeling unappreciated
12. Relocation of partner/spouse
13. Low job satisfaction

Question 5

Five Work-Related Motivational Theories

HMHMC

Answer 5

Hawthorne studies
Maslow’s theory on motivation
Herzberg’s motivational theories
McGregor’s motivation theory
carrot-and-stick approach

Question 6

People were motivated when felt
cared for - This suggests that organizations should prioritize making employees feel valued and developed for better retention.

Answer 6

Hawthorne studies

Question 7

Make employees feel appreciated and valued

Answer 7

Hawthorne studies

Question 8

A need with no longer motivate someone if it is already fulfilled

Answer 8

Maslow’s theory on motivation

Question 9

companies that solely address low-level needs like salary may miss out on motivating employees at higher levels, such as self-actualization, through opportunities like training.

Answer 9

Maslow’s theory on motivation

Question 10

• Differentiate between hygiene factors and motivation factors.
• Hygiene factors are those things, that are expected in the workplace and can affect the motivation of
  employees.

Answer 10

Herzberg’s motivational theories

Question 11

___ are things that can dissatisfy
employees

Answer 11

Bare minimum

Question 12

• Relying solely on hygiene factors can lead to high turnover. Effective retention strategies should consider both hygiene factors and motivation factors.

Answer 12

Herzberg’s motivational theories

Question 13

managers’ attitudes toward employees, with
theory x being more negative and theory y more
positive.

train managers to adjust their attitudes
can be a key retention strategy.

Answer 13

McGregor’s motivation theory

Question 14

motivating people by offering incentives or applying pressure.

Answer 14

carrot-and-stick approach

Question 15

a series of systematic HR practices
designed to foster an environment where employees are actively involved and take on greater responsibilities for the organization’s success.

Answer 15

High-performance work systems

Question 16

Retention Strategies

Answer 16

Salary and benefits
Training and development
Performance appraisals
Succession plans
Retention Strategies

Question 16

A retention plan/Compensation strategy incorporating clear, fair pay structures and transparent procedures for awarding raises.

Answer 16

Salary and benefits

Question 17

address the higher-level needs of individuals. Many companies provide options like tuition assistance, reimbursement programs, and in-house training to enhance employee skills and knowledge.

Answer 17

Training and development initiatives

Question 18

provide an avenue for feedback and goal setting. They also allow for employees to be recognized for their contributions.

Answer 18

Performance appraisals

Question 19

allow employees to see how they can continue their career with the organization, and they clearly detail what employees need to do to achieve career growth without leaving your organization.

Answer 19

Succession plans

Question 20

Valuable additions to retention strategies allow employees to enjoy scheduling flexibility and some control over their work arrangements.

Answer 20

Flextime and telecommuting

Question 21

Improving communication and leadership skills for the management team can positively impact employee-manager relationships, leading to better retention and lower turnover.

Answer 21

in-house training

Question 21

to ensure fairness. For instance, how projects are assigned or the process for requesting vacation time can contribute to dissatisfaction if employees perceive these processes as unfair.

Answer 21

review company policies

Question 22

Crucial to ensure employees experience growth within their roles. Empowering or expanding job responsibilities can foster employee growth and, in turn, improve retention.

Answer 22

job design

Question 22

may include offering convenience services like dry cleaning, daycare facilities, or on-site yoga classes to enhance employees’ quality of life.

Answer 22

Unique employee retention methods

Question 23

are those things that are expected in the workplace and will demotivate employees when absent but will not actually motivate when present.

Answer 23

Hygiene factors