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Block 2 > M2: Active Listening > Flashcards

M2: Active Listening Flashcards

1
Q

structured form of listening and responding that focuses attention on the speaker

A

Active listening

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2
Q

Seven Key Active Listening Skills

A

(SCRAAAP)

  1. Attentive
  2. Ask open ended question
  3. Ask probing question
  4. Clarify
  5. Paraphrase
  6. Reflect
  7. Summarize
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3
Q

He is the proponent of “reflective listening” and Pioneered (client-centered) therapy

A

Carl Rogers

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4
Q

He is the proponent of “active listening”. He renamed Rogers’ term from reflective listening to active listening

A

Richard Parson

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5
Q

He is the proponent of “parent effectiveness training” (PET)

A

Thomas Gordon

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6
Q

What the words literally mean

A

Connotative meaning of words

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7
Q

Words or terminologies (may make sense to a certain group) of people but not to others

A

Idiosyncratic use of language

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8
Q

(Figurative language) varies depending on place of origin and culture.

A

Figures of speech

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9
Q

2 outward expression of emotions

A

o Bending forward shows interest.

o Bending away shows indifference

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10
Q

3 actions of patients that a physician could see

A

→ Posture
→ Gestures
→ Facial expressions

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11
Q

Filtering heard messages Focusing on important ones

A

ATTENDING

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12
Q

Assigning meaning to a message. Putting a level of importance to what is being said

A

UNDERSTANDING

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13
Q

5 Types of (understanding)

A 
→ Urgent
→ Necessary
→ Urgent and necessary
→ Urgent but not necessary
→ Not urgent but necessary
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14
Q

feelings evoked from patient to doctor

A

Transference

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15
Q

feelings evoked from doctor to patient

A

Counter-transference

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16
Q

Noting what is omitted

A

COMPARING

17
Q

3 Dissonances between modes of expression

A

→ What was seen vs what was heard
→ Previous condition vs past condition
→ Hesitance about certain topics

18
Q

Attending to one’s own internal reaction Listening to own self and Being aware of one’s reactions

A

Intuitive

19
Q

Thinking it all through outside the immediate pressure to respond during the interview. Reflecting on high points of interview or dissonances. Reviewing which questions were not asked

A

REFLECTING

20
Q

causes misinterpretations or

misunderstandings in communication

A

Refractors

21
Q

7 Kinds of refractors

A

(CLASPPP)

  1. Linguistic
  2. Physiological
  3. Psychological
  4. Physical
  5. Attitudinal
  6. Systematic
  7. Cultural
22
Q

Linguistic refractors

A 
(JAAIL)
• Language differences
• Jargon
• Abbreviations
• Accents
• Inarticulate people
23
Q

Physiological refractors

A
  • Hearing difficulties
  • Difficulty in articulation
  • Difficult physiologic state
  • Sickness
24
Q

Psychological refractors

A
  • Emotional blocks

* Preoccupation

25
Q

Physical refractors

A
  • Disease
  • Lighting
  • Noise
  • Room temperature
26
Q

Attitudinal refractors

A
  • Defensiveness
  • Stereotyping
  • Hidden agenda
  • Self-esteem issues
  • Lack of interest
  • Irrelevance
  • Charisma
27
Q

Systematic refractors

A
  • Relationship and status

* Unclear roles

28
Q

Cultural refractors

A
  • Personal space
  • Taboos
  • Differences in perception and viewpoints
29
Q

WHAT TO DO WITH REFRACTORS

A
  • Be aware of them.
  • Work on them beforehand.
  • Limit them.
  • Acknowledge them
30
Q

TIPS FOR EFFECTIVE LISTENING (G2K)

A
  • Focus fully
  • Show interest
  • Avoid interrupting
  • Be open-minded
  • Check your voice tone.
  • Provide positive reinforcement.
  • Provide effective feedback.
31
Q

A form of listening where one is to learn, understand, and comprehend

A

Comprehensive Listening

32
Q

A form of listening where one is paying special attention to the way the other person is feeling by putting yourself in their shoes.

A

Empathetic Listening

33
Q

Hearing as listening process involves being aware of all of the 5 following

A
  1. Connotative meaning of words
  2. idiosyncratic use of language
  3. Figures of speech
  4. Voice tone
  5. Stream of association
34
Q

Charisma may be a refractor in communication because

A

it makes the recipient less critical of the message

35
Q

listening processes takes place outside of the actual interview

A

Reflecting

36
Q

Listening involves:

A

hearing but not seeing the partner in communication

37
Q

On her first consult with the doctor, the patient declares that she does not
like him. what possible transference illustrates this?

A

Counter transference

Block 2 (12 decks)

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