Lesson 17: Telephonic and Video Remote Interpreting

Question 1

what is remote interpreting

Answer 1

interpreting that takes people in a different location than the people who require interpretation

Question 2

what is video remote interpreting

Answer 2

remote interpreting where interpreter hears and sees the patient and provider, and vice versa, over video

Question 3

what is telephonic interpreting

Answer 3

remote interpretation where the interpreter hears the patient and provider and interprets over the telephone

Question 4

what are 3 settings that remote interpreters work in

Answer 4

1. a call center or office within a healthcare facility
2. a call center outside of healthcare facility, usually for an interpreting agency
3. a home office

Question 5

what are the advantages of remote interpreting

Answer 5

• patient privacy is better maintained
• emphasis on patient-provider relationship
• less waiting and travel time
• easier for the MI to access resources
• easier to obtain less common languages

Question 6

what are some challenges of remote interpreting

Answer 6

• concerns about confidentiality bc of lack of phone and computer security
• technological difficulties
• background noise
• difficulty managing flow of session
• inability to see verbal cues
• less down time for interpreter
• often unable to advocate

Question 7

4 tips for remote interpreting

Answer 7

• develop consecutive interpreting skills
• understand your needs and limitations
• include a pre-session
• be aware of policies and procedures