Lesson 12: The Culture Broker Role

Question 1

what are the 2 main types of cultural bumps

Answer 1

1. content-based cultural bumps
2. process-based cultural bumps

Question 2

what are content based cultural bumps

Answer 2

when what is said or done has a different meaning to each of the people involved in an interaction

Question 3

what are process based cultural bumps

Answer 3

when the way things are done has a different meaning to each of the people involved in an interaction

Question 4

what is the first step in the culture broker role

Answer 4

to be aware that a cultural misunderstanding may occur

Question 5

what is the five step process when MI is in the culture broker role

Answer 5

1. interpreter is alert to potential cultural barriers to understanding
2. interpreter explains to patient what she wants to tell the provider or vice versa
3. the interpreter briefly tells the provider or patient the appropriate information, stating it as something that is generally true in the culture; avoid stereotyping
4. interpreter lets doctor decide what to do with the information
5. interpreter goes back to conduit interpreting as soon as possible

Question 6

what are 3 things to remember when an MI is acting as a culture broker

Answer 6

1. be respectful of what is being said and how it is said
2. make no assumptions
3. avoid creating or reinforcing stereotypes