Lesson 16: Professional Conduct and Self-Care Flashcards
what is self-care
actions and attitudes which contribute to your well-being
is self-care part of professional conduct
yes
what are some things an MI can do to maintain a professional appearance
- dress professionally, yet comfortably
- ## avoid talking and texting on phone
self care includes
- utilizing techniques to reduce stress during and after interpreting meeting
- eat properly and stay hydrated
- wear comfortable shoes and clothing while working
- setting appropriate boundaries
4 examples of stress factors an MI faces
- being asked to interpret last minute for more patients, providers, and clinics than originally planned
- staying later than planned if appointment runs late
- worrying about being late for next appointment
- unable to locate resources for patients and not having time to help them
give 2 examples of stresses due to relationship between interpreter and patient include:
- dealing with patients who are emotionally upset or aggressive
- handling unreasonable role of expectations from the patient
- interpreting for patients that lie or do not give all the information to the provider
- trying to communicate with patient who doesn’t listen
- patients refusing interpreters based on gender, culture, and political or religious affiliation
- having to communicate bad news to the patient
- subjected to racial and sexual harassment from the patient
- reliving past personal trauma through hearing the patient’s experiences
give 2 examples of stresses due to relationship between interpreter and provider/health institution
- dealing with providers who don’t listen
- subjected to cultural stereotypes from the provider
- subjected to racial or sexual harassment
- dealing with a provider’s lack of understanding about the appropriate role of the MI
- dealing with unreasonable expectations of skill level from providers
- interpreting for providers who omit important information when talking to the patient
what is secondary trauma
occurs when you become traumatized by listening to and empathizing with others’ traumatic experiences
what is in-service self-care
actions and attitudes you take to support your health and wellbeing while working
what are 3 examples of in-service self-care strategies
- involve patient and provider in pre-session interview regardless how short it is to understand role as an MI
- set boundaries with patient as needed
- explain process of interpreting to patient and provider to manage expectations
- treat everyone with professional courtesy
- stay calm in all situations
- don’t give personal phone number to clients
- separate emotions from client’s and remember empathy does not mean you are responsible for fixing patient’s problems
- recognize when your emotions are interfering with your work
- withdraw from a session if you belive your personal feelings may get in the way of adequate interpretation
- be aware of your limitations and refuse an assignment that is beyond your level of expertise or too close to unresolved personal experiences
- learn to say no in a way that does not undermine the trust of provider or patient
- take care of your physical comfort and well-being by eating regularly, stay hydrated, and wear comfortable clothes
what is self-care outside of service
actions and attitudes you take outside of work to support your health and well-being
give 3 examples of self care outside of service
- if situation is bothering you, discuss with appropriate people but remember to avoid revealing confidential information
- don’t discuss service activities with a patient outside of service environment
- work with a professional counselor to resolve trauma due to interpreting for traumatized patients
- join professional organization to update skills and connect with collogues
- engage in regular exercise
- find time for fun activities not related to professional duties
- have healthy snacks/meals during appointments
- ask about nature of appointment and what precautions will be taken to protect your health if needed
