Lesson 15: Effective Advocacy

Question 1

what is the advocacy guidelines

Answer 1

• identify the problem
• explain the problem to the patient
• use resources that are already available
• introduce yourself and patient to the person whose help you need
• ask questions
• use non-threatening language
• use non-threatening body language
• represent your patient
• know where to go for help

Question 2

when advocating what are things to avoid?

Answer 2

• blaming
• raising your voice
• threats
• sarcasm
• contradicting
• interrupting

Question 3

how do you ensure you are listening effectively

Answer 3

• face speaker when they are talking, lean forward, nod head when appropriate
• don’t get distracted
• don’t interrupt but ask questions if you don’t understand
• maintain eye contact if appropriate
• verify and validate what you are hearing by summarizing what is being said, even if you don’t agree