Lecture 9 Flashcards
Why do organizations need to invest in wellbeing
reduction in absenteeism
increased customer satisfaction
better employee retention
better organizational outcomes
increased productivity
positive cultural impact
reduction in healthcare costs
What is the added aspect the quadruple aim has that the triple aim does not?
improving the work life of healthcare providers
What are the consequences of neglecting employee wellbeing
decreased productivity
reduced performance
high turnover rates
increased absenteeism
reduced satisfaction
decreased morale
What is occupational ftigue
multidimensional state that arises in workers who are exposed to excessive demands that can interfere with the workers’ physical and cognitive abilities an their ability to function in a normal capacity
What are the consequences of fatigue in medicine
poor decision making
delayed response time
delayed diagnostic ability
more likely to sustain needle stick injuries
more likely to make errors
increased risk of road traffic accidents after shift
What is burnout
a condition of emotional exhaustion, diminished feeling of accomplishment and depersonalization
What are 9 signs you work for a great mental health leader
check ins
interpersonal skills
wellness plans
fit for purpose
know you
mindset
listen
aware of signs and symptoms
What is professional fulfillment
satisfaction from work
feeling engaged
feeling worthwhile at work
What individual factors influence professional wellbeing and burnout
personal characteristics
personal health
responsibilities outside of academic work
engagement outside of academic work
What educational/institutional factors influence professional well being and burnout
perceived institutional values
nature of pharmacy education
faculty behaviors
sense of community
resources
What are health and workplace system factors that influence wellbeing and burnout
equity
patient safety
patient care, task efficiency
interdisciplinary care
What impact does burnout have on individuals
shortened lifespan
weakened immune system
increased cardiovascular disease risk
depression, anxiety, PTSD, suicidal ideation
drug and alcohol misuse
lower quality of relationships
changing jobs/leaving field altogether
What impact does burnout have on the healthcare system
reduced quality of patient care
increased medication/medical errors
poor functioning of interdisciplinary and workplace teams
decreased patient satisfaction
high staff turnover
What are some ways a manager can relieve stress in the workplace
encourage employees to take mental health days
consider appreciation gifts for employee efforts
value vacation time
promote work-life balance
What are some ways you can be a proactive manager
be an approachable source of encouragement and support
talk through difficulties employees are facing
be clear about work demands and expectations during recruitment and hiring
