Lecture 3

Question 1

How do effective managers promote admirable organizational attributes

Answer 1

differentiate their organizations from competitors
bolster recruitment efforts
enhance organizational pride among current employees

Question 2

Why is belonging in the workplace important

Answer 2

impacts job satisfaction, self-esteem, performance and wellbeing

Question 3

What do employees experiencing belonging uncertainty

Answer 3

worry about being treated negatively based on a stereotype
experience isolation and pressure to assimilate
hesitancy to participate
important tie to equity

Question 4

What are some actions that an employee that feels included might take

Answer 4

more comfortable asking for help
take risks
fosters innovative mindsets
open communication
increased persistence through challenges
bouncing back after failure
reduced employee turnover

Question 5

What is psychological safety

Answer 5

belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes

Question 6

What are the 4 stages of psychological safety

Answer 6

1. inclusion safety
2. learner safety
3. contributor safety
4. challenger safety

Question 7

What is inclusion safety

Answer 7

satisfies the basic human need to connect and belong
you feel safe and accepted

Question 8

What is learner safety

Answer 8

you feel safe to exchange in the learning process by asking questions, giving and receiving feedback, experimenting, and making mistakes

Question 9

What is contributor safety

Answer 9

satisfies the need to make a difference
you feel safe using your skills and abilities to make a meaningful contribution

Question 10

What is challenger safety

Answer 10

feel safe to speak up and challenge the the status quo when you think there’s an opportunity to change or improve

Question 11

What are the 8 steps toward creating more psychological safety at work

Answer 11

1. make psychological safety an explicit priority
2. facilitate everyone speaking up
3. Establish norms for how failure is handled
4. Create space for new ideas
5. Embrace productive conflict
6. pay close attention and look for patterns
7. make an intentional effort to promote dialogue
8. Celebrate wins

Question 12

What is organizational commitment

Answer 12

emotional attachment and acceptance of an organization’s goals and values

Question 13

What are the 4 elements of employee engagement

Answer 13

1. emotional commitment
2. discretionary effort
3. rational commitment
4. intent to stay

Question 14

What is the employee value proposition (EVP)

Answer 14

what an employer offers employees in exchange for their effort and commitment

Question 15

What are the 5 key components of EVP

Answer 15

affiliation
work content
career
benefits
compensation

Question 16

What is the affiliation

Answer 16

feeling of belonging to an admirable organization that shares one’s values

Question 17

What are strategies to improve affiliation

Answer 17

1. emphasize a distinctive organizational mission
2. communicate a compelling vision
3. be explicit about organizational values
4. create a culture of inclusion
5. create a safe work environment
6. focus on fairness
7. create opportunities for employees to connect with others inside and outside the workplace

Question 18

What is work content

Answer 18

satisfaction that comes from the work one does

Question 19

What are some strategies to improve work content

Answer 19

1. ensure a match between employees and their jobs
2. link work efforts to organization mission
3. offer autonomy
4. provide regular feedback
5. provide resources and infrastructure required for success

Question 20

What is the definition of career

Answer 20

long term opportunities for development and advancement in the organization

Question 21

What are some strategies to improve career

Answer 21

1. offer employment for the long term
2. promote from within
3. create opportunities to grow and develop

Question 22

What is the definition of benefits

Answer 22

programs the support health, wellness, work-life integration, financial security

Question 23

What are some strategies to improve benefits

Answer 23

1. support employees’ work-life balance
2. offer an array of benefit options to meet employee’s different needs and life stages
3. demonstrate a commitment to employee wellness
4. communicate the value of benefit changes

Question 24

What is the definition of compensation

Answer 24

direct financial rewards

Question 25

What are some strategies to improve compensation

Answer 25

1. develop and communicate a compensation philosophy
2. use pay strategically
3. pay attention to top performers
4. pay attention to pay processes