Lecture 2 Flashcards
What is the definition of management
the process of dealing with or controlling things or people
What do the duties of management depend on
practice site
-operational: efficient workflow, new services, policies/procedures
-regulatory: following all applicable laws
-marketing/social media: newsletters, promotional pamphlets and flyers
-HR: hiring, firing, evaluations, disciplinary
What is the definition of manager
a person who has control or direction of an institution, business, or a part of a part/division/phase of it
a person who makes efficient use of resources combined with the guidance of people in order to reach a specific organizational objective/goal
What is the definition of a leader
one who leads or commands a group, organization or country
a person who has a commanding authority or influence
What do the letters stand for in SMART(ER) Goals
S: specific
M: measurable
A: Achievable
R: Relevant
T: Time
E: Evaluated
R: Reviewed
Why are goals essential
leads us to create a more meaningful and intrinsically-rewarding life
motivate us to work hard and be our best selves
What are the 5 main roles of being a manager
- Plans/ makes decisions/ sets objectives
- Organizes
- Motivates and communicates
- Staffing/training/ developing people
- Assesses and measures
What are some ways to incorporate new hires
-make sure they get comprehensive training
-have a clear work plan
-check in with them frequently
-be patient
-express a genuine interest in them as a person
-allow everyone to get to know each other
What are some ways to manage turnover
-hire the right person the first time
-offer competitive salary/benefits
-train and mentor
-set goals that align with organization
-promote work-life balance
-recognize achievements
-provide leadership opportunities
-offer regular feedback
-conduct employee surveys
-foster teamwork
How do you keep good employees
celebrate!
have fun at work
recognize things done well
RESPECT and VALUE your staff
How is feedback and evaluation different
Feedback is specific information related to learning a new task or information while Evaluations are the summary of performance as compared to a standard
Feedbacks are done frequently while evaluations are done annually on average
What are ways to improve management skills
-learn from all bosses both good and bad
-get a mentor or find a role model
-take responsibility for mistakes
-apologize when you are in the wrong
What should you not do a a manager/leader
-only giving feedback during performance reviews or when issues arise
-micromanaging
-failing to ask for or address questions, feedback or concerns
-being closed-minded
-avoiding difficult yet necessary conversations
-setting expectations too high or too low, or not being clear with your goals
-gossiping/participating in drama
-playing favorites
