Lecture 6 (Communication)

Question 1

Downward and upward communication meaning

Answer 1

Vertical communication:

Downward - communication to a lower level in the organization
Upward - communication to a higher level in the organization

Question 2

Lateral communication

Answer 2

Communication to a same level position in the organization as you

Question 3

Three forms of communication

Answer 3

Oral, written and nonverbal

Question 4

Oral communication pros cons

Answer 4

Pros: Speed, Feedback, exchange
Cons: Distortion of info

Question 5

Written communication pros cons

Answer 5

Pros: Long-term, Quick, tangible and verifiable
Cons: Specific, time-consuming

Question 6

Nonverbal communications pros cons

Answer 6

Pros: Real hidden message
Cons: Culture differences, Misinterpration

Question 7

Type of questions in verbal communication

Answer 7

-Closed
-Open
-Probe
-Reflective
-Multiple
-Leading
-Hypothetical

Question 8

Closed and open type of questions meaning

Answer 8

Closed - yes or no
Open - Introduces subject

Question 9

Probe question meaning

Answer 9

follow up on an open question – what else can you tell me about that?

Question 10

Reflective question meaning

Answer 10

Reflects upon something – You thought the FOiS lecture was boring?

Question 11

Multiple questions meaning

Answer 11

Several questions at once – How do you feel about the exam and wasn’t Q4 difficult?

Question 12

Leading questions meaning

Answer 12

Questions aimed to get a desired answer – Don’t you think Fons Naus is great?

Question 13

Hypothetical questions meaning

Answer 13

What if questions – What would happen if we drink vodka during a class?

Question 14

Communication network two types

Answer 14

Formal and informal

Question 15

Communication network subtypes

Answer 15

Formal:
-Chain
-Wheel
-All channel

Informal:
-Grapevine

Question 16

Chain communication network

Answer 16

You only communicate to your superior or someone who is one position higher than you

Question 17

Wheel communication network

Answer 17

one central figure to whom everyone communicates to

Question 18

All channel communication network

Answer 18

Everyone is allowed to communicate to everyone

Question 19

Speed, accuracy, emerge of a leader and member satisfaction in communication networks

Answer 19

Chain network:
Moderate speed, High accuracy, Moderate emergence of a leader, Moderate member satisfaction

Wheel network:
Fast speed, High accuracy, High emergence of a leader, low member satisfaction

All channel network:
Fast speed, Moderate accuracy, No emergence of a leader, High member satisfaction

Question 20

Communication barriers consist of:

Answer 20

-Filtering
-Selective perception
-Information overload
-Emotions
-Language
-silence
-communication apprehension
-lying

Question 21

Filtering barrier meaning

Answer 21

A sender’s manipulations of information so that it will be seen more favorably by the receiver

Question 22

Communication apprehension meaning

Answer 22

Undue tension and anxiety about oral communication, written communication, or both

Question 23

High and low context communication meaning

Answer 23

High-context cultures: Cultures that rely heavily on nonverbal and subtle situational cues in communication.

Low-context cultures: Cultures that rely heavily on words to convey meaning in communication.

Question 24

Communication serves these functions:

Answer 24

1.management,
2.feedback,
3.emotional sharing,
4.persuasion,
5.information exchange

Question 25

Meaning of formal channels of communication

Answer 25

Formal channels are communication channels established by an organization
to transmit messages related to the professional activities of members

Question 26

Meaning of informal channels of communication

Answer 26

Informal channels are communication channels that are created spontaneously and that emerge as responses to individual choices

Question 27

Two ways of processing information

Answer 27

Automatic and controlled processing

Question 28

Automatic processing of info meaning

Answer 28

Surface level consideration of evidence
and information, making use of heuristics

Question 29

Controlled processing of info meaning

Answer 29

detailed consideration of evidence and information relying on facts, figures, and logic

Question 30

When is the audience more likely to use automatic processing of info

Answer 30

When:
-Not interested
-Poorly informed
-information transmitted through relatively lean channels

Question 31

Cultural communication factors

Answer 31

-Semantic barriers
-Word connotation barriers
-Tone difference barriers
-Tolerance for conflict barriers

Question 32

Semantic barrier meaning

Answer 32

obstacle which distorts the meaning of a message being sent.

Question 33

Word connotation barrier meaning

Answer 33

obstacle when there are literal and another meaning for a word