labman g4 communication Flashcards
a process of exchange of facts, ideas, opinions
Communication
the path through which information flows from sender to receiver
Channel of Communication
it refers to official communication taking place in the organization
Formal Organization
it refers to flow of information from higher level (superior) to lower level (subordinate)
Downward Communication
it refers to flow of information from lower level (subordinate) to higher level (superior)
Upward Communication
it refers to flow of information between people of different departments working at the same level
Horizontal Communication
it refers to flow of information between persons holding different levels of authority in different departments
Diagonal Communication
it refers to the communication that takes place without following the formal line of communication
Informal Communication
using speech to share information with other people
Verbal Communication
exchanging information face-to-face without using speech
Nonverbal Communication
uses aids such as graphs and charts to communicate information to people
Visual Communication
process of exchange of information, ideas and feelings between two or more people through verbal or non-verbal methods
Interpersonal Communication
it means exchanging information with others using words and numbers
Written Communication
a crucial communication skill that involves not just hearing but also actively processing and understanding the information
Listening Communication
it can result in confusion which can lead to incorrect information being conveyed
Barriers to Communication
It is also known as language barriers. it is caused due to improper communication between the sender and the receiver
Semantic Barriers
it plays an important role in interpersonal communication as the state of the mind of the sender or the receiver
Psychological Barriers
it is caused due to the structure, rules and regulations present in the organisation
Organisation Barriers
arise due to lack of similarities among the different cultures across the world
Cultural Barriers
arise due to certain factors like faulty equipment, noise, closed doors and cabins
Physical Barriers
it arise when a sender or the receiver of the communication is not in a position to express or receive the message with clarity
Physiological Barriers
a sense that allows you to perceive sound; physical process
Hearing
active mental process; attempts to make meaning of what we hear
Listening
The process of communication is started
The Sender
the information, idea, or feeling the sender wants to convey to the receiver
The Message
it is a process by which the sender translates their thoughts or ideas into a message
Encoding
it is the medium through which the message is transmitted from the sender to the receiver
The Channel
decodes, interprets, and responds to the message of the sender
The Receiver
it is the process by which the receiver interprets or makes sense of the message
Decoding
It is reaction or response of the receiver
The Feedback
anything that stops a receiver from fully comprehending a message
The Noise
one’s emotions helps leaders respond constructively to situations
Recognizing and Managing
it is the key for understanding team members perspectives and needs
Empathy
Leaders should listen first, speak second
Active Listening
Being open and honest builds trust and reduces misunderstandings
Transparency
Understanding and managing emotions for better interpersonal communication
Emotional Intelligence
Using simple, direct language to convey information
Clear Verbal Communication
Maintaining eye contact, positive body language. and appropriate facial expressions
Non-verbal Cues
