L2 - Communication & Negotiation Flashcards
What do you consider to be an example of good communication?
Communication needs to be clear, precise and goal oriented in a business setting. Taking into account any cultural differences.
How do you ensure that the frequency of communication is acceptable?
This needs to be agreed prior to entering into contract with the client.
What are the different ways you can communicate with clients?
Wirtten communication can be used in formal letter and notices.
Verbal communication can be used on phone calls
Face to face meetings can be used when not in a pandemic, over zoom or for negotiations in person.
When would you choose to use written communication over verbal communication or a face to face meeting?
When something requires documenting.
What barriers to effective communication have you come across?
Pandemic and COVID preventing meetings taking place.
Tell me about your negotiating style
- Ensure the decision makers are in the room.
- Calm and listen to the opinions of all.
- Focus on the points that matter
- Always think about potential future commercial implications and opportunities.
Why is negotiation important?
To resolve conflicting views and make agreements in the interest of all parties.
What can be a barrier to negotiating effectively? (7)
1) Dismissiveness
2)Communication
3) Attitude on winning
4) Emotions
5) Price
6) Lack of empathy
7) Blame game
What would be a good way to facilitate negotiations in your role?
Face to face with the decision makers.
Evidence to back up my claims.
Listen to the other parties.
Why do you consider that discussing matters in person might be effective?
You can feel agitation and understand when someone may not be comfortable or lying. Enables more opportunity to question them.
Tell me about how you communicate effectively (and responsibly) using social media
I ensure all my social media content are my own views not of the companies. I steer away from controversial issues and restraint from discrimination, abuse and bullying.
What do RICS set out as best practice for the use of social media?
Use of Social Media: Guidance for RICS members.
Tell me about how you conduct yourself in negotiations.
I present myself professionally and communicate politely and respectfully. It is important I listen to the other party’s views and I understand the need to think of the bigger picture rather than the small details for potential future deals. I make sure to record the agreements made.
Tell me about how you ensure good communication.
Clear language. I ensure the Client understands what I’m conveying before the conversation ends.
Tell me about an example of when you have negotiated effectively.
Leeds Office
I was involved in a successful negotiation of a Final Account. There
were several variations that were costed by the Contractor that I did not agree with. For example, the Contractor had issued an inflated rate for plaster and redecoration works to a wall from an historic leak. I successfully managed to agree a reduced rate which reduced the final account settlement by £2,000.
