Job Satisfaction

Question 1

3 Theories related to Job Satisfaction

Answer 1

1. Herzberg’s Motivation Hygiene theory
   Motivators are more important for job satisfaction than hygiene factors
2. Need-Fulfillment theory
   Person is Satisfied if he gets what he wants (in line with Maslow’s Need theory)
3. Social Reference Group theory
   Job which meets the interest, desires, requirements of his reference group will make him Satisfied

Question 2

3 Factors impacting Job Satisfaction

Answer 2

NPS affects JOB SATISFACTION

1. Nature of JOb
   a. Job Content Variation - positive relationship
   b. Occupational level - positive relationship
2. Personal Variables
   a. Sex - women are more satisfied than men
   b. Educational level - negative relationship
   c. Age - higher the age, higher the job satisfaction, except when nearing retirement
3. Situational Variables - PIC WE
   a. Pay & Promotional Opportunities
   b. Interaction and the work group
   c. Considerate Leadership
   d. Working Conditions
   e. Equitable Reward

Question 3

2 Views regarding
Relationship between Job Satisfaction & Productivity

Answer 3

1. Job Satisfaction impacts Productivity
2. Happier worker is not necessarily a Productive worker

Question 4

Job Satisfaction impacts Productivity.
Meaning?

Answer 4

Happier person will put more effort in Job Performance.

Question 5

Happier worker is not necessarily a Productive worker.
Meaning?

Answer 5

a. It is the Job Performance which leads to Job Satisfaction &
not that Job Satisfaction leads to Job Performance.

b. The Expectations of a person from the Job may be Low.
So by performing less he is happy, but he is not productive.

Question 6

Generally the corelation between Education Level annd Job Satisfaction is?

A. Negative
B. Positive
C. Neutral
D. Depends on Education Level

Answer 6

A. Negative

Question 7

People like intrinsic rewards in their job
and feel satisfied in challenging jobs.
This thought is in line with

A. Job satisfaction improves job performance
B. Job performance improves job satisfaction
C. Productivity depends on job satisfaction
D. All of the above

Answer 7

B. Job performance improves job satisfaction

Question 8

Psychology and marketing often go hand in hand. One of the Automobile making companies is featuring the upgradation of safety and Green House Gas emissions ratings of a new car being released in its commercials. The tag line of its commercial ad is “More Adventure, More Safety, Less Carbon Footprint”.

Which particular needs of its customers is it not targeting?

A. Existence need of Alderfer’s theory

B. Safety needs of Maslow’s theory

C. Self-Actualization needs of Maslow’s theory

D. A, B and C

E. None of the above

Answer 8

A. Existence need of Alderfer’s theory

According to Maslow’s hierarchy of needs:

1. Physiological needs: These most basic human survival needs include food and water, sufficient rest, clothing and shelter, overall health, and reproduction. Owning a car is not a physiological need.
2. Safety needs: Safety needs include protection from violence and theft, emotional stability and well-being, health security, and financial security. It is inherent that the campaign is targeted toward ensuring safety. Hence, it is related to safety needs and existence needs as per the ERG theory.
3. Love and belonging needs: The social needs on the third level of Maslow’s hierarchy relate to human interaction and are the last of the so-called lower needs. Among these needs are friendships and family bonds-both with biological family (parents, siblings, children) and chosen family (spouses and partners). Nothing is written about the fact that owning a car will satisfy social needs.
4. Esteem needs: The primary elements of esteem are self-respect (the belief that you are valuable and deserving of dignity) and self-esteem (confidence in your potential for personal growth and accomplishments). Again, nothing in the question points out to the esteem need.
5. Self-actualization needs: Self-actualization describes the fulfilment of your full potential as a person. These needs include education, skill development- the refining of talents in areas such as music, athletics, design, cooking, and gardening caring for others, and broader goals like learning a new language, travelling to new places, and winning awards. Hence, using low GHG emission cars with less carbon footprint incentivises individuals to contribute to society which satisfies self-actualization needs. Also, adventure is part of the self-actualization.

Question 9

Esprit de Corps can be substituted by which of the following terms?

A. Motivation

B. Morale

C. Leadership

D. Hygiene factors

E. All of the above

Answer 9

B. Morale

Esprit de corps is a French phrase that translates into group spirit.