JKO Flashcards
focus group
facilitated group of 5-8 people who are asked a series of questions that focus on a particular topic
what is a process
turns inputs into outputs
unfreezing stage
change management phase in which the leader creates an environment that provides a version of a better future and why the current state, condition, or behaviors need to be changed
refreezing stage
change management phase in which the leader institutionalizes “locks in” new behaviros and ways in which work is conducted through new polices and procedures?
task force
interdisciplinary group that is charged with study and and/or implementing change
user group
small group where peers discuss the change and work together to resolve issues win
6 methods to use when people are resistant to change
education/communication,
participation and involvement,
faciltiation and support,
negotiation and agreement,
manipulation and cooperation,
explicit/implicit coercision
8 steps for effective organizational change
- establish sense or urgency
- form a powerful guiding coalition
- create a vision
- communicate the vision
- empower others to act on your vision
- plan for/create short term wins
- consolidate improvements and produce mroe change
- insitutionalize new approaches
model of change
Lwein model of change: unfreeze, moving, refreezing
benchmarks
target performance marks
“moving” (stage 2) of the Lewin model
Lewin model of change
- sets milestones, objectives to give staff foreseeable and reachable goals
what should follow the implementation of change
implementation of change must be followed by an eval of what is working/not working
first step to overcome resistance to change
to educate staff on why the change is necessary
what is needed for ongoing process improvement
the organization needs to have an effective evaluation mechanism, measures, and tools
2 most important evaluation questions
- what is getting in the way of patient care/customer
- what can we do about it?
evaluation metrics
Outcomes: did the change reach its desired outcomes or target established duirng the planning process
time: did the change happen on time or require a course correction
cost: was it at/above/under budget
quality: impact on readiness and efficiency
customer service
learning/growth/professional develoment
Lessons learned/evaluation
- problem: problem statement, why the change was necesary
- action: implementation plan, what actually took place, reasons for departure from plans
- results/measure: measures used, outcomes of change, costs, unanticipated findings, impactson departments and other orgs (quality, readiness, staff lesson, AAR)
- AAR and followup: remaining actions, actins to reinformce/maintain outcomes
- lessons learned: barriers/resistance encuntered, how barriers are delt with, howt io improve change structure/mechanisms. if apropriate,how to improve function on the team…even before change
- POC; who wrote the AAR, other key indicators associated w/change
Nominal Group Technique
structured brainstorming to generate ideas/solutions
1. state the problem or issue
2. each team member silently thinks of solutions and writes them down
3. each member states one idea aloud
4. discusses each idea in turn
- the technique is very useful way to increase innovation and provide other benefits
what needs to be provided IOT support new ideas?
provide resources
how should innovation failures be treated
treat innovation failures as opportunities for learning
“The Fifth Discipline”
systems thinking
- helps you to see patterns of complex interrelationships
benefit of having a dialog
suspend your own assumptions, judgments, and self-interests so they can truly listen and understand the perspectives of others
“It’s not in the budget”
how can we make it make sense to get it or cut
“management won’t buy it”
what do we need to do to get their buy-in
“it’s not for us”
what about it is for us?
“i’ll get back to you”
what intrigues you about it right now?
unity of effort framework
improves ability to plan
4 key principles of unity of effort
- common view of the mission
- common understanding of the mission
- coordination of effort
- common measure of progress
what must you understand/respect IOT understand unity of effort?
to understand unity of effort, you must understand/respect that each government department/org has a different approach, culture, and degree of successes
consider based on the type of port a ship goes into
- civilian port caption works for local gov
- coast guard works for DOS
- navy works for DOD
- all must understand their role, mission, responsibilities
factors that lead to increased planning w/ other USG agencies/departments
scarce resources,
strategic guidance,
lessons learned,
national missions
framework
mechanism that lets government agencies visualize and preempt/resolve potential conflicts in their actions, activities, and resources IOT support a specific national strategy/policy
COTC
combatting transnational organizations
Strategy to Combat Transnational Organization Crime
- applies all elements of national power to protect citizens/national security interests from 21st century transnationla crime
single unifying principle to organization (when it comes tot he strategy to combat transnational organized crime)
build/balance/integrate tools of American power to combat transnational org threats to national security and urge our foreign parties to do the
desired end state of the Strategy to Combat Transnational Organized Crime
decreased transnatinal organized crime from a national security threat to a managable public sarety problem in teh US and strategic regions around the world
problem of transnational organized crime
dire implications for public health and safety, democratic institutions, and economic stability aroudn the globe
problem of modern criminal networks
they are expanding and diversifying their activities
unity of effort as a cooperative concept
communication/coordination around USG agencies towards a common goal even though not under same command structure
BUD/S
Basic Underwater Demolition/SEAL training
most famous SEAL
Admiral McRaven
- 4 start
- Commander of the US Special Operations COmmand
- oversaw the Bin Laden raid
- Change the world get out of bed
3D Planning Guide
Diplomacy, Development, Defense
Stage 1 of the 3D Guide
3D: Diplomacy, Development, Defense
- start with higher level guidance and ID stakeholders
Stage 2 of the 3D Guide
3D: Diplomacy, Development, Defense
- develop the common objective
- identify operational environment
- identify categories of effort (LOE and elements of national power)
purpose of the Unity of Effort Framework
- improve unity of effort
- increase collaborative planning, synch the DOD with other agencies
what can interactions between agencies (within the Unity of Effort framework) highlight
interactions between organizations can highlight
- opportunities, threats, issues, stakeholder mission priorities
one explicit lesson from the last few decades of conflict
the absolute necessity and share information plan and operate in concern w/our interagency and ocused planning
origin story of the Unity of Framework
- created when NORTHCOM realized they didn’t have a US ground framework they could refer to when making the Theatre Campaign Plan. U of E helped better determine where the responsibilities lie with respect to other interagency parties
QDR
Quadrennial Defense Review- legislatively mandated review of the DOD strategies and priorities
- q4yrs
- DOD writes with JCOS consult
- analyzes strategic objectives, potential military threats, and sets long-term course for the DOD
analyzes strategic objectives, potential military threats, and sets long-term course for DOD
QDR: Quadrennial Defense Review
strengthens planning
planning is strengthened by the conclusion of other agencies w/resulting plans reflecting a unity of USG efforts
first step to developing solutions or mitigation strategy
Identification
- all stakeholders should frame a problem/issue collectively
logical way to convey info to other stakeholders
framework: a logical way to convey information across to stakeholders to achieve common/national objectives
- coordinates complementary efforts
benefits of the Unity of Effort (framework)
framework
- coordinates complementary efforts
- identifies assumptions
- Decreases: redundancies, gaps, seams, shortfalls, duplicate efforts
Unity of effort framework DOES NOT…
equal US policy,
interfere w/official policies of individual agencies/departments
NOT a technological tool, planning replacement, crisis action/consequence management planning technique
4 attributes of the Unity of Effort framework
common understanding of the situationU,
common vision/goals/objectives,
coordination of effort to ensure continued coherency,
common measure of progress and ability to change course as needed
tool to help understand stakeholder views
Unity of Effort Framework
- multiple purpose planning aid to increase Unity of Effort framework by setting stage for stakeholder coordination, synch, visibility, and share of information
agreement between stakeholders
need to know the current perspective of the situation from each other,
agree on objectives and goals,
agencies should coordiante efforts so each other’s planing efforts ccan gain by the interaction for the good of the nation,
agencies need to measure their progress and be able to change COA in cause the results of their actions can’t move towards the desired end state
what should happen by the end of Stage 2 of the Unity of Effort framework
stakeholders should have a common view
trigger mechanisms on a UXO
pressure, light, electricity, thermal energy, sunlight, cautery
what happens if a UXO gets inside
evacuate all nonessential personnel to a safer locale and notify higher command
- if rotary to transfer UXO pt, coordinate with ground air crew to avoid static discharge triggering device,
if need to move patient, keep in teh same position there were found to prevent motion from triggering the device
okay to use with UXO patients
- okay to use metal detector wand,
ok to do plain film Xray for UXO don’t reorient pt to get it back b/c risk movement to detonate. not recommended US or CT
surgery on UXO patient
minimal electrocautyer, mechanical warmer, monitors, bp, infusion pumps,
use nonpowered saws/drills,
no combustible gases ewar pt
- only use necessary pressure. lay out all equpment to potentially eliminate OR tech and avoid using surg tech if possible. wear EOD bomb suit/help=met
- ANES should be away from pt but close enought o
how to remove EOD ordinance
remove in teh fastest way. may en-bloc resect or ambputate
- avoid twist/push forward, touch w/hands or surgical equp
- should be exposed to a degree that will allow removal ofthe object in the same orientation as in line with the body
steps if you find embedded UXO
- minimal staff
- decrease equipment that can trigger,
- limit pt and pause if stable to get pt gear
most susceptible organ if you drown
brain b/c highly metqbolic
when is full neuro recover post drowning rate
if over 10min drowned at normal thermics and over 40 mn if hypothermia