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Peloton > IVR Prompts > Flashcards

IVR Prompts Flashcards

1
Q

Team Name - Membership (MM)

A

“Assistance with your Membership including Membership payments, account access, or Century Club”

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2
Q

Membership (MM) - Chat Transfer Option

A

Account, Membership, and Billing

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3
Q

Team Name - Order Experience (OX)

A

“Delivery or activating your device”

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4
Q

Order Experience (OX) - Chat Transfer Option

A

Delivery and Activation

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5
Q

Team Name - Hardware/Software (HW|SW)

A

“Technical Assistance with your Bike, Tread, Tread+, App, or Accessories”

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6
Q

Hardware/Software (HW|SW) - Chat Transfer Option

A

Technical Assistance

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7
Q

Team Name - Apparel

A

“Assistance with your Peloton Apparel Order - not including Peloton cycling shoes or cleats.”

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8
Q

Apparel - Chat Transfer Option

A

Apparel

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Peloton (28 decks)

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