Billing LOB Responsibilities Flashcards
1
Q
The Billing Team’s responsibilities include:
A
Receipts/Invoices
Fraud Disputes
Refund Statuses
Trade-In Rebate
2
Q
Because the Billing Team is not in live channels, transfers to the Team must be done in
A
the Member’s original Zendesk ticket.
3
Q
To transfer to the Billing Team, agents should choose the handoff macro:
A
Billing > Handoff > Refund
Billing >Handoff > Locating Charge
Billing > Handoff > Refund Verification
