Hardware & Software LOB Responsibilities Flashcards
1
Q
The Hardware & Software (HW|SW) LOB supports all inquiries that require
A
hardware and/or software support.
2
Q
Bike Hardware Issues/Noises
A
Bike Repair scheduling
3
Q
Tread+ Hardware Issues/Noises
A
Tread+ Repair scheduling
4
Q
Technical iOS/Android Issues (App)
A
General Troubleshooting
Pairing HRM
Cadence Sensor
GPS
5
Q
Technical Accessory Inquiries
A
Bluetooth
Headphones
HRM
6
Q
Peloton Software
A
Bike
Bike+
Tread+
7
Q
Integration Issues
A
Strava
Spotify
Apple Music
FitBit
8
Q
Hardware Relocation
A
Order placement and order status for a Member’s request to relocate their device
Moving a Bike to a new location
Moving a Tread+ from one room to another room
Disassembling a Tread+
Reassembling a Tread+
9
Q
Spare Parts
A
Purchasing any spare part requiring troubleshooting
