This class was created by Brainscape user Christina Taylor. Visit their profile to learn more about the creator.
By:
Christina Taylor
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Decks in this class (28)
Membership LOB Responsibilities
The membership lob handles questi...,
Century club all inquiries relati...,
Membership all questions concerns...
20
cards
Team Terminology
For any technical related tickets,
For apparel tickets,
For billing tickets
6
cards
Who Sells What
Family pack bike,
The works bike,
The essentials bike
65
cards
Membership-Apparel LOB Responsibilities
The membership apparel lob is res...,
The membership apparel team handles,
All lobs receiving apparel relate...
3
cards
Order Experience LOB Responsibilities
The order experience ox lob supports,
The order experience ox lob deliv...,
The order experience ox lob membe...
4
cards
Billing LOB Responsibilities
The billing team s responsibiliti...,
Because the billing team is not i...,
To transfer to the billing team a...
3
cards
Service Recovery LOB Responsibilties
The service recovery team srt is ...,
You can reach srt by,
Agents should seek a consultation...
7
cards
Hardware & Software LOB Responsibilities
The hardware software hwsw lob su...,
Bike hardware issues noises,
Tread hardware issues noises
9
cards
Prism CRO LOB Responsibilities
The prism cro team is a limited t...,
This team is solely responsible for,
The technical issues prism cro ha...
5
cards
IVR Prompts
Team name membership mm,
Membership mm chat transfer option,
Team name order experience ox
8
cards
Phone Transfer Steps
1 inform the member,
If a member s request requires th...,
2 attempt to
11
cards
Email Transfer Steps
0
cards
Chat Transfer Steps
0
cards
Introduction to CMS: E-Comm Tab
Cms is the customer management sy...,
The two tabs member support agent...,
What do member support agents use...
166
cards
Introduction to CMS: Rider Tab
0
cards
CMS Accessories 101
What are the 4 most common access...,
When members reach out for status...,
What kb article should agents use...
13
cards
Shipwire
Shipwire s services include,
Peloton uses shipwire specificall...,
In shipwire agents only have acce...
35
cards
Good Communication in Action
There are two basic types of comp...,
Justified complaints are,
Unjustified complaints are
34
cards
The Do's and Don'ts of Member Support Communication
Member support communication shou...,
What are 6 ways we can simplify o...,
In written communication the stan...
22
cards
Respect is a Two-Way Street
What are peloton s core values,
Peloton s community reaches,
What is an obligation to dissent
16
cards
Peloton App Power Point
What are the 10 different class l...,
What are the 10 different music g...,
What are the 10 different class t...
59
cards
Zendesk 101 for Member Support
Agents can access zendesk through,
The homepage provides an overview...,
How do agents access zendesk views
48
cards
Zendesk 102 for Member Support
Agent troubleshooting is complete...,
What is the symptom,
What is the diagnosis
46
cards
Centuy Club Shirt Redemption
When do members receive a badge a...,
Our member century club shirts ar...,
Upon reaching the century club mi...
23
cards
Winback 101
What is winback,
How do we attempt to turn around ...,
What is one of the most important...
56
cards
Service Recovery 101
0
cards
Member Support: SheerID Verification
0
cards
Handoffs & Transfers
0
cards
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Peloton
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