Interview Techniques Flashcards
Encourages client to see more; shows you’re interested
Facilitation
Communicates that client has time to think; provides you with a chance to observe client and note nonverbal cues
Silence
Echoes client’s words by repeating part of what they have just said; helps client elaborate on problem
Reflection
Names a feeling and allows expression
Empathy
Used when patient’s word choice is confusing
Summarizes the patient’s words
Clarification
Name five verbal responses via the client’s perspective
Facilitation, silence, reflection, empathy, and clarification
Name four verbal responses via the examiner’s perspective
Confrontation, interpretation, explanation, and summary
Clarifies inconsistent information; ask politely if you notice contradictions in their speech
Confrontation
Links events by making associations between symptoms and implies cause; based on inference or conclusion
Interpretation
Informs patient by sharing factual and objective information
Explanation
Condenses and allows for corrections
Summary
Dismisses the patient’s worries and closes off communication
Providing false reassurance
Doesn’t let the patient make up their own mind, stunting growth and leaving the patient less equipped to make decisions
Giving unwanted advice
Promotes dependency an inferiority
Using authority
Promotes avoidance of reality and allows people to hide their feelings
Using avoidance language
Not relating sickness to the patient, breaking reality
Also allows the patient to deny association with the sickness
Distancing
One of the ten traps of interviewing
“Myocardial infarction” instead of “heart attack“
Professional jargon
___ questions make the client feel afraid to answer the question honestly. It also implies that one answer is better than the other
Leading or biased questions
Signals impatience or boredom
Interrupting
Puts patient on the defensive
Using “why” questions
Name seven non-verbal skills
Physical appearance, posture, gestures, facial expression, eye contact, voice/tone, appropriate touch
Refers to the ability to understand instructions, navigate to healthcare system, and communicate concerns with the healthcare provider
Health literacy
What are the consequences of low health literacy?
Increase cost of care and poor outcomes for people
