Interview Techniques

Question 1

Encourages client to see more; shows you’re interested

Answer 1

Facilitation

Question 2

Communicates that client has time to think; provides you with a chance to observe client and note nonverbal cues

Answer 2

Silence

Question 3

Echoes client’s words by repeating part of what they have just said; helps client elaborate on problem

Answer 3

Reflection

Question 4

Names a feeling and allows expression

Answer 4

Empathy

Question 5

Used when patient’s word choice is confusing
Summarizes the patient’s words

Answer 5

Clarification

Question 6

Name five verbal responses via the client’s perspective

Answer 6

Facilitation, silence, reflection, empathy, and clarification

Question 7

Name four verbal responses via the examiner’s perspective

Answer 7

Confrontation, interpretation, explanation, and summary

Question 8

Clarifies inconsistent information; ask politely if you notice contradictions in their speech

Answer 8

Confrontation

Question 9

Links events by making associations between symptoms and implies cause; based on inference or conclusion

Answer 9

Interpretation

Question 10

Informs patient by sharing factual and objective information

Answer 10

Explanation

Question 11

Condenses and allows for corrections

Answer 11

Summary

Question 12

Dismisses the patient’s worries and closes off communication

Answer 12

Providing false reassurance

Question 13

Doesn’t let the patient make up their own mind, stunting growth and leaving the patient less equipped to make decisions

Answer 13

Giving unwanted advice

Question 14

Promotes dependency an inferiority

Answer 14

Using authority

Question 15

Promotes avoidance of reality and allows people to hide their feelings

Answer 15

Using avoidance language

Question 16

Not relating sickness to the patient, breaking reality

Also allows the patient to deny association with the sickness

Answer 16

Distancing

Question 17

One of the ten traps of interviewing
“Myocardial infarction” instead of “heart attack“

Answer 17

Professional jargon

Question 18

___ questions make the client feel afraid to answer the question honestly. It also implies that one answer is better than the other

Answer 18

Leading or biased questions

Question 19

Signals impatience or boredom

Answer 19

Interrupting

Question 20

Puts patient on the defensive

Answer 20

Using “why” questions

Question 21

Name seven non-verbal skills

Answer 21

Physical appearance, posture, gestures, facial expression, eye contact, voice/tone, appropriate touch

Question 22

Refers to the ability to understand instructions, navigate to healthcare system, and communicate concerns with the healthcare provider

Answer 22

Health literacy

Question 23

What are the consequences of low health literacy?

Answer 23

Increase cost of care and poor outcomes for people