Insights from ‘The Culture Code’ by Daniel Coyle Flashcards
What happens to individual performance inside a strong culture?
It skyrockets as the brain shifts from ‘protect my status’ to ‘help my team achieve our goal.’
What is the single message that encapsulates a strong team culture?
‘You belong. It’s safe to speak up here. We have a clear purpose.’
Fill in the blank: A high-performing culture creates a shift from a ________ barking at social threats to a wolf running with the pack.
guard dog
True or False: High-performing cultures only require individual motivation to succeed.
False
What are the three belonging cues found in high-performing team interactions?
Energy, Individualization, Future-orientation
What is ‘magical feedback’?
Feedback that is critical yet expresses high expectations, showing belief in a teammate’s potential to improve.
How does ‘magical feedback’ impact performance?
It boosts effort and performance by signaling belief in the person’s potential.
In a high-performing culture, why is it important to make it ‘safe to speak up’?
It encourages openness and honesty, allowing team members to contribute fully without fear.
Who encouraged Navy SEAL Team Six members to call him by any name they liked, even rude ones?
Dave Cooper
What purpose does the ‘After Action Review’ (AAR) serve in a high-performing team?
It allows the team to identify areas for improvement by openly discussing mistakes.
Why did Steve Jobs start product idea pitches with ‘Here’s a dopey idea’?
To convey humility and encourage his team to speak up and improve the idea.
What environment is created by high-performing leaders when they ask their team to ‘poke holes’ in a plan?
A safe, collaborative environment where all team members feel free to share feedback.
What reminders do SEALs encounter daily that reinforce their mission and purpose?
Memorials to fallen SEALs and artifacts from terrorist attacks.
Fill in the blank: High-performing cultures use ________ to remind team members of their purpose.
artifacts
What kind of phrases did Shake Shack founder Danny Meyer use to reinforce team values?
Memorable, visual phrases like ‘athletic hospitality’ and ‘turn up the home dial.’
