Industrial/Organizational Psychology Flashcards
What was the result of Title VII of the Civil Rights Act?
Employers can no longer discriminate against employees or potential employees on the basis of a protected status.
What are the Uniform Guidelines of Employee Selection?
A test that adversely affects hiring, promotion, or selection of applicants constitutes discrimination. (However, you can still use the test if the test has been validated as useful, but no alternatives are available)
What was the result of Griggs v. Duke Power Company?
Tests of general broad abilities, specifically those in which minorities pass at much lower rates than Whites, are unfair for employment and promotion. Any tests used for hiring must be specific for the job skills needed.
What is Adverse Impact?
Based on the 4/5 Concept or 80% rule.
Using the 80% rule, if 20/100 White applicants are hired, how many Black Applicants would need to be hired to not be adversely impacted?
At least 16% of the total number of Black Applicants (so if there were 10 Black Applicants, 2 would need to be hired).
What is unfairness?
Unfairness occurs when two group score similarly on a criterion, but differently on a predictor test. If this predictor test is used to choose applicants, the minority will appear lower and be less likely to be chosen based on the predictor cutoff. However, they are likely to perform just as well on the criterion, even though the test does not show this.
Differential Validity
The validity of the test is different for different groups. This means the predictor does not predict the criterion in the same manner for all individuals. It’s likely to lead to unfairness.
If a test has parallel regression lines for different groups, the test can be said to have ____________.
Differential Validity
What is job analysis?
Gathering information about the job, including necessary tasks, skills, tools, and education needed to perform the job successfully.
Why is job analysis done?
To determine hiring criteria, training issues, and provide feedback about job performance.
What is the critical incident technique?
A systematic approach at looking at what leads to successful vs. unsuccessful outcomes on the job
The critical incident technique is a part of what?
Job Analysis
What is a job evaluation?
Figuring out how much money a job is worth to the organization.
What are some methods of employee selection?
Biodata, Interviews, Assessment Centers, and References/Letters of Recommendation
What is biodata?
It includes biographical information including education and employment history.
What is the difference between a standard and a weighted application?
When applications are weighted, some information is given more weight than others when making decisions.
What is the Biographical Information Blank?
It covers an applicants life history in greater detail. It includes items correlated with successful job outcomes. They are excellent predictors of job success and good predictors of job turnover. However, they’re not widely used, because of how cumbersome they are.
What employee selection technique is considered least valid?
Interviews
What can be done to add to the validity of interviews?
Making interviews structured, having multiple interviewers, and training interviewers
What is the First Impression Bias?
The tendency for the initial impression of a candidate to remain throughout the interview.
What is the Negative Information Bias?
The tendency for one or two small pieces of negative information to cause you to overlook the positive.
What is the Contrast Effect?
When you rate the person you’re interviewing in comparison to the person who interviewed directly before them.
What is the Halo Effect?
When we generalize traits based on one characteristic. Can be positive or negative. The most common halo affect is that of attractiveness.
What are assessment centers?
They are simulated testing. You put potential job applicants into a simulated job situation and observe and evaluate them. This process allowed you to obtain a work sample, but it time consuming and complicated. It’s generally only used by upper level management. It has excellent criterion validity.
What are two examples of tasks used in assessment centers?
The In Basket Technique and the Leaderless Group Discussion
What are some types of tests used for personnel selection?
Wonderlick Personnel Test, Aptitute tests, Personality Tests, Interests Tests, Work Sample Tests, Test Batteries
What are the 3 different approaches for employee selection?
Multiple Regression Approach
Multiple Cut-Off Approach
Multiple Hurdles
What is the Multiple Regression Approach to employee selection?
A multiple regression equation is used to make a decision based on multiple predictors. This approach is compensatory, because a low score in a one area can be compensated for by a high score in another area.
What does it mean if a test in compensatory?
Low scores and high scores can balance each other out
What is the multiple cut-off approach to employee selection?
Multiple different areas are evaluated and you must meet or exceed the cut-off in every area of evaluation.
What is the multiple hurdles method of employee selection?
Predictors are arranged in a specific order, and candidates must meet or exceed each hurdle successively before moving onto the next hurdle.
What 3 things contribute to employee performance?
Motivation
Ability
Opportunities
What is the purpose of performance appraisals?
To decide salary and bonuses and to give feedback to the employee
What type of objective measures are used in performance appraisals?
Output
Errors
What are 3 types of Comparative Subjective Ranking?
Straight Rating
Forced Distribution
Paired Comparisons
What is straight ranking?
Ranking all employees from best to worst.
What is forced distribution ranking?
Taking all employees and forcing them to fit a specific distribution (grading on a curve)
What is paired comparisons ranking?
Comparing all employees to one another in individual pairs.
Can comparative methods be used to eliminate biases in rankings?
No
What are 5 examples of individual subjective rating scales?
Graphic Rating Scales BARS (Behaviorally Anchored Rating Scales) BOS (Behavioral Observation Scales) Forced Choice Behavioral Checklist
What is a graphic rating scale?
A scale that rates employees based on a likert scale of job dimensions.
What is BARS?
Behaviorally Anchored Rating Scale
It’s based on critical incidents to measure success or lack of successful. It’s time-consuming to develop and only measures hypothetical situations and not daily activities.
What is BOS?
Behavioral Observation Scales
Checking off behaviors an employee performs
What is the forced choice rating scale?
You are provided with a pair of adjectives that are similarly desirable or undesirable and you are forced to choose which best describes the employee.
What is a behavioral checklist?
You are given a list of adjectives and you choose which adjectives best describe a person.
What is Management by Objectives (MBO)?
Managers, employees, and supervisors come up with goals together, and then the employee is involved with measuring their progress towards these goals. They tend to increase motivation and productivity.
What is a rater error?
When a rater is making an error based on the task performed. This includes the strictness set, leniency set, and central tendency set.
What is the recency bias?
When we rate people over an extended period of time we are more influenced by their most recent performance than by behaviors that occurred longer ago.
What is an attribution error?
When someone you don’t like performs poorly, you attribute it to an internal personal characteristic they possess, but if we like the person we tend to attribute their poor performance to situational factors.
What is Frame of Reference (FOR) training?
A strategy for reducing rater error in which raters are given clear and specific training about what constitutes a specific rating with examples.
What are some forms of training/staff development?
Non-Participative, Individual Participative, Group Participative, and Job Rotation
What are some examples of non-participative training?
Watching a video or listening to a lecture
What are some examples of individual participative training?
Programmed Instruction or Simulation/Vestibule Training
What is Programmed Instruction?
A combination of book-led and computer software training. It’s a good was of training a large group of participants individually, but simultaneously.
What is simulation/vestibule training?
It simulates the job situation, but is not identical. This is often used when on-the-job training would be too hazardous.
What are some factors that may affect training?
Individual differences Pre-training expectations Self-efficacy Motivation Active vs. Passive Practice Massed vs. Spaced Practice Whole vs. Part Learning Transfer of training
What tasks are overlearning most important for?
Tasks you don’t do frequently or will need to be done under stress
What can improve the transfer of training?
Overlearning
Identical Elements
Feedback
Reinforcement
What is John Holland’s Theory of Career Development?
Personality-Jobs Fit Theory
It focuses on matching an individual’s personality and individual traits with job traits
RIASEC
RIASEC is associated with which theorist?
John Holland
What does RIASEC stand for?
Realistic Investigative Artistic Social Enterprising Conventional
What is the self-directed search?
It’s a tool used in John Holland’s career theory in which an individual ends up with a 1 to 3 letter code that represents their work preferences (RIASEC code)
What is congruence according to John Holland?
The match between your personality and the job environment
What is consistency according to John Holland?
How consistent your RIASEC code is. It’s determined by how close your first two codes are on the hexagon and is related to increased job stability.
What is differentiation according to John Holland?
How distinct your RIASEC profile is