Individual/Organization Relations and Retention

Question 1

Motivation

Answer 1

The desire within a person causing that person to act.

Question 2

Equity

Answer 2

The perceived fairness of what the person does compared with what the person receives.

Question 3

Psychological contract

Answer 3

The unwritten expectations employees and employers have about the nature of their work relationships.

Question 4

Job satisfaction

Answer 4

A positive emotional state resulting from evaluating one’s job experiences.

Question 5

Attitude survey

Answer 5

A survey that focuses on the employees’ feelings and beliefs about their jobs and the organization.

Question 6

Organizational commitment

Answer 6

The degree to which employees believe in and accept organizational goals and desire to remain with the organization.

Question 7

Employee engagement

Answer 7

The extent to which an employee’s thoughts and behaviors are focused on the employer’s success.

Question 8

Loyalty

Answer 8

Being faithful to an institution or employer.

Question 9

Absenteeism

Answer 9

Any failure by an employee to report for work as scheduled or to stay at work when scheduled.

Question 10

Turnover

Answer 10

The process in which employees leave an organization and have to be replaced.

Question 11

Churn

Answer 11

Hiring new works while laying off others.

Question 12

Exit interview

Answer 12

An interview in which individuals who are leaving an organization as asked to give their reasons.

Question 13

Individual performance factors

Answer 13

Individual ability, effort level expended, organizational support.

Question 14

Performance =

Answer 14

Ability x Effort x Support

Question 15

Approaches to understanding motivation

Answer 15

Need theory (Herzberg), Two-factor theory (Maslow), Equity theory, Expectation theory (Porter & Lawler).

Question 16

Methods to address absenteeism

Answer 16

disciplinary approach, positive reinforcement, combination approach, no-fault policy, paid-time-off.

Question 17

calculating absenteesim

Answer 17

(Number of person-days lost through job absence during period / (average number of employees)x(number of workdays)) x 100

Question 18

Types of turnover

Answer 18

involuntary, voluntary, functional, dysfunctional, uncontrollable, controllable

Question 19

Turnover rate

Answer 19

(number of employee separations during the year/total of employees at mid year)x100

Question 20

Retention rate

Answer 20

Is the percentage of employees at the beginning of a period who remain at the end.