HR Competencies: Communication Competency

Question 1

Components of a message apart from its words. This could include physical gestures and posture and vocal tones, volume, and speed.

Answer 1

Nonverbals

Question 2

In communication, any factor that can disrupt the sending and receipt of a message, for example, physical factors such as loud environments, cultural factors such as a distinctive accent, or cognitive factors such as the use of unfamiliar jargon.

Answer 2

Noise

Question 3

Communication technique to increase the engagement between communicators and their audiences. It involves two-way communication and attention to nonverbal signs that indicate interest and reactions to the message and speaker.

Answer 3

Active listening

Question 4

Process of constructing a message so that an audience sees communicated facts in a certain way and is persuaded to take a certain action.

Answer 4

Framing

Question 5

In communication, structuring a message to include opportunities for correction or clarification. This requires two-way communication.

Answer 5

Feedback loop

Question 6

• Additional Flashcard

At this link in the communication stage, the noise that will derail the purpose of the communication entails the communicator being ineffective in articulating the message. (pg 124)

Answer 6

• Additional Flashcard

Communicator-message link.

Question 7

• Additional Flashcard

At this link in the communication stage, the noise that will derail the purpose of the communication entails the message being sent at the wrong time or in the wrong manner of form. (pg 124)

Answer 7

• Additional Flashcard

Message-medium link

Question 8

• Additional Flashcard

At this link in the communication stage, the noise that will derail the purpose of the communication entails the receiver misunderstanding the message. (pg 125)

Answer 8

• Additional Flashcard

Medium-receiver link

Question 9

• Additional Flashcard

At this link in the communication stage, the noise that will derail the purpose of the communication entails the feedback loop not operating well, (e.g. it does not exist, it is not understood or responded to). (pg 125)

Answer 9

• Additional Flashcard

Receiver-communicator link

Question 10

• Additional Flashcard

The process of getting an audience to see communicated facts in a certain way so that they take a certain action. (pg 130)

Answer 10

• Additional Flashcard

Framing

Question 11

• Additional Flashcard

Changing the way an audience sees or feels about communicated facts, e.g. managing an employee’s discouragement over a change in the workplace by pointing out benefits and opportunities created by the change. (pg 130)

Answer 11

• Additional Flashcard

Reframing

Question 12

• Additional Flashcard

Bookending negative feedback between positive remarks does not improve acceptance. What can help in the delivery of negative feedback? (pg 140)

Answer 12

• Additional Flashcard

Incorporating into the discussion an opportunity for the person receiving the criticism to express his or her own goals or hoped-for results. Then it is possible to state additional goals and present the negative feedback as “things that are happening that will prevent us from reaching these goals”.

Question 13

• Additional Flashcard

As a recommendation for leading effective staff meetings, this should be done periodically to discuss whether the current approach is achieving the team’s goals. (pg 142)

Answer 13

• Additional Flashcard

Have a “meeting on meetings” to discuss whether the current approach is achieving the teams goals.

( ~evaluation)