HPM 10.4

Question 1

All citizens’ complaints investigated by this Dept. are classified as either _______, _______, or _______.

Answer 1

Cat 1, Cat 2, or “Other”

HPM 10.4, Chp 1

Question 2

A complaint allegation will have one of five findings. What are they?

Answer 2

Sustained, unintentional error, undetermined/no finding, departmental, exonerated

Question 3

All complainants shall be acknowledged by correspondence within how many days of the Dept’s notification of the complaint?

5 calendar days
5 business days
10 calendar days
10 business days

Answer 3

5 business days

HPM 10.4, Chp 3

Question 4

The complainant shall be requested to return the 240B within how many days?

5 business days
5 calendar days
10 business days
10 calendar days

Answer 4

10 business days

HPM 10.4, Chp 3

Question 5

Any complainant who makes a claim of monetary damages, which are alleged to have been proximately caused by the actions, or inaction, of a departmental employee shall be provided with what form?

Answer 5

CHP287, Claims of $1000 or Less

HPM 10.4, Chp 3

Question 6

The normal suspense period for complaints received at the command, or forwarded from BIA, is how many days?

20 days
30 days
45 days
60 days

Answer 6

60 days

HPM 10.4, Chp 4

Question 7

What is the suspense period for legislative complaints?

15 days
30 days
45 days
60 days

Answer 7

30 days

HPM 10.4, chp 4

Question 8

Citizens’ complaints which originate while an employee is in training at the Academy will be the responsibility of who?

Academy Commander
Employee’s Commander
Appropriate Assistant Commissioner

Answer 8

Academy Commander

HPM 10.4, Chp 4

Question 9

Category 1, category 2, and “other” complaints shall be destroyed after a period of how many years?

1 year
3 years
5 years
7 years

Answer 9

5 years, from the date the Dept originally received the complaint

HPM 10.4, chp 9

Question 10

Complainants or witnesses who desire to use an audio tape recorder to record an interview or discussion with an investigator _______ be allowed to do so. However, to preclude such a recording from being adulterated and thereby used inappropriately, anytime a complaint or witness uses a tape recorder, the investigator ________ also record the interview or statement.

Answer 10

Shall, shall

HPM 10.4, chp 5