How To Win People To Your Way Of Thinking Chapter 10:

Question 1

Principle 1:

Answer 1

“The only way to get the best of an argument is to avoid it”

• You won’t be able to change the other person’s mind by arguing
• You will the lose the argument either way; even if you win, you will hurt his pride, make him feel inferior, and he will resent your triumph
• An argument just leaves both parties more firmly convinced then ever that they are right

Question 2

Buddha Quote:

Answer 2

“Hatred is never ended by hatred, but by love”

A misunderstanding is never ended by an argument, but by a sympathetic desire to see the other person’s point of view.

Question 3

How to keep a disagreement from becoming an argument

Answer 3

1. Welcome the disagreement
2. Distrust your first instinctive impression
3. Control your temper
4. Listen first - don’t resist, debate or defend
5. Look for areas of agreement -dwell on things you both agree on
6. Be honest - look for areas where you can admit error and say so, Apologize for your mistakes
7. Promise to think over your opponents ideas and study them - your opponent may be right
8. Thank your opponent sincerely for their interest
9. Postpone action to give both sides the time to think through the problem - suggest that new meeting be held at a later time