Fundamental Techniques in handling people Chapter 1:

Question 1

Criticism

Answer 1

People don’t criticize themselves for anything. We like blaming everybody but ourselves

Question 3

Good vs Bad behavior

Answer 3

An animal rewarded for good behavior will learn more rapidly and retain what it learns far more effectively than an animal punished for bad behavior

Question 4

We are humans with emotion, bristling with prejudices and motivated by pride. What are some things we can do besides condemning people?

Answer 4

Try to understand them. Figure out why they do what they do. It will breed sympathy, tolerance and kindness

Question 5

Principle 1:

Answer 5

Don’t Criticize, Condemn or Complain!

Question 6

Why is Criticism futile?

Answer 6

It puts a person on the defensive and usually makes him strive to justify himself. Criticism wounds a persons pride, hurts his sense of importance and arouses resentment