Holistic Communication, Therapeutic Relationship, and Caring Process Flashcards
1
Q
Elements of Communication Process
A
Sender, encoding, message, channel, receiver, and feedback
2
Q
Sender
A
Begins conversation
3
Q
Encoding
A
ideas put to words
4
Q
Message
A
Verbal or nonverbal
5
Q
Channel
A
medium( text, email, voice)
6
Q
Receiver
A
observer/listener
7
Q
Feedback
A
Responses
8
Q
Characteristics of verbal communication
A
-spoken/ written words
-intonation
-clarity
-timing
-credibility
9
Q
Characteristics of nonverbal communication
A
- facial expressions
- posture and gait
- personal appearance
- gestures
10
Q
Factors that influence the communication process
A
- Environment
- Development Variations
- Personal Space
- Sociocultural factors
- Roles and Relationships( stereotypes)
11
Q
Elements of Collaborative Professional Communication
A
- Common Goal
- Assertive Communication
- Maintain Confidence/ composure
- Use I statements
- Focus on the issue
- use effective nonverbals
12
Q
Explain how roles and relationships influence communication
A
- It can be nerve-racking to speak to a superior
- Some Drs may think they are better
- If you are close to the family it may be hard to give bad news
- Some patients may trust you more if they like you better
-
13
Q
Four phases of Therapeutic communication
A
Pre-interaction phase, Orientation phase, Working phase, Termination phase
14
Q
Pre-interaction phase
A
- before interaction
- begin gathering information about the client before having direct communication
- begin centering and setting an intention
15
Q
Orientation Phase
A
- when you initially meet the patient
- meet the client and introduce yourself and your roles
- address the patient by preferred name
- establish rapport and trust
