HIS FINALS: MODULE 5 (5)

Question 1

Series of tools, techniques and processes aimed at succesfull effceting change

Answer 1

Change Management

Question 2

Appplication of Change Management

Answer 2

• Gathering information about the ‘as is’ and ‘to be’ status of the current process
• Mapping of the process for both ‘as is’ and ‘to be’ status
• Gap analysis
• Business case development
• Project management
• Problem-solving
• Requirement elicitation techniques
• Negotiation skills

Question 3

Key success factors at the leadership level in health care organizations

Answer 3

1. Setting the vision and strategy roadmap for the operation
2. Forming a governing body to set direction and priorities and to allocate resources
3. Designating of the organization’s executive sponsor, departmental champions and program manager
4. Defining reporting requirements for the project
5. Setting and managing the user’s expectations

Question 4

Key success factors at the program level

Answer 4

1. Clear, timely dissemination of information
2. Building a strong project leadership team and other functional teams
3. Providing proper training on the new changes especially on the workflow and technology
4. Forming integrated teams to address and resolve critical and complex issues
5. Empowering staff and end-users to improve the process by removing barriers and obstacles
6. Maintaining changes by positive reinforcement
7. Frequent celebration of success by acknowledging contributors thus keeping the motivation and momentum
8. Monitoring and constant measurements of key indicators (e.g., Using a dashboard to report progress and benchmarks
9. Involving those who are affected by the change in decision making
10. Other creative actions and incentives, e.g., monthly prizes for high performing teams, providing snacks and drinks

Question 5

it is a change that influence the way dynamic business tasks are led, including the computerization of a particular business segment

Answer 5

Operational Changes

Question 6

it is a change that occur when the business direction concerning its vision and mission and philosophy is altered. For instance, changing the business technique from business growth to increasing market share in the overall industry

Answer 6

strategic

Question 7

a change that influence the way dynamic business tasks are led, including the computerization of a particular business segment

Answer 7

operational

Question 8

a change that influence the internal organizational culture, for example, the way the business is conduction, such as actualizing a CQI (continuous quality improvement) framework.

Answer 8

cultural change

Question 9

in human resources, changes occur due to political reasons of varying types, commonly, changes that happen on top patronage levels in the government agencies.

Answer 9

political

Question 10

a change that tend to have the highest impact on the lower organizational levels, and most affect frontline employees.

Answer 10

operational change

Question 11

they might be indifferent to the changes, which may cause significant distress to those attempting to implement the change.

Answer 11

employees working on the upper levels

Question 12

Organizations change the way they operate to cope with demands by making minor adjustments like:

Answer 12

a) Redefining roles
b) eliminating ineffective processes
c) initiating new ways of working

Question 13

a change that occur when pressures necessitate major disruptions that transform the culture, re-organize people, process, and systems, and change the organization’s strategy radically.

Answer 13

Cultural changes

Question 14

a chnage that are more strongly felt on the higher levels of the organization. When changes occur relatively in a bureaucratic organization, those working on the bottom level often notice the change at the top (Lorenti & Riley, 2000 as cited in Nuevo, 2019).

Answer 14

political change

Question 15

it is a change thst have varying degrees of impact on both the organization and, in effect, its clientele.

Answer 15

organizational changes

Question 16

Changes are inevitable, especially in organization because they need to evolve to meet the demands of the stakeholders, which include:

Answer 16

o Global competition
o Changes in customer demand
o Technological advances
o New legislation

Question 17

Changes in management processes which are designed to drive business transformation to draw their inspiration from:

Answer 17

o Behavioral and Social science
o Information Technology (IT) and Business solutions

Question 18

Stimuli that trigger a change in the health care industry:

Answer 18

1. Regulatory adjustments
2. Shifts in consumer behavior patterns
3. Accelerated pace of IT development

Question 19

it provides a customized experience that allows patients to participate in crafting health care decisions (informed patient engagement strategy) (Quinn,2017 as cited in Nuevo, 2019)

Answer 19

technology

Question 20

There is a need to find the right balance between technology and the human factor in the roadmap of organizational changes because technology alone is not enough

Answer 20

technology

Question 21

Participation from management is crucial to the successful implementation of the planned changes.

Answer 21

communication

Question 22

Information should be shared with the stakeholders about the changes to be made. factors?

Answer 22

communication
o Timing
o Nature
o Importance of changes

Question 23

Any change can only be successful when the employees are motivated towards the change and are willing to accept the vision presented by the organization’s leadership

Answer 23

Communication

Question 24

they need to direct, control, and monitor the changes to ensure that the objectives are met

Answer 24

managers

Question 25

they must ensure that employees adopt the changes without disrupting the regular operations

Answer 25

manager

Question 26

it is a three-step model proposed by Kurt Lewin, founder of social psychology, in the 1950’s. This is still widely used as the basis for many change management strategies

Answer 26

Kurt Lewin’s Unfreeze-Change-Refreeze model

Question 27

Proski’s ‘ADKAR’ model acronym means:

Answer 27

‘Awareness’ of the business reasons for change
‘Desire’ to engage and participate in the change
‘Knowledge’ about how to change
‘Ability’ to implement change
‘Reinforcement’ to ensure the change sticks

Question 28

An eight-step model developed by John Kotter of Harvard Business School. Building a strong collaborative team by using a solid strategy, creating effective communication channels, supporting staff empowerment, using a phased and steady approach and securing the change within an organization’s culture

Answer 28

Kotter’s Change Model

Question 29

they are devoted to health record science and classification/terminology.

Answer 29

health information professional

Question 30

Most Common Scope in Data Research in Healthcare

Answer 30

1. Disease Management and Epidemiology
2. Technology for data mining and machine learning
3. Health services

Question 31

Structures, policies, and relevant procedures initiated and adhered to by hospitals, health care providers and medical insurance companies to collect, organize, utilize, and secure data

Answer 31

Information Governance

Question 32

it provides the foundation for clinical information sharing and effective communication in health care

Answer 32

information governance

Question 33

these are required to efficiently share patient records in the interoperable electronic health record and for management of the increasing volume of electronic health information.

Answer 33

standardized terminologies

Question 34

it is the foundation for the identification of health trends and statistics globally, and the international standard for reporting diseases and health conditions.

Answer 34

International Classification of Diseases (ICD-11)

Question 35

It is the diagnostic classification standard for all clinical and research purposes.

Answer 35

ICD

Question 36

it defines the universe of diseases, disorders, injuries and other related health conditions, listed in a comprehensive, hierarchical fashion that allows for:
o easy storage, retrieval, and analysis of health information for evidence based decision-making.
o Sharing and comparing health information between hospitals, regions, settings, and countries; and
o data comparisons in the same location across different periods.
o Uses include monitoring of the incidence and prevalence of diseases, observing reimbursements and resource allocation trends, and keeping track of safety and quality guidelines. They also include the counting of deaths as well as diseases, injuries, symptoms, reasons for encounter, factors that influence health status, and external causes of disease.

Answer 36

ICD

Question 37

it is the science of analyzing raw data to make conclusions about that information. Many of the techniques and processes of data analytics have been automated into mechanical processes and algorithms that work over raw data for human consumption

Answer 37

Dta analytics

Question 38

it s comprised of a set of required courses with one or two elective requirements allowing the certificate candidate to focus on their medical discipline

Answer 38

curriculum

Question 39

certification in Healthcare informatics
Core courses include:

Answer 39

• Patient care and the Internet
• Electronic records
• Data standards
• Systems analysis and design
• Information literacy

Question 40

Bachelor’s degree in healthcare informatics
core course topics include:

Answer 40

• Disease concepts
• Revenue cycle management
• Finance and healthcare
• Healthcare research
• Computer systems and health records

Question 41

Master;s Degree in Healthcare Informatics
core curriculum include:

Answer 41

• Emerging healthcare technologies
• Informatics design usability
• Genomics and bioinformatics
• Change management
• Database design and security

Question 42

Master;s Degree in Healthcare Informatics
core curriculum include:

Answer 42

• Emerging healthcare technologies
• Informatics design usability
• Genomics and bioinformatics
• Change management
• Database design and security