Hertzberg’s Two-Factor Theory Flashcards
Hertzberg interviewed…
Accountants and engineers in the 1960’s to find out what gave them satisfaction and dissatisfaction at work.
Motivators are…
Factors that satisfied workers and motivated them to work harder
Hygiene factors give…
Dissatisfaction if expectation aren’t met. If hygiene factors are met, it will not make people work harder.
List of hygiene factors x8
Salary
Job security
Working conditions
Status
Company policies and administration
Interpersonal relations
Supervision
Personal life
What should managers do to meet hygiene? x4
Vague communication can lead to dissatisfaction so managers should look for areas of improvement to make it clearer for employees allowing them to follow instructions and get the job done
Should ensure working conditions e.g. temperature, ventilation are correct and safe
Should evaluate business plan and compensation strategy to offer salary increases
Should offer emotional support and maintain positive relationship to make employees feel safe and more valued
List of motivators x6
Achievement
Responsibility
Recognition
The work itself
Advancement
Possibility of growth
How can motivators motivate? x4
Receiving praise for reaching goals or high quality work will make employees feel more valued and crease staff turnover
Being able to make decisions and contribute will boost morale
Good, innovative ideas will give the business a competitive edge
Possibility for growth will increase skills, techniques and knowledge which increase quality and efficiency at work
Conclusion of Hertzberg’s is…
Managers must ensure all hygiene factors are adequate before they could begin to motivate staff
Criticisms of Hertzberg… x3
Only studied skilled workers, so it’s argued whether his theory applies to low/unskilled workers
Ignore the motivational effects of teamwork
The same factors can satisfy some and dissatisfy others
