Fayol's 7 Functions of Management

Question 1

POCCC

Answer 1

plan, organise, command, co-ordinate, control

Question 2

planning

Answer 2

impacts the business as it sets out the future path for the business
managers must ensure the plan fits with the company policy and that its clear so employees understand aims and are motivated to achieve them

Question 3

organising

Answer 3

managers should ensure all resources are in the right place to allow the business to operate efficiently
failure causes delay, missed deadlines, increased costs and loss of sales

Question 4

commanding

Answer 4

managers give and direct instructions
clear instructions will help employees complete tasks efficiently which increases customer satisfaction

Question 5

co-ordinating

Answer 5

staff most suitable for task allocated that task by manager
if wrong staff delegated task, problems for customers and other staff could occur
the business may not run smoothly.

Question 6

controlling

Answer 6

monitoring and evaluating progress towards the firms aims
if targets are not met, managers need to take corrective action to ensure waste and time lost is minimal

Question 7

Delegating is…

Answer 7

Giving subordinates the authority to carry out a task

Question 8

Motivating is…

Answer 8

Encouraging others to do their work effectively and independently