Henri Mintzberg- 10 Roles of Management Flashcards
Interpersonal means…
mainly have to do with relationships with people
e.g. figurehead, leader, liasion
informational means…
mainly to do with handling and passing on information
e.g. monitor, disseminator, spokesman
decisional means…
mainly to do with the manager’s choice of course of action
e.g. entrepreneur, disturbance handler, resource allocator, negotiator
figurehead (CEO) is…
the role model of the company and represents it externally and deals with the media and PR.
IMPACT of figurehead…
good PR can assist in gaining co-operation from others in pursuit of its objectives.
this can also increase customers and customer loyalty
leader should…
direct, inspire and motivate employees
IMPACT of leader…
good leadership brings staff loyalty, reduces staff absence and turnover and increases productivity
liasion involves…
developing and maintaining good communication and relations within and out of the organisation
IMPACT of liasion…
good relations can lead to support in gaining lucrative business opportunities and agreeing good terms on joint ventures
monitoring involves…
checking on progress at each stage to ensure plans are on target
IMPACT of monitoring…
workers may be more productive if managers are checking on them
problems can be identified quickly which means managers can take corrective action to ensure targets are achieved
disseminator will…
distribute and convey clear information to relevant stakeholders regularly
IMPACT of disseminator…
all stakeholders are aware of organisations expectations and are better equipped to then meet targets and objectives.
spokesperson informs…
the wider community about aims and objectives of the firm through speeches, press conferences and press statements
IMPACT of spokesperson…
effective presentations can encourage investors to buy shares in the company
