Henri Mintzberg- 10 Roles of Management Flashcards
Interpersonal means…
mainly have to do with relationships with people
e.g. figurehead, leader, liasion
informational means…
mainly to do with handling and passing on information
e.g. monitor, disseminator, spokesman
decisional means…
mainly to do with the manager’s choice of course of action
e.g. entrepreneur, disturbance handler, resource allocator, negotiator
figurehead (CEO) is…
the role model of the company and represents it externally and deals with the media and PR.
IMPACT of figurehead…
good PR can assist in gaining co-operation from others in pursuit of its objectives.
this can also increase customers and customer loyalty
leader should…
direct, inspire and motivate employees
IMPACT of leader…
good leadership brings staff loyalty, reduces staff absence and turnover and increases productivity
liasion involves…
developing and maintaining good communication and relations within and out of the organisation
IMPACT of liasion…
good relations can lead to support in gaining lucrative business opportunities and agreeing good terms on joint ventures
monitoring involves…
checking on progress at each stage to ensure plans are on target
IMPACT of monitoring…
workers may be more productive if managers are checking on them
problems can be identified quickly which means managers can take corrective action to ensure targets are achieved
disseminator will…
distribute and convey clear information to relevant stakeholders regularly
IMPACT of disseminator…
all stakeholders are aware of organisations expectations and are better equipped to then meet targets and objectives.
spokesperson informs…
the wider community about aims and objectives of the firm through speeches, press conferences and press statements
IMPACT of spokesperson…
effective presentations can encourage investors to buy shares in the company
entrepreneur sets…
visions, produces ideas and makes decisions which change the future direction of the business.
IMPACT of entrepreneur…
innovative ideas can give company competitive edge against rivals
disturbance handler involves…
handling issues, problems and complications.
IMPACT of disturbance handler…
effective handling minimises delays which arise which saves time and resources and allows the company to continue achieving its objectives
resource allocator makes…
decisions on how finance, staffing and technology are used and allocated within the company.
IMPACT of resource allocator…
poor allocation could miss deadlines, inefficient production, costs increase and target achievement will be delayed
negotiator acts…
as a middleman between different stakeholders to reach an agreement on an issue.
IMPACT of negotiator…
negotiate with suppliers to agree on fair cost, delivery, discounts and completion date.
Representing the business abroad or during a conference…
Figurehead
Motivating staff through appraisals…
Leader
Co-ordinating with other departments…
Liaision
Checking sales figures…
Monitor
New product development at board meeting…
Spokesperson
Producing monthly production reports for directors…
Disseminator
Identifying new markets…
Entrepreneur
Resolve conflicts among staff…
Disturbance handler
Allocate budgets to departments…
Resource allocator
Represent the organisation during trade union talks…
Negotiator
