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Question 1

process improvement is fundamentally characterized as:

a) improving procedures by which employees accomplish activities
b) creating metrics to measure processes
c) improving the way we do things to better meet our company objectives
d) automation of processes

Answer 1

c) improving the way we do things to better meet our company objectives

Question 2

a grocery store collects data regarding the number of sales proceeds per cashier, the number of items scanned per minute, and the number of clients passed in an hour.

What type pf process is being monitored?

a) transactional process
b) managerial process
c) operational process
d) none of the above
e) all of the above

Answer 2

c) operational process

Question 3

which one of the following is not a step in the DMAIC process for BPI?

a) devine
b) measure
c) analyze
d) implement

Answer 3

d) implement

Question 4

which part of a business process does the Business Process Improvement strategy look at in order to determine methods for improvement?

a) the way it processes
b) the whole process from start to finish
c) the inputs especially
d) the output especially

Answer 4

d) the output especially

Question 5

an information system’s ability to trigger another process or the next activity in the process is known as the following role of IT business processes:

a) storing data
b) monitoring problems
c) executing the process
d) triggering activities

Answer 5

c) executing the process

Question 6

which of the following is not a process in the operations management process?

a) material planning
b) asset management
c) lifecycle data management
d) fulfillment

Answer 6

d) fulfillment

Question 7

which of the following processes is most concerned with purchasing raw materials for the company to use in production?

a) procurement
b) inbound logistics
c) inventory and warehouse management
d) management accounting

Answer 7

a) procurement

Question 8

information silos ar ebad because they:

a) reduce collaboration between departments
b) prevent data from being share potential causing redundancies
c) cause different functional areas of the business to work in isolation from one another
d) all of the above

Answer 8

d) all of the above

Question 9

what are the standard steps of the fulfillment process)

a) sales –> warehouse –> accounting
b) accounting –> sales –> warehouse
c) order management –> inventory –> production –> delivery
d) production –> sales –> accounting

Answer 9

a) sales –> warehouse –> accounting

Question 10

project management processes involve:

a) temporary undertakings that are large and complex to accomplish something within the business
b) managing the recruiting, hiring payroll, and training processes
c) ensuing the customer get the items they ordered
d) all of the above

Answer 10

a) temporary undertakings that are large and complex to accomplish something within the business

Question 11

all 6 components of an IS

Answer 11

hardware

software

dt

PEOPLE

NETWORK

PROCEDURE

Question 12

Whatt did the development of ERPs start with?

Answer 12

wdthmeterial Requisition Planning

Question 13

most commonly used ERP system

Answer 13

SAP (used by 80% of fortune 500 companies)

Question 14

what is the operating system of SAP?

Answer 14

net weaver

Question 15

SAP is the gold standard for ERP software. Which of the following is true about the system?

a) it is fully accessible to business processes
b) its an enterprise system that runs on an OS called net weaver
c) it has a high-quality technical staff that has helped businesses implement the system
d) it is the least expensive ERP system, on the market thus allowing more companies to implement it without excessive financial risk

Answer 15

b) its an enterprise system that runs on an OS called net weaver

Question 16

a hotel has a database with profiles of all of its past guests. what type of data is being stored?

a) transactional data
b) master data
c) organizational data
d) primary data

Answer 16

b) master data

Question 17

which of the following is not a characteristic of ERPS?

a) ERPs can help to prevent info silos when properly implemented
b) ERPs can come with inherent processes meaning companies need to adapt the way they operate to meet the system’s processes
c) ERPs contain one data base
d) ERPs could be custom developed to better fit the company’s needs

Answer 17

d) ERPs could be custom developed to better fit the company’s needs

Question 18

plants, company codes, and clients are what type of data in enterprise systems?

a) transactional data
b) master data
c) organizational data
d) process data

Answer 18

c) organizational data

Question 19

systems that help companies administer the processes of research, design, and product management are dealing with

a) customer relationship management
b) product lifecycle management
c) materials and inventory management
d) supply chain management

Answer 19

b) product lifecycle management

Question 20

task scheduled to be completed are stores in a ___ within an enterprise system

a) online list
b) data list
c) work list
d) schedule list

Answer 20

c) work list

Question 21

which of the following is not true about client server architecture?

a) the client accesses database van an application server
b) the presentation layer is used by the end user
c) the model uses composite applications to group together similar applications
d) this architecture improved stability of IT systems

Answer 21

c) the model uses composite applications to group together similar applications