Class 3, chapter 5 from class Flashcards

1
Q

what are the types of business pressures

A

Market Pressures

Technology Pressures

Societal/Political/Legal Pressures

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2
Q

market and economic pressures

A

global economy and strong competition

need for real time operations

changing workforce

powerful customers

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3
Q

technological pressures

A

information overload

technological innovations and obsolescence

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4
Q

Societal/Political/Legal Pressures

A

terrorist attacks and homeland security

ethical issues

compliance with government regulations and deregulations

social responsibility

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5
Q

do large organizations usually do calm innovation or radical disruptive innovation? why

A

they do it calm because they have too much to lose

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6
Q

do startups usually do calm innovation or radical disruptive innovation? why

A

radical innovation because they have nothing to lose

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7
Q

information overload

A

so much info out there its impossible for us to get it all

makes it difficult to make a decision as manager

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8
Q

what are the 3 areas IT assists in going green?

A
  1. Facilities design and management
  2. Carbon management
  3. International and U.S. environmental laws
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9
Q

what is the digital divide?

A

not everyone has same access to IT innovation

for ex: here in mtl, internet is gyuuu, but in the north of qc and Africa c’est dead

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10
Q

organizational responses to business pressures

A

Strategic Systems

Customer Focus

Make-to-Order and Mass Customization

E-Business and E-Commerce

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11
Q

strategic systems

A

think about and test and put in place different type of strategies to improve profits, negotiate with suppliers, and gaining market share

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12
Q

customer focus

A

going to try to restructure how people in and out of the organization think about the business

want to make people always think positive about the company

it requires everyone to properly know their role

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13
Q

Make-to-Order and Mass Customization

A

taking advantage of new technologies

being able to more easily provide small customizations of our different products

using AI, all kinds of different racking technologies, computers

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14
Q

E-Business and E-Commerce

A

taking advantage of capabilities of doing business online

covid boomed this even more

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15
Q

Porter’s Competitive Forces Model

A
  1. The threat of new competitors
  2. The bargaining power of suppliers
  3. The bargaining power of customers (buyers)
  4. The threat of substitute products or services
  5. The rivalry among existing firms in the industry
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16
Q

Micheal E. Porter

A

big influence in business

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17
Q

when is the threat from rivalry high?

A

when there is intense competition among many firms in an industry

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18
Q

threat of entry of new competitors

A

The threat that new competitors will enter your market is high when entry is easy

low when there are significant barriers to entry

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19
Q

barrier to entry

A

A product or service feature that customers have learned to expect from organizations in a certain industry

A competing organization must offer this feature in order to survive in the marketplace

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20
Q

Threat of Substitute Products or Services

A

If there are many alternatives to an organization’s products or services, then the threat of substitutes is high

If there are few alternatives, then the threat is low

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21
Q

switching costs

A

The costs, in money and time, imposed by a decision to buy elsewhere

ex: contracts with smartphone providers

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22
Q

ways to limit power of competitors or new entrants?

A

switching costs

barriers to entry

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23
Q

Bargaining Power of Suppliers

A

Supplier power is high when buyers have few choices from whom to buy

low when buyers have many choices

ability to negotiate with suppliers is crucial

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24
Q

Bargaining Power of Customers (Buyers)

A

Buyer power is high when buyers have many choices from whom to buy

low when buyers have few choices

something like elasticity

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25
Q

What composes Porter’s Value Chain?

A

support activities

primary activities

margin section

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26
Q

support activities

A

are providing services to the whole of the organization

there to support the whole business

sometimes can create value, and have a cost

27
Q

primary activities

A

activities that are creating value

how we build a product or service

have a cost and create value

28
Q

what are the components of support activities

A

firm infrastructure

human resource management

technology development

procurement

29
Q

firm infrastructure components

A

management

finance

legal

planning

30
Q

human resource management components

A

professional development

employee relations

performance appraisals

recruiting

competitive wages

training programs

31
Q

technology development components

A

integrated supply chain system

real time sales information

32
Q

procurement components

A

real time inventory

communication with suppliers

purchases, supplies, and materials

33
Q

primary activities components

A

inbound logistics

operations

outbound logistics

marketing and sales

service

34
Q

inbound logistics components

A

real time inbound inventory data

location of distribution facilities

trucks

material handling

warehouse

35
Q

inbound logistics components

A

real time inbound inventory data

location of distribution facilities

trucks

material handling

warehouse

36
Q

outbound logistics components

A

oder processing. full delivery trucks

37
Q

marketing and sales components

A

pricing

communication

products based on community needs

low prices

38
Q

service components

A

delivery

installation

repair

greets

customer service focus

39
Q

value chain

A

a sequence of activities

inputs are transformed into more valuable outputs

this chain of events create value

40
Q

how does the value system work? or value chain?

A

The suppliers that provide the inputs

The firm creates products

These products pass through the value chains of distributors

41
Q

how does the value system work? or value chain?

A

The suppliers that provide the inputs

The firm creates products

These products pass through the value chains of distributors

Then it makes it way to the end customers

42
Q

do one’s distributor have their own value chain?

A

yeee

43
Q

inbound logistics

A

how we are going to be getting the raw materials or raw input they we need to do what it is we have to be doing

44
Q

operations

A

the factory

45
Q

outbound logistics

A

shipping out whatever we created and built

46
Q

marketing and sales

A

allows to sell whatever it is we have to sell

47
Q

how do services add value in the value chain?

A

support the products you created

48
Q

the firm’s infrastructure

A

buildings

different departments

49
Q

human resource management

A

hires employees

take care of employee benefits

pay employees

50
Q

product and technology development

A

research and development

51
Q

procurement

A

purchasing department to get everything we need

52
Q

how do you take advantage of the value chain?

A

you see what takes too many costs

you try to reduce the most unless costs and make it more efficient

53
Q

Strategies for Competitive Advantage

A
  1. Cost leadership strategy
  2. Differentiation strategy
  3. Innovation strategy
  4. Organizational effectiveness strategy
  5. Customer orientation strategy
54
Q

cost leader

A

I can sell at a lower cost than you can

Produce products and/or services at the lowest cost in the industry

ex: Walmart’s automatic inventory replenishment system

55
Q

differentiation

A

I am better because I am different

Offering different products, services, or product features than your competitors

ex: Southwest Airlines has differentiated itself as a low-cost, short- haul, express airline

56
Q

innovation

A

im doing something new and you can’t catch up

Introduce new products and services

add new features to existing products and services

develop new ways to produce them

ex: the first introduction of automated teller machines (ATMs) by Citibank

57
Q

operational effectivness

A

I can do the same as you, but way more efficiently

Improve the manner in which a firm executes its internal business processes so that it performs these activities more effectively than its rivals

Such improvements increase quality, productivity, and employee and customer satisfaction while decreasing time to market

58
Q

customer orientation strategy

A

I treat customers better than you do

Concentrate on making customers happy

59
Q

how are web based systems good for the customer orientation strategy?

A

they can create a personalized, one-to-one relationship with each customer

60
Q

how is business information technology alignment a strategic alignment

A

IT supports the business

IT enables to do business

cost optimization and ration benefits

61
Q

how do organizations with a good Business-IT alignment view IT?

A

view IT as an engine of innovation that continually transforms the business

view it as something that often creating new revenue streams

62
Q

how do organizations with a good Business-IT alignment view their internal & external customers & their customer service function?

A

as supremely important

sometimes, IT department is going to be considering that the organization is a customer

make sure to provide best possible service at the lower cost even inside the organization

63
Q

how do organizations with a good Business-IT alignment rotate business & IT professionals?

A

they rotate them across departments and job functions

they have to understand business people understand IT and the IT people understand business

64
Q

all in all, what are the components of organizations with good Business-IT alignments?

A

view IT as an engine of innovation that continually transforms the business

view internal & external customers & their customer service function as supremely important

know that business people have to understand IT and the IT people have to understand business

organization goals have to be completely clear to each IT and business employee

IT employees have to understand how the company makes (or loses) money

there has to be a vibrant and inclusive company culture